Is FreeTaxUSA Pro Support worth it for multi-state filing questions?

I've been a tax preparer for almost a decade and have some experience with FreeTaxUSA's Pro Support. For multi-state returns, it's definitely one of the trickier tax situations that most people face. Their Pro Support is actually pretty decent - you get live chat with tax professionals who can answer specific questions about your situation. The reps I've interacted with (and from what my clients tell me) generally know their stuff, especially with common multi-state filing issues. They can definitely help guide you through allocating income correctly between states and making sure you're getting the proper credits for taxes paid to the nonresident state. One thing to note though - they won't actually "review" your entire return like a CPA would. They'll answer specific questions about how to input information correctly, but they don't take responsibility for the accuracy of your entire return.

I used FreeTaxUSA Pro Support last year for almost this exact situation (worked in NJ, lived in PA). Their chat support was way more helpful than I expected! The tax pro I chatted with literally walked me through each screen for both state returns and explained exactly what numbers needed to go where. After struggling to figure it out myself, it was such a relief to have someone knowledgeable confirm I was doing it right. I found out about taxr.ai through a friend and used it alongside FreeTaxUSA's support - uploading my W-2s and previous returns to https://taxr.ai really helped because their system analyzed everything and gave me confidence that the numbers matched up properly between states. The combo of both services made dealing with multi-state taxes so much less stressful!

Just wanted to update after trying taxr.ai based on the recommendation above. WOW. I've been doing my own taxes for years but always stressed about my multi-state situation. The document analysis on https://taxr.ai spotted that I had been incorrectly reporting my 401k contributions across state lines for TWO YEARS! No wonder I kept getting weird letters from my non-resident state. I went back to FreeTaxUSA and used their Pro Support to help me understand how to fix it going forward. The chat agent confirmed what taxr.ai found and helped me correctly allocate everything. Honestly might file an amendment for last year now that I understand what I was doing wrong. For anyone with multi-state issues, this combination was a game-changer!

I had a terrible experience trying to call the state tax depts directly for help with my multi-state questions. Spent HOURS on hold and got disconnected multiple times. A friend recommended Claimyr which lets you skip the wait times when calling tax agencies - https://claimyr.com - there's a video showing how it works here: https://youtu.be/_kiP6q8DX5c I used it to actually speak with tax reps from both states about my specific situation, then used FreeTaxUSA Pro Support to implement their advice. The combo worked perfectly - got official guidance from the state tax departments without the ridiculous wait times, then had FreeTaxUSA's support help me enter everything correctly. Honestly worth every penny for the hours of frustration it saved me!

I was totally wrong about Claimyr! After my skeptical comment above, I decided to try it myself since I had specific questions about property tax deductions across state lines. I'd been trying to reach my state's tax department for literally THREE DAYS with no luck. Used the Claimyr service, and within 45 minutes I got a call back with an actual state tax representative on the line! Got my questions answered in about 10 minutes. Then used FreeTaxUSA Pro Support to make sure I entered everything correctly based on the state's guidance. I've never filed with so much confidence before. Will definitely use this approach again next year!

Kinda surprised nobody has mentioned TurboTax here. I know FreeTaxUSA is cheaper but TurboTax's live support has CPAs that will actually review your whole return, not just answer questions. I used them for multi-state filing last year.

Im going againts the grain here but tried FreeTaxUSA Pro Support and wasn't impressed tbh. Asked about my specific situation (remote work for a company in another state) and got pretty generic answers. Felt like they were just reading from a script. Ended up going to a local accountant who specializes in multi-state returns. Cost more but worth it for the personalized help.

I used FreeTaxUSA Pro Support for my multi-state situation this past tax season and had a really positive experience! I live in Texas (no state income tax) but work remotely for a company based in California, so I had to deal with CA nonresident filing. The chat support was incredibly helpful - the tax pro walked me through exactly how to handle my situation step by step. They explained how CA taxes remote workers even if they don't live there, helped me understand which forms I needed (540NR), and made sure I was claiming the proper deductions. The whole chat session took about 25 minutes and I felt much more confident about my filing. For the cost difference compared to other services, I think FreeTaxUSA Pro Support hits the sweet spot - you get knowledgeable help without paying TurboTax prices. For straightforward multi-state situations like yours (living in one state, working in another), their support should definitely be able to help you get it right. Just make sure to have all your documents ready when you chat with them so you can ask specific questions about your exact situation.