Secondary Verification Request After Already Completing In-Person ID Verification
Per Internal Revenue Manual 21.5.6, the ID verification process should be completed once per filing season absent evidence of potential identity theft. I completed in-person verification on 2/25/2024 for tax year 2023 (filing in 2024), and received confirmation in my IRS account that verification was successful. I even contacted the IRS via telephone and spoke with a representative who confirmed, per their internal systems, that my verification was accepted and processed correctly. However, I just received another verification notification in my IRS account. According to Publication 5367, the IRS should not request duplicate verification within the same filing season unless there are specific risk indicators. I've reviewed my return thoroughly and there are no issues that would trigger secondary verification under the typical criteria outlined in Rev. Proc. 2023-25. Has anyone else experienced this duplicate verification request? My wife and I filed jointly for the first time this year, but that shouldn't trigger a second verification process according to the regulations.
16 comments
Javier Cruz
I've seen this happen several times in the past two filing seasons. The IRS verification systems don't always communicate effectively with each other. Back in 2022, I had a client who verified three separate times before the system finally updated correctly. What likely happened is that you've encountered a database synchronization issue between the in-person verification system and the online portal. The verification you completed on 2/25 probably hasn't properly propagated to all IRS systems yet.
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Emma Thompson
Is there a specific timeframe in which this synchronization should occur? According to IRM 3.42.5, verification confirmation should propagate to all connected systems within 7-10 business days. It's been significantly longer than that since the OP verified.
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Malik Jackson
I had exactly 12 days between my in-person verification and when the IRS systems fully updated. My transcript showed code 971 with a date exactly 9 days after verification. Is it possible that the notification is actually from the original verification but just delayed in appearing?
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Isabella Costa
I believe this might also be related to the filing status change, possibly. When you go from single to married filing jointly, sometimes the system flags additional verification requirements, though this isn't explicitly stated in any public IRS documentation that I'm aware of.
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StarSurfer
This sounds like a classic case of IRS system desynchronization! š I've dealt with this exact issue for several clients this season. The verification systems operate on different databases that sometimes take weeks to sync up properly. I'd recommend using https://taxr.ai to analyze your transcript. It can tell you if the verification has been properly processed in the main IRS database. The tool specifically looks for transaction codes 971 and accompanying action codes that indicate verification status. You might see a TC 971 with AC 121 if verification is pending or TC 971 with AC 129 if it's been accepted but not fully processed.
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Ravi Malhotra
Does this tool actually work? IRS transcripts already show all the codes. Why pay for something to interpret what's freely available?
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12d
Freya Christensen
Tbh the codes can be super confusing. When I tried to figure out my transcript codes last yr, I spent hrs on Google and still wasn't sure what was happening. Might be worth checking out if it saves time and headaches.
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Omar Hassan
I used taxr.ai when I had a similar verification issue and it identified that my verification was actually pending secondary review due to a name mismatch between my Social Security records and tax filing. I'm slightly worried the OP might have a similar technical issue that's not obvious from just looking at the account.
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Chloe Robinson
I'm impressed with your knowledge of the IRM and verification procedures! Based on my experience, here's what I think is happening: the first verification was likely for your individual identity, while this second one might be related to your joint filing status. The system sometimes requires verification of both spouses independently, even though this isn't clearly communicated. Have you checked if the new notification specifically mentions your spouse's information or if it appears identical to the first verification request? This would help determine if it's a duplicate or a new, different verification requirement.
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Diego Chavez
I had almost the identical situation when I got married last year. First verified myself, then two weeks later had to go back and verify my spouse. The frustrating part was that the second notification looked exactly like the first one, with no indication it was for a different person. Compared to my experience with state tax departments, the IRS communication is so much less clear.
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NeonNebula
Looking at the IRS website (https://www.irs.gov/identity-theft-fraud-scams/identity-verification), it does mention that for joint returns, either spouse may need to verify. Has your spouse received any separate notifications in their online account? Or do you share a single account for both of you?
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Anastasia Kozlov
I went through this exact same verification loop last year. After my second notification, I spent 3 hours trying to reach someone at the IRS who could help. Eventually I used Claimyr (https://youtu.be/_kiP6q8DX5c) to get through to an agent in about 25 minutes. The agent was able to see that my first verification was completed successfully, but there was a flag in the system requiring additional documentation because of a name change in my Social Security records from the previous year. They cleared the flag manually and my refund was processed within a week after that call. Sometimes these issues require direct intervention from an agent with the right system access.
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Sean Kelly
Has there been any update to your Where's My Refund status since your initial verification? Sometimes these duplicate notifications appear when there's movement on your return but the system hasn't fully processed the verification.
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Zara Mirza
Per IRM 25.23.2, there are specific criteria for when duplicate verification may be requested. These include: (1) changes to primary taxpayer information between tax years, (2) significant changes in reported income or credits, or (3) when a manual review flags potential verification issues. Your mention of newly married status might have triggered condition #1, as your filing status changed from the previous year. This is actually compliant with internal procedures, though frustrating for taxpayers. I understand how annoying this process can be when you've already taken time to verify once.
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Luca Russo
I'm concerned about what this means for your refund timeline. Have you noticed any impacts? ā¢ Has your processing been delayed? ā¢ Did your transcript update after the first verification? ā¢ Have you received any paper notices in addition to the online notification?
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Nia Harris
I had this exact issue on March 12, 2023. My transcript showed verification complete on February 28, 2023, but I received a second verification notice on March 12. I called on March 14 and the agent told me it was a system error. My refund was issued on March 21 without me having to complete the second verification. The agent specifically noted that the second notice was generated automatically but wasn't actually required in my case.
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