Intuit Payroll W2 Missing Box 13 Checkmark - Need Advice ASAP
So I just got this email from Intuit saying there might be an issue with my W2 - specifically that Box 13 might be missing some checkmarks? I'm kinda freaking out because I already filed my taxes using the original W2 they gave me which didn't have anything checked in Box 13. But when I just logged in and downloaded it again today, suddenly there ARE boxes checked! I'm not sure if I need to file an amended return or what? This is for my small business where I use Intuit Payroll. The difference is pretty significant from what I can tell - the new W2 has the "Retirement plan" box checked which wasn't there before. Does this mean my tax filing is wrong? I'm worried the IRS is gonna come after me for filing incorrect info. Has anyone else gotten this email from Intuit? Did you have to amend your return? I'm so confused about what to do next and really don't want to deal with any penalties or audits over something that wasn't my fault!
18 comments


Jordan Walker
This is actually a common issue this year with several payroll providers, not just Intuit. The Box 13 "Retirement plan" checkbox indicates whether you're eligible to participate in a retirement plan through your employer, which affects your ability to deduct traditional IRA contributions. If you already filed your taxes, you need to determine if this change impacts your tax situation. If you made contributions to a traditional IRA and claimed a full deduction, but you were actually eligible for a retirement plan at work (as the new W2 indicates), you may have limits on your deduction based on your income. Not everyone will need to file an amended return. It depends on whether: 1. You contributed to a traditional IRA 2. Your income is high enough that having the retirement plan checkbox marked would limit your deduction You should compare your original filing with what it would be with the corrected W2. If there's no difference in your tax outcome, you don't need to amend. If there is a difference, you'll need to file Form 1040-X to correct your return.
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Natalie Adams
•If I'm in the same situation but I didn't contribute to any IRA this year at all, do I still need to worry about amending? The retirement plan box is now checked on my W2 when I redownload it, but I have no retirement accounts whatsoever.
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Jordan Walker
•You don't need to worry about amending your return if you didn't contribute to a traditional IRA. The Box 13 "Retirement plan" checkbox only matters for determining IRA deduction limits. Since you didn't make any IRA contributions, this W2 correction won't affect your tax outcome at all. You can just keep the corrected W2 for your records in case the IRS ever questions the discrepancy, but there's no need to file an amended return in your situation.
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Elijah O'Reilly
I had the EXACT same issue with Intuit a few weeks ago! After trying to figure it out myself for hours, I finally discovered taxr.ai (https://taxr.ai) which was a lifesaver. I uploaded both versions of my W2 and it analyzed exactly what changed and whether I needed to amend my return. The tool showed me that in my case, I needed to file an amendment because I had claimed an IRA deduction I wasn't fully eligible for with the corrected W2. It even helped me understand the specific forms I needed to correct. Saved me from potential penalties down the road for sure. The document analysis tool breaks everything down in plain English so you know exactly what the tax implications are. Definitely worth checking out if you're confused about whether this W2 change matters for your specific situation.
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Amara Torres
•Does this work with other tax documents too? I'm having issues with some 1099 forms that had corrections sent and I'm not sure if I need to amend.
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Olivia Van-Cleve
•I'm a bit skeptical about using some random site to analyze my tax docs. Is it secure? How do you know your personal info isn't being stored somewhere?
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Elijah O'Reilly
•Yes, it absolutely works with other tax documents too! The system can analyze almost any tax form including 1099s, 1098s, Schedule K-1s, and pretty much anything else. It's especially helpful for comparing original and corrected versions to see what changed and the tax impact. I totally understand being cautious about security. They use bank-level encryption and don't store your documents after analysis. Everything is processed securely and then deleted. I was hesitant too but they have a pretty robust privacy policy that explains how they protect your information. You can also block out your SSN if you're extra concerned, since the system is mainly looking at the financial fields and checkboxes.
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Amara Torres
I wanted to follow up about my experience with taxr.ai after trying it for my tax document issues. I uploaded both my original W2 and the corrected one with the Box 13 checkbox difference, and within minutes I got a clear breakdown of what changed and what it meant for my taxes. Turns out in my situation, I didn't need to file an amended return because I hadn't contributed to an IRA this year! Saved me from unnecessarily filing a 1040-X. I also tried it with my corrected 1099 forms, and it clearly identified which changes would affect my tax liability. The peace of mind alone was worth it - no more stressing about whether I'm missing something important in the corrections. Definitely keeping this tool in my back pocket for future tax document issues.
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Mason Kaczka
For anyone struggling to get answers from Intuit about this W2 Box 13 issue - I STRONGLY recommend using Claimyr (https://claimyr.com) to actually speak with an IRS agent about it. I spent hours trying to get through on the IRS phone line with no luck, but Claimyr got me connected in about 20 minutes. I explained the situation to the IRS agent who confirmed that if the Box 13 correction doesn't affect my tax liability (which in my case it didn't since I didn't have any IRA contributions), I don't need to amend. They even made a note in my file about the W2 discrepancy. There's a video about how it works here: https://youtu.be/_kiP6q8DX5c - basically they navigate the IRS phone system for you and call you back when they've reached an agent. Totally changed my perspective on dealing with the IRS!
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Sophia Russo
•How does this actually work? Do they just call the IRS for you? Couldn't I just do that myself if I'm willing to wait on hold?
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Olivia Van-Cleve
•Sorry but this sounds like a scam. No way someone can just magically get through to the IRS when millions of people can't get through. And why would you pay for something you can do yourself for free?
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Mason Kaczka
•They use an automated system that dials the IRS and navigates through all the prompts for you. Instead of you waiting on hold for potentially hours, their system does it. When they actually reach a human IRS agent, they call you and connect you directly. So you can go about your day and only get on the phone when there's actually an agent ready to talk. Yes, you absolutely CAN do it yourself for free if you're willing to sit on hold for what could be hours. Many people try that first - I personally tried three times and gave up after waiting 1+ hours each time. The service is for people who value their time and want a guaranteed connection. It's the difference between spending your afternoon on hold versus getting a call back when someone is actually there to help. Not a scam at all - just a time-saving service that many people find worth it.
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Olivia Van-Cleve
I have to admit I was completely wrong about Claimyr. After getting another notice from Intuit about my W2 Box 13 issue, I got desperate and decided to try it despite my skepticism. Within 25 minutes, I was talking to an actual IRS representative who walked me through exactly what I needed to do. They confirmed that in my situation (I had made partial IRA contributions), I did need to file an amended return because the retirement plan checkbox affected my deduction limits. The representative even explained exactly which forms I needed and gave me tips on how to fill them out correctly. I would have been completely lost trying to figure this out on my own, and I definitely would have given up after being on hold for hours. I've never had such a painless experience dealing with a tax issue! Can't believe I wasted so much time trying to figure this out on my own.
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Evelyn Xu
Just want to add something important - if you do need to amend because of this Intuit W2 Box 13 error, make sure you use Form 8606 correctly if you had non-deductible IRA contributions. I initially filed with fully deductible IRA contributions, but with the retirement plan box now checked, I could only partially deduct them based on my income. The rest needed to be reported as non-deductible on Form 8606. This is important for your future distributions so you don't get taxed twice on those contributions. This mistake by Intuit is causing so many headaches for people. I wonder if they're going to compensate anyone for the extra tax preparation costs.
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Dominic Green
•Do you know if TurboTax handles this correctly if you need to amend? I used them for my original filing and now need to amend because of this Box 13 issue.
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Evelyn Xu
•TurboTax does handle this correctly in an amended return, but you need to make sure you enter everything properly. When you start the amendment process, it will ask what's changing. Make sure you select that you're changing information related to IRA contributions. Then when you get to the W2 section, update the box 13 information to show "Retirement plan" is checked. The software should recalculate your IRA deduction and automatically generate Form 8606 for any non-deductible portion. Double-check all the numbers before filing to make sure it caught everything correctly.
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Hannah Flores
Has anybody gotten clarification on whether intuit is paying for the cost of amendments? I had to hire a tax professional to fix my return because of this and it cost me $225 that I definitely wasn't planning to spend. Seems like they should be responsible for their mistake.
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Kayla Jacobson
•I contacted Intuit customer support about this directly. They told me they're "evaluating the situation" but wouldn't commit to any reimbursement. They did offer me a discount on next year's payroll service, which seemed pretty insulting considering the hassle this has caused.
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