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Axel Bourke

Huge Discrepancy Between IRS Free File and TurboTax Results - Need Help Understanding Why!

I'm really confused and need some advice from you guys. I've been using TurboTax for about 8 years now because it seemed straightforward and my husband and I typically received a decent refund, so paying for the service plus the Maryland state filing fee seemed reasonable. But last year we had a major surprise - my husband apparently filled out his W4 incorrectly at his job, and they didn't withhold ANY federal taxes except FICA and Social Security. We ended up owing around $4,000 which shocked us (I figured with our usual refund amount, it would've at least balanced out). Well, guess what? He did the SAME THING when starting his new job in March (seriously, husbands 🤦‍♀️), but I caught it later so at least SOME taxes were taken out. TurboTax is now showing we owe about $2,200, which makes sense given last year's situation and the partial tax payments. But here's where I'm completely lost - I decided to try the IRS Free File system today out of curiosity (and after reading about how Intuit lobbies against it), and it calculated that we're due a refund of about $1,700! How is this possible?? Shouldn't all tax software give basically the same result? Our situation isn't complicated: two W-2 incomes, no investments or side hustles, childcare expenses for our son, plus student loan interest and mortgage interest deductions. Now I'm worried we overpaid last year too! Should I try a third tax service as a tiebreaker? Is it worth getting a CPA involved? I know there's a process for amending previous years' taxes, but I don't have much free time to figure it all out. Are there any good tools that could analyze our 2023 return to see if it's worth pursuing an amendment? (And with the current political mess, who knows if IRS Free File will even exist next year...

I'm a tax preparer and I've seen this kind of discrepancy quite a few times. The most likely explanation is that you entered something differently between the two systems. Even small differences in how you input information can lead to major differences in the final calculation. First, I'd recommend going through both returns side by side and comparing every single entry. Look closely at: 1. W-2 information for both of you (check Box 1 and Box 2 especially) 2. Childcare expenses (make sure provider info and amounts match) 3. Student loan interest (confirm the exact amount reported) 4. Mortgage interest (verify all mortgage-related deductions) Also check whether you're itemizing deductions in one system but taking the standard deduction in another. That alone could explain a significant difference. As for amending last year's return, you generally have 3 years from the filing deadline to submit an amendment, so there's no immediate rush. If you do find a major discrepancy in this year's comparison, it might be worth looking at last year's return too.

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Thanks for the detailed response! I'm going to try your suggestion of comparing them side by side tonight. One quick question - if I find that the IRS Free File is correct and I really am owed a refund instead of owing money, could this affect my previous year's filing too? And is there an easy way to check if I should amend last year's return, or would I need to completely redo it with another service?

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If you discover the Free File is correct for this year, it very well could indicate issues with last year's return too, especially if the same type of mistake was made. The best way to check would be to enter last year's information into another system (like Free File Fillable Forms or one of the free tax prep options) and compare the results. For amending, you'll need to file Form 1040-X, which requires you to show both the original amounts reported and the corrected amounts. Most tax software can help with this process, but you'll need to clearly identify what was incorrect on the original return.

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I switched from TurboTax to using https://taxr.ai last year after finding some weird discrepancies in my returns too. Turns out TurboTax was missing some deductions I qualified for! The taxr.ai system actually analyzes your tax documents and previous returns to find mistakes and inconsistencies. It highlighted several issues with my previous filings that I never would have caught. In your case, it sounds like either you're entering something differently in each system OR one system is catching something the other isn't. With taxr.ai, you can upload both your draft returns and your W-2s, and it'll analyze everything to show exactly where the differences are coming from. Saved me over $1,200 last year!

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Does this actually work with returns from different tax prep services? Like can I upload a PDF from TurboTax and compare it to one from IRS Free File? I've been having similar issues and spending hours trying to figure out why my returns are different across platforms.

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I'm a bit skeptical - how exactly does it analyze the returns? Does it just look at the PDFs or does it actually have access to the raw data? And is it secure? I'm always nervous about uploading tax docs to random websites...

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Yes, it works with PDFs from any tax prep service! You can upload returns from TurboTax, H&R Block, IRS Free File, etc., and it will compare them line by line to identify exactly where the differences are. It uses document analysis technology to extract the data from your PDFs and can identify discrepancies down to specific form lines. Everything is encrypted and they use bank-level security protocols. They don't store your documents after analysis is complete, and they never have access to your actual tax accounts - just the documents you choose to upload for comparison.

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Just wanted to update that I tried taxr.ai after seeing it mentioned here, and wow - it actually found the exact issue causing my discrepancy! In my case, TurboTax was incorrectly calculating my student loan interest deduction because I had answered a question differently in their interview process than I did on the IRS system. The analysis showed me exactly which lines on the forms were different and explained why. Super helpful because I spent hours trying to figure this out manually and couldn't spot it. Definitely saved me from potentially overpaying by about $900!

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If you're still having trouble getting answers from the IRS about last year's potential overpayment, you might want to check out https://claimyr.com. I was in a similar situation last year - couldn't get through to the IRS for weeks to resolve an issue with my amended return. Claimyr got me connected to an actual IRS agent in about 15 minutes when I had been trying for days on my own! There's a demo video at https://youtu.be/_kiP6q8DX5c that shows how it works. Basically, they navigate the IRS phone system for you and call you back when they've got an agent on the line. I ended up getting my issue resolved in a single phone call instead of waiting months for correspondence. Especially useful if you need to discuss amending last year's return and want to talk to someone before committing to that process.

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How does this actually work? Seems too good to be true considering I spent 3 hours on hold with the IRS last month only to get disconnected when I finally reached the front of the queue.

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This sounds like a scam honestly. The IRS phone system is designed to be impossible to navigate. I don't see how some third-party service could magically get through when millions of people can't. Plus what about security? Aren't you basically giving your personal tax info to random people?

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It uses a combination of automation and their knowledge of the IRS phone system to navigate the menus and wait times. They basically stay on hold for you so you don't have to waste your time. When they reach an agent, they connect you directly - you're the one who speaks to the IRS agent, not them. They don't actually access any of your tax information. They just make the initial call to the IRS, navigate the menu system, wait on hold, and then they call you when they've reached a human. Then you talk directly to the IRS agent yourself. It's basically like having someone wait in line for you.

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Okay so I feel like I should apologize for my skeptical comment before. I actually tried Claimyr out of desperation after waiting on hold with the IRS for 2+ hours three separate times this week. It actually worked exactly as described - they called me back in about 20 minutes with an IRS agent already on the line. I was able to ask about my situation (similar to yours with different results from different tax software) and the agent was super helpful in explaining which deductions I might have entered differently. Turns out there was confusion about how my childcare expenses were being calculated. Definitely worth it when you need to speak to someone at the IRS without losing half your day on hold!

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One thing nobody's mentioned yet is to check if you're accidentally taking the child tax credit differently in each system. With TurboTax, sometimes the questions about dependents and childcare expenses can be confusing. Make sure you're consistently claiming your child as a dependent and correctly entering the childcare expenses. Also, double check if you're entering your student loan interest correctly. There's a cap on how much student loan interest you can deduct ($2,500), but sometimes people enter the total they paid rather than just the interest portion reported on Form 1098-E.

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That's a really good point about the childcare expenses vs. child tax credit! I just checked both returns and you're absolutely right - in TurboTax I somehow entered our childcare expenses in a way that didn't qualify us for the full credit, but in the IRS system it applied correctly. That accounts for about $900 of the difference! The rest seems to be related to how the student loan interest was calculated. Thank you so much for pointing me in the right direction!

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Happy to help! This is actually a really common issue. TurboTax sometimes separates the Child Tax Credit questions from the Child and Dependent Care Credit questions in a way that can be confusing. The Child Tax Credit is different from the Child and Dependent Care Credit (which is for childcare expenses specifically). To maximize both credits, you need to properly identify your child as a qualifying dependent AND correctly enter the childcare expenses. Glad you found the discrepancy!

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I ran into a similar situation last year and learned a valuable lesson - always review the actual tax forms, not just the summary pages! Different tax software might show the same final numbers but arrive there differently. Did you actually download and compare the Form 1040 from both systems? Sometimes the interface will say one thing but the actual form shows something else. I'd specifically check Schedule 3 (for credits) and Schedule A (if you're itemizing) to see where the differences are.

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This is great advice. I always download the actual PDF forms before submitting anything. Sometimes the software interface simplifies things too much and hides important details.

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