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Niko Ramsey

TurboTax vs FreeTaxUSA - Why Are My Refund Amounts So Different?

I'm completely frustrated with tax software right now. I started doing my taxes in TurboTax, but got annoyed when they wouldn't let me view my actual 1040 form without paying first. So I decided to try FreeTaxUSA after reading some recommendations. Here's the weird part - after entering the EXACT same information in both systems, TurboTax is saying I owe $1,245, while FreeTaxUSA says I'm getting a refund of $176! That's a difference of over $1,400! My tax situation isn't even complicated. I have 4 W-2s (2 for me, 2 for my spouse), 3 student loan interest forms (1098-E), and a 1099-INT for a small amount of savings interest. We're married filing jointly and taking the standard deduction in both systems. For health insurance, my employer covers me 100% and my spouse is on my plan (we pay her portion). All the income amounts match between systems. My student loan interest deduction is the same in both places too. The only section I noticed that was different was that TurboTax had a sales tax deduction section showing I could deduct $7,210 (I bought a new car last year). I couldn't find how to enter this in FreeTaxUSA, but even when I removed this deduction entirely from TurboTax, it didn't change my refund amount at all. I even did the math manually and it seems to match what FreeTaxUSA is showing. Has anyone else experienced this kind of discrepancy between tax software? Could TurboTax have a glitch? Any ideas what's going on? UPDATE: I completely redid my TurboTax return from scratch, taking screenshots at each step. This time it shows the SAME refund as FreeTaxUSA - $176! Must have been some kind of glitch when I went back to add an additional W-2 after completing most of the return.

What you experienced is a common issue with tax software when you go back and add forms after completing later sections. When you add income sources after already going through deductions and credits, sometimes the software doesn't properly recalculate everything. This happens because tax programs calculate as you go, and backtracking can cause certain values to get "stuck" in the calculation pipeline. It's especially common with TurboTax because of how their wizard-based interface works - it's not always designed to handle non-linear navigation through the tax preparation process. The way you solved it (starting over from scratch) is exactly what I would have recommended. When you enter everything in the correct sequence from the beginning, the calculations work properly. This is why tax professionals often do a complete review and re-entry if they spot something that seems off. For future reference, if you ever see a large unexpected change in your refund amount, you can use the "why did my refund change" feature in TurboTax or look at the actual tax forms in FreeTaxUSA to figure out exactly which line items are different.

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Jabari-Jo

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Do other tax programs have this same problem? I'm trying to decide which one to use this year and don't want to deal with calculation errors.

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Most tax software can have similar issues if you backtrack significantly, but some handle it better than others. FreeTaxUSA and TaxSlayer tend to be more resilient to backtracking in my experience. The best practice is to gather all your documents before starting and enter them in order. If you need to make changes later, check your final forms carefully or consider starting fresh if your changes are substantial. Many programs also have a "forms view" that lets you directly compare the actual tax forms line by line to spot differences.

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Kristin Frank

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I had a similar experience using both TurboTax and FreeTaxUSA last year and found that https://taxr.ai really helped me figure out what was going on. I was so frustrated seeing different numbers between the two software programs and didn't know which one to trust. I uploaded my tax forms to taxr.ai and it analyzed all my documents, comparing what I entered to what was actually on my forms. Turns out I had mistakenly entered one of my W-2 box numbers wrong in TurboTax (transposed two digits), and that threw everything off. The site highlighted the discrepancy for me with a visual comparison. The nice thing is it also generates a summary of all your tax documents so you can double-check everything at once instead of jumping between screens. Saved me from potentially filing incorrect information and dealing with amendments later.

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Micah Trail

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How accurate is this taxr.ai thing? I've had issues with tax software before but I'm always nervous about uploading my financial docs to random websites.

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Nia Watson

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Does it work with all the different tax forms? I have W-2s, 1099-NECs, and some investment forms. Would it catch mistakes across all of them?

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Kristin Frank

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The accuracy is really good in my experience. They use the same type of document processing technology that professional accountants use, and they don't store your documents after analysis. I was hesitant at first too but their security seems solid. It works with pretty much all the standard tax forms - W-2s, 1099s (including NEC, INT, DIV, etc.), 1098s, and investment forms like 1099-B. It compares data across forms too, so if you report something on your return that doesn't match what's on your official forms, it'll flag that for review.

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Nia Watson

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Just wanted to share my experience after trying taxr.ai based on the recommendation here. It actually saved me a ton of headache! I uploaded my documents and discovered that one of my 1099-INT forms had been entered incorrectly in both tax programs I was using. The visual interface made it super obvious where the mistakes were - it highlights discrepancies in red and shows you exactly what the correct values should be. I was able to fix everything and got my refund amount sorted out in about 15 minutes. Definitely a better approach than starting from scratch like I've done in previous years.

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This happens to me every tax season! I tried getting help directly from the IRS but could never get through on their phone lines - literally spent hours on hold with no answer. Then someone told me about https://claimyr.com and I was skeptical but desperate. You can check out how it works here: https://youtu.be/_kiP6q8DX5c Basically, they hold your place in the IRS phone queue and call you when an agent is about to answer. I connected with a real IRS agent in about 2 hours (instead of waiting on hold myself), and the agent confirmed there was a calculation error in TurboTax that happens sometimes when you go back and add forms after completing other sections. The IRS agent walked me through how to check specific lines on my returns to identify the issue. Huge relief to get an actual answer from the source instead of guessing what went wrong.

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Wait, so this Claimyr thing just holds your place in line? How does that even work? And are you sure it's legit? Sounds kinda fishy to me.

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Marcus Marsh

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I've heard about these services before but always assumed they were scams. Did you actually get useful help from the IRS agent? In my experience they just give generic answers that don't solve anything specific.

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It's completely legit! They use an automated system that waits on hold for you. When their system detects that an agent is about to answer, they call you and connect you directly to the IRS agent. No more sitting on hold for hours. The help I got was surprisingly specific. The agent walked me through exactly which sections of my return to check for calculation errors and explained why the software sometimes doesn't recalculate properly when you add forms out of sequence. They even told me which specific lines to compare between the two software programs to find the discrepancy.

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Marcus Marsh

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I was totally skeptical about Claimyr when I first read about it here, but I was desperate after finding a huge discrepancy in my tax returns this year. I decided to give it a shot, and wow - it actually worked exactly as described. Got a call back in about 90 minutes, and was connected to an IRS agent who was super helpful. They explained that my tax software had applied a credit incorrectly after I amended some information, and walked me through how to fix it. Saved me from potentially filing an incorrect return and dealing with a mess later. The best part was not wasting an entire day on hold - I just went about my business until they called me. Definitely using this service again next year when I inevitably have questions.

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This is why I always double-check my returns with two different software programs. TurboTax is notorious for these kinds of issues. Last year they calculated my self-employment tax completely wrong, and I only caught it because I also ran the numbers through FreeTaxUSA. If your return is relatively simple, you might want to try the IRS Free File program directly. It doesn't have all the bells and whistles, but it tends to be more reliable for basic returns since it's directly tied to the IRS systems.

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Cedric Chung

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Does IRS Free File work for people with 1099 income? I thought there were income limits or restrictions on who can use it.

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Yes, IRS Free File does work for people with 1099 income, but there are income limits that change each year. For 2023 returns (filed in 2024), the income limit is $73,000 regardless of filing status. If your income is below that threshold, you can use Free File regardless of whether you have W-2 income, 1099 income, or both. The program supports all the standard tax forms including Schedule C for self-employment. Just be aware that some of the participating software providers in the Free File program might have additional restrictions.

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Talia Klein

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Have u tried looking at the actual tax forms generated by both? Sometimes its easier to just download the PDFs and compare line by line rather than going thru all the interview questions again. I bet theres one specific line where they differ by like exactly $1400.

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This is good advice. Last year I had a similar issue and when I compared the forms side by side, I found that one software had put my state tax refund from the previous year on the wrong line. It was counting it as taxable income when it shouldn't have been.

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Niko Ramsey

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I would have done that, but that was my whole issue with TurboTax - they wouldn't let me see the actual 1040 form without paying first! That's why I switched to FreeTaxUSA. After redoing everything from scratch in TurboTax the second time, both softwares gave me the same refund amount, so it definitely was some kind of calculation glitch.

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