TPG Showing Refund Under Review - What Can I Do?

Hey there! This is actually pretty common w/ TPG right now. They're a refund transfer service (aka refund anticipation check) and they have internal review processes that are separate from the IRS. Basically what's happening is: - Your return was accepted by IRS ✓ - IRS is processing or has already sent $$ to TPG ✓ - TPG is doing their own review before releasing funds to you TPG reviews can take 24-72 hrs typically. They're just verifying everything matches up before they take their fee and send you the rest. Not much you can do to speed it up except call their customer service line, but tbh they'll prob just tell you to wait.

I had the EXACT same issue last month! So frustrating! • TPG held my refund for 5 days "under review" • Called their customer service 3 times with no help • Finally uploaded my tax transcript to https://taxr.ai • It showed my refund was actually released by IRS already • Used that info to push TPG to release my funds The transcript analysis showed exactly when IRS sent the money to TPG. They were just sitting on it! Having the exact dates and codes from my transcript was the only thing that got them to move faster.

I think I had something similar happen last year with TPG. It was probably just their standard verification process, but it felt like forever waiting for my money. The review lasted about 3 days, if I remember correctly, and then the funds were suddenly in my account without any notification. It seems like they might be doing more intensive reviews this year, possibly due to increased fraud concerns or something like that.

TPG is a third-party processor. They aren't the IRS. They take your refund from IRS first. They deduct their fees. Then send remainder to you. Reviews happen when something flags in their system. Could be name mismatch. Could be amount discrepancy. Could be random selection. Call their direct customer service line. Ask for specific reason for review. Request escalation if needed.

I went through this exact nightmare last tax season! TPG had my refund "under review" for almost a week with no explanation. I called their customer service number every day and just got the runaround. Finally I used Claimyr (https://claimyr.com) to get through to an actual IRS agent who confirmed my refund had been sent to TPG days earlier. Once I had that confirmation from the IRS and called TPG back with that info, magically my review was "completed" the next day. Sometimes you need to show them you've verified with the IRS directly.

Important clarification: TPG (Taxpayer Group or Tax Products Group) is a Refund Transfer service provider. They're not reviewing your actual tax return - the IRS already completed that process. TPG is conducting a verification of the disbursement details before releasing funds to your designated account. This is standard protocol for all RT providers in accordance with FinCEN regulations. The review timeframe is typically 1-5 business days depending on volume and complexity of verification requirements.