TPG Showing Refund Under Review - What Can I Do?

Hey there! This is actually pretty common w/ TPG right now. They're a refund transfer service (aka refund anticipation check) and they have internal review processes that are separate from the IRS. Basically what's happening is: - Your return was accepted by IRS ✓ - IRS is processing or has already sent $$ to TPG ✓ - TPG is doing their own review before releasing funds to you TPG reviews can take 24-72 hrs typically. They're just verifying everything matches up before they take their fee and send you the rest. Not much you can do to speed it up except call their customer service line, but tbh they'll prob just tell you to wait.

I had the EXACT same issue last month! So frustrating! • TPG held my refund for 5 days "under review" • Called their customer service 3 times with no help • Finally uploaded my tax transcript to https://taxr.ai • It showed my refund was actually released by IRS already • Used that info to push TPG to release my funds The transcript analysis showed exactly when IRS sent the money to TPG. They were just sitting on it! Having the exact dates and codes from my transcript was the only thing that got them to move faster.

I think I had something similar happen last year with TPG. It was probably just their standard verification process, but it felt like forever waiting for my money. The review lasted about 3 days, if I remember correctly, and then the funds were suddenly in my account without any notification. It seems like they might be doing more intensive reviews this year, possibly due to increased fraud concerns or something like that.

TPG is a third-party processor. They aren't the IRS. They take your refund from IRS first. They deduct their fees. Then send remainder to you. Reviews happen when something flags in their system. Could be name mismatch. Could be amount discrepancy. Could be random selection. Call their direct customer service line. Ask for specific reason for review. Request escalation if needed.

I went through this exact nightmare last tax season! TPG had my refund "under review" for almost a week with no explanation. I called their customer service number every day and just got the runaround. Finally I used Claimyr (https://claimyr.com) to get through to an actual IRS agent who confirmed my refund had been sent to TPG days earlier. Once I had that confirmation from the IRS and called TPG back with that info, magically my review was "completed" the next day. Sometimes you need to show them you've verified with the IRS directly.

Important clarification: TPG (Taxpayer Group or Tax Products Group) is a Refund Transfer service provider. They're not reviewing your actual tax return - the IRS already completed that process. TPG is conducting a verification of the disbursement details before releasing funds to your designated account. This is standard protocol for all RT providers in accordance with FinCEN regulations. The review timeframe is typically 1-5 business days depending on volume and complexity of verification requirements.

I totally understand your anxiety! 😰 Going through this same situation is so stressful, especially when you have important expenses planned. From what I've learned from others here, TPG reviews are unfortunately pretty standard but nerve-wracking. A few things that might help while you wait: • Check your IRS transcript online (irs.gov) to see if your refund has already been sent to TPG - this can give you peace of mind that the IRS side is done • Keep calling TPG customer service daily - sometimes persistence pays off • Document everything (dates, times, who you spoke with) in case you need to escalate The good news is that most people here seem to get their money within a few days, even though it feels like forever. Hang in there! 💪 Your mom's medical supplies are important and hopefully this gets resolved quickly. Keep us updated on how it goes!

I'm so sorry you're going through this stress! 😔 As someone who's dealt with TPG before, I can share what worked for me: **Immediate steps you can take:** • Get your IRS transcript at irs.gov/individuals/get-transcript - this will show if the IRS has already sent your refund to TPG (code 846 means it's been disbursed) • Call TPG at 1-877-908-7228 and ask specifically what's flagging the review - don't accept vague answers • If they won't give details, ask to speak with a supervisor **What likely happened:** TPG probably received your refund from the IRS already but their automated system flagged something minor (could be as simple as a name formatting difference). The review is on their end, not the IRS. **Timeline reality check:** Most TPG reviews resolve in 2-4 business days. I know that feels like forever when you need the money for your mom's medical supplies, but try to stay calm. If it goes beyond 5 business days, that's when you should escalate more aggressively. Document every call you make. You've got this! 💪