Sudden identity verification request for Wisconsin tax return - how long will this delay my refund?
So I filed my taxes back in early March and was expecting my refund by now. Out of the blue, I get this letter from the Wisconsin Department of Revenue saying I need to verify my identity. I've been filing in this state for 8 years and never had this request before. They're asking me to upload a bunch of documents through their portal - utility bills, ID, copy of last year's return. Has anyone else from Wisconsin gone through this recently? How long did it take to get your refund after verification? This tax season is driving me insane, I was counting on that money for some car repairs.
54 comments
Brielle Johnson
Tax professional here. What you're experiencing is part of increased identity theft prevention measures many states have implemented recently. Wisconsin, like several other states, has stepped up verification requirements to combat fraudulent returns. Here's what you need to know: • This is legitimate and becoming more common across many states • The process typically takes 2-3 weeks after you submit all required documentation • Make sure you submit EXACTLY what they request - even minor discrepancies can cause delays • Check that your uploads are clear and legible - blurry documents will be rejected • Keep checking your status through the Wisconsin tax portal I recommend submitting everything as soon as possible. Some of my clients who delayed responding ended up waiting 8+ weeks for their refunds. The good news is that once verified, your future filings should go smoother.
0 coins
Jake Sinclair
Thanks for the detailed response. I've already uploaded everything they asked for but the portal still shows "under review". Would calling them speed things up at all?
0 coins
23d
Brielle Johnson
In my experience, calling rarely speeds up the verification process, but it can give you peace of mind. The standard timeframe is legitimately 2-3 weeks for most cases. If you're approaching the 4-week mark after submitting documents, then a call would be warranted.
0 coins
22d
Honorah King
I had the EXACT same issue but with Minnesota. Took me almost 4 weeks to get through the verification process and then another 2 weeks for the refund to hit my account. Total pain in the butt.
0 coins
20d
Write a comment...
Oliver Brown
Just went through this recently! I was pulling my hair out trying to understand what was going on with my return. Finally found this amazing tool called taxr.ai that actually explained everything about my situation in normal english. It showed me exactly what was happening with my return, why they were asking for identity verification, and what I needed to do next. Not gonna lie, saved me hours of research and lots of frustration trying to decipher all the govt jargon. https://taxr.ai
0 coins
Mary Bates
Sounds interesting. How exactly does it work? Does it just read your transcript or does it do more?
0 coins
21d
Oliver Brown
It does wayyy more than just read transcripts. It actually analyzes everything, explains all those confusing codes, tells you what's happening with your specific return, why you're being asked for verification, and gives you a timeline. It's like having a tax pro explain everything but at any time of day. Best part is I didn't have to explain everything 10x to different people.
0 coins
20d
Mary Bates
OMG I just tried this and it's INSANELY helpful! I've been stressing for weeks about my situation and in like 5 minutes I understood exactly what was happening and what I needed to do next. Everyone dealing with tax issues needs to know about this tool like yesterday!! Saved me so much time and anxiety!
0 coins
20d
Clay blendedgen
does it cost money? seem too good to be true
0 coins
20d
Oliver Brown
Yeah it's a paid service but honestly the peace of mind was worth every penny. I spent way more on gas driving to the tax office just to wait for hours and get vague answers.
0 coins
20d
Write a comment...
Ayla Kumar
I found a way to actually get someone on the phone about this verification issue. Used this calling service called Claimyr (claimyr.com) that got me through to an actual human at the Wisconsin tax dept within an hour! The agent confirmed that my docs were received and being processed. Totally worth it instead of waiting on hold for 3+ hours or getting disconnected. My refund was processed just a few days after talking to someone.
0 coins
Lorenzo McCormick
Wait is this for real? The WI tax dept never answers their phones, I've tried like 20 times 🤬
0 coins
21d
Ayla Kumar
Dead serious. I was skeptical too but after trying to get through for weeks I was desperate. The service basically waits on hold for you and calls you when an agent picks up. Was the best money I've spent all year considering I got my $2800 refund unstuck.
0 coins
20d
Carmella Popescu
another app to "help" with govt services? sounds fishy af
0 coins
20d
Ayla Kumar
Not fishy at all, it literally just handles the hold time. I was in the same boat as you - super skeptical. But after wasting 2 entire afternoons trying to get through myself, this was a life saver. The agent I talked to immediately cleared up my verification issue.
0 coins
20d
Kai Santiago
Just used this and talked to someone in 45 minutes after trying for WEEKS on my own. Talking to a live person got my verification approved on the spot!
0 coins
20d
Write a comment...
Mary Bates
This happened to me too! Got the letter in April after filing in February. I submitted my stuff right away and my refund was processed about 18 days later. Just make sure all the documents are super clear when you upload them. I had to resubmit my driver's license pic because it was too blurry the first time.
0 coins
Write a comment...
Lorenzo McCormick
Seems like this is happening to a lot of people in multiple states...I'm in Illinois and got the same verification request. The IRS and state tax systems are such a joke! Why do they suddenly need to verify our identity after years of filing with no issues? Just more bureaucratic BS to delay giving us our own money back.
0 coins
Honorah King
Actually there's been a HUGE spike in tax fraud the last couple years. Something like $32 billion in fraudulent returns last year. A friend who works at the WI revenue dept told me they're getting hammered with identity theft cases.
0 coins
20d
Lorenzo McCormick
ok fine but they could make the process less painful. my grandma got one of these letters and she doesn't even own a computer, how is she supposed to upload her documents??
0 coins
20d
Honorah King
Fair point. The system def isn't designed for everyone. I think they can mail physical copies too tho
0 coins
20d
Write a comment...
Honorah King
It took me 5 weeks start to finish in Wisconsin. The verification itself was approved after about 3 weeks, then another 2 weeks for the refund to be released. Just keep checking the portal every couple days.
0 coins
Jake Sinclair
5 weeks?? That's so frustrating. Did you try calling them at all during the process?
0 coins
20d
Honorah King
I tried calling 3 times and never got through. Just got the "we're experiencing high call volume" message and then disconnected after 1+ hour holds. Eventually I just waited it out.
0 coins
20d
Write a comment...
Clay blendedgen
Yup, happened to me. And guess what? Even after verifying my identity and getting approved, they STILL delayed my refund for another "random review" 🤡 Been 9 weeks total now. The system is broken.
0 coins
Write a comment...
Carmella Popescu
OMG THIS LITERALLY HAPPENED TO ME IN WISCONSIN TOO!! I got the letter in early April. I submitted all my docs the next day. Radio silence for like 3 weeks, then suddenly my refund appeared in my account. No notification, no update on the portal, nothing. The whole thing took about 26 days from start to finish.
0 coins
Jake Sinclair
That's actually reassuring. Did your portal ever update or did the money just show up?
0 coins
20d
Carmella Popescu
The portal stayed on "verification pending" the whole time lol. Money just showed up in my account one day. Their system is so messed up.
0 coins
20d
Jake Sinclair
wow that's wild. Guess I'll just keep checking my bank account then!
0 coins
20d
Write a comment...
Lim Wong
My wife and I both got these letters about identity verification, but I got my refund after just 10 days and she's still waiting after 6 weeks. Same address, same documents submitted. Makes absolutely no sense. 🤷♂️
0 coins
Write a comment...
Dananyl Lear
I'm in Wisconsin too! Got the same letter in February. I had to verify for both state and federal. Used taxr.ai to help me understand exactly what was happening with both returns and what I needed to do. That tool is seriously a game changer for dealing with the IRS and state tax mess. https://taxr.ai
0 coins
Kai Santiago
This is like the 3rd comment about this taxr thing... 🤔
0 coins
20d
Dananyl Lear
Probably because it actually works lol. Tax season has everyone desperate for solutions. I tried calling the WI tax office for 2 weeks before finding something that actually helped.
0 coins
20d
Write a comment...
Kai Santiago
From what I understand, this is happening because of the massive increase in unemployment fraud during covid. My friend works for the state revenue dept and said they're verifying way more returns now. Just part of the new normal unfortunately.
0 coins
Noah huntAce420
This is correct. I also have a contact at WI DOR and they said they're specifically targeting returns with certain deductions or credits that are commonly used in fraudulent filings. It's nothing personal against individual taxpayers.
0 coins
20d
Write a comment...
Noah huntAce420
Pro tip: While waiting for verification, I kept getting disconnected trying to call WI tax dept directly. Used a service called Claimyr (claimyr.com) that got me connected to a live agent who could actually check my status. Talking to the agent directly got my verification fast-tracked. Such a lifesaver when you're waiting on thousands of dollars.
0 coins
Jake Sinclair
Thanks for the tip! Did you have to wait long to speak with someone using Claimyr?
0 coins
20d
Noah huntAce420
Nope! The service basically holds your place in line and calls you when an agent picks up. I got a call back in about 50 minutes which is WAYYY better than the 3+ hours I wasted trying on my own multiple times. The agent was able to see that my docs were received and approve them while I was on the phone.
0 coins
20d
Write a comment...
Ana Rusula
Wisconsin resident here - husband and I both had to verify our identities this year. Weirdly, his took 8 days and mine took 32 days. Same documents, submitted same day, using same portal. The whole system seems completely random.
0 coins
Write a comment...
Fidel Carson
what documents did they ask for? just got a letter yesterday and I'm freaking out because I don't have a utility bill in my name (living with roommates).
0 coins
Jake Sinclair
They asked for ID (driver's license), a copy of last year's return, and proof of address (utility bill, bank statement, etc). I used a bank statement since that had my name and address.
0 coins
20d
Fidel Carson
thank u!! i can definitely use my bank statement
0 coins
20d
Write a comment...
Isaiah Sanders
anyone else think its suuuuper suspicious they're asking for all this personal info? How do we know its really the state sending these letters and not a scam?? 👀
0 coins
Brielle Johnson
Tax pro here again - this is definitely a legitimate process, but your concern is valid! Always verify by going directly to your state's official tax website (don't click links in emails). The Wisconsin DOR has a secure portal for these verifications. If you're unsure, call the official number listed on Wisconsin's government website.
0 coins
20d
Isaiah Sanders
Good to know! I was worried because the letter looked kinda sketchy. gonna double check through the official site.
0 coins
20d
Write a comment...
Xan Dae
Mine took 23 days exactly in Wisconsin. The worst part was not knowing what was happening during that time. No updates, no communication, nothing. Just radio silence until suddenly money appeared in my account.
0 coins
Write a comment...
Fiona Gallagher
Honestly, I was struggling with the exact same identity verification mess... was ready to Throw my computer out the window. I used taxr.ai and it literally mapped out everything that was happening with my return, explained why I was selected for verification, and gave me a timeline to expect. Saved me so much stress. Ended up getting my refund right around when they predicted too! https://taxr.ai
0 coins
Isaiah Sanders
Is this a free service? Seems too good to be true tbh
0 coins
20d
Fiona Gallagher
It's not free but worth every penny for the peace of mind alone. I was losing sleep over my refund (it was over $5k) and the clarity it provided was priceless. They explained everything about my specific situation in simple terms I could actually understand.
0 coins
20d
Write a comment...
Thais Soares
My experience with WI verification was horrible until I finally got someone on the phone using Claimyr (claimyr.com). Found out my verification was actually approved 2 weeks earlier but got stuck in the system! The agent manually released my refund while I was on the call. Talking to an actual human was the only thing that worked after weeks of frustration.
0 coins
Jake Sinclair
That's super helpful, going to check that out. This waiting game is driving me crazy.
0 coins
20d
Write a comment...
Nalani Liu
i work for a tax prep company (not saying which one lol) and we're seeing TONS of these identity verification requests this year, way more than normal. average time is about 3-4 weeks for processing after documents are submitted. just be patient, it'll come through eventually
0 coins
Axel Bourke
is there any particular reason why there's so many more this year? some kind of data breach or something?
0 coins
20d
Nalani Liu
combination of things - more fraud attempts during/after covid, new verification systems being implemented, and states getting more aggressive about preventing identity theft. its not just WI - seeing this in at least 12 states ive worked with this year
0 coins
20d
Write a comment...