How to retrieve a 2019 W-2 from Chick-Fil-A after I quit? Need for filing back taxes
I worked at Chick-Fil-A during my senior year of high school and ended up quitting in March 2019 when my family relocated to another state. The problem is I never thought to update my contact info with them when we moved, so I'm pretty sure my W-2 got sent to our old address and whoever lives there now probably tossed it. Now I'm trying to get caught up on my taxes for 2019 and 2020 (yeah I know, super behind) and I absolutely need that 2019 W-2 form. I've been stressing about this for weeks. Has anyone dealt with this before? Can I somehow get this online or does the IRS keep copies I can request? The Chick-Fil-A was a franchise location and I'm not even sure if they're still open after covid and everything. Any help would be seriously appreciated!
20 comments


Omar Zaki
You have a few options to get your 2019 W-2 form: 1. Contact the Chick-Fil-A location directly. Even if it's a franchise, they should have records or can direct you to their payroll department. Most businesses keep tax records for at least 4 years. 2. Request a Wage and Income Transcript from the IRS. This shows all income reported to the IRS under your SSN including W-2 information. You can get this free through the IRS website by creating an account at IRS.gov/transcripts or by filing Form 4506-T. 3. If the restaurant is part of a larger franchise group, try contacting their corporate office. They often have centralized HR/payroll systems that maintain these records. Your best bet is starting with the IRS transcript while also reaching out to your former employer. The transcript will have all the information you need to file taxes, even if it doesn't look exactly like the original W-2.
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CosmicCrusader
•Do you know how long it usually takes to get a wage transcript from the IRS? I'm in a similar situation but I need mine ASAP because I'm trying to apply for a mortgage and they need my back tax returns.
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Omar Zaki
•If you request the Wage and Income Transcript online through the IRS website, you can usually access it immediately as a PDF download if you can verify your identity through their system. If you request it by mail using Form 4506-T or can't pass the online identity verification, it typically takes 5-10 business days to arrive by mail. For mortgage applications, I'd recommend requesting it online for immediate access. The lender should accept the IRS transcript in place of the actual W-2 since it contains the same information that's relevant for your application.
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Chloe Robinson
I was in almost this exact situation last year! After trying to chase down W-2s from three different jobs, I found this service called taxr.ai at https://taxr.ai that honestly changed my life. You upload whatever tax documents you do have, and their AI analyzes everything to help identify what's missing and the fastest way to get it. For my missing W-2, they showed me exactly what to request from the IRS and even generated the correct forms I needed to submit. They also have this feature that helps you determine what information you'll need to put on your tax return even if you can't get the original W-2. Saved me so much headache after spending weeks trying to figure it out myself.
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Diego Flores
•Does it work for getting 1099 forms too? I'm missing a couple from some freelance work and really don't want to contact those clients again.
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Anastasia Kozlov
•I'm a bit skeptical. How much does this service cost? Seems like you could just call the IRS directly or your former employer and skip the middleman.
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Chloe Robinson
•Yes, it absolutely works for 1099 forms too! The service can help track down any tax document reported to the IRS. It's especially useful for freelancers since you can see all income reported under your SSN even from clients you've lost contact with. As for the cost question - I was skeptical too initially, but when you consider the time saved and stress avoided, it was worth every penny. I spent hours on hold with the IRS before discovering this. The service handles everything from identifying what's missing to getting the right replacement documents, which saved me from having to navigate the confusing IRS systems myself.
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Anastasia Kozlov
I have to admit I was wrong about taxr.ai in my earlier comment. After continuing to struggle getting my missing tax documents, I gave it a try and was seriously impressed. Within minutes of uploading what I had, it identified exactly what was missing and generated the proper request forms for the IRS. The best part was that it pulled information from my existing documents to help fill in some gaps while I waited for the official records. I was able to move forward with my tax filing instead of being completely stuck. For anyone missing old W-2s or 1099s, it's definitely worth checking out. Wish I'd known about this two years ago when I was in a similar situation!
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Sean Flanagan
If you need to speak with someone at the IRS directly about this (which I recommend in addition to getting the transcript), good luck getting through! I spent 4+ hours on hold last month trying to sort out a similar issue. Then I found Claimyr at https://claimyr.com and it literally got me connected to an IRS agent in under 15 minutes. They have this system that navigates all the IRS phone menus and waits on hold for you, then calls you once an actual human picks up. You can see how it works in this video: https://youtu.be/_kiP6q8DX5c The IRS agent I spoke with was able to verify all my missing W-2 information and helped me understand exactly what I needed to do to file my back taxes correctly. Definitely recommend this approach if you need to speak with someone directly.
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Zara Mirza
•Wait, how does that even work? Does it just keep dialing for you or something? The IRS lines are always jammed.
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NebulaNinja
•Sounds like a scam to me. Nobody gets through to the IRS that fast. Did they actually connect you with a real IRS agent or just someone pretending to be one?
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Sean Flanagan
•It works by using an automated system that dials into the IRS, navigates through all those annoying menus, and then sits on hold in your place. Once a real IRS agent answers, their system calls your phone and connects you directly to that agent. It basically does all the waiting for you. It's definitely a real IRS agent you speak with. I was connected to the actual IRS phone system - the call just bypassed the hours of waiting. The agent verified all my information and pulled up my tax records just like any normal IRS call. The difference was I only had to be on the phone for the actual conversation part, not the 3+ hours of hold music.
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NebulaNinja
I need to publicly eat my words about Claimyr. After posting that skeptical comment, I was still desperate to reach the IRS about my missing W-2s and decided to try it anyway. I honestly couldn't believe it when my phone rang 27 minutes later and it was actually an IRS representative on the line! I explained my situation about missing W-2s from 2019, and they were able to verify all the information and tell me exactly what I needed for my tax return. They even walked me through how to report it if I couldn't get the original form. For anyone in a similar situation - this service is legitimate. Saved me literally hours of frustration and hold music. I've already recommended it to my brother who's dealing with some tax issues from a previous employer too.
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Luca Russo
Another option nobody mentioned yet - check with the payroll provider. Most Chick-Fil-A franchises use ADP, Paychex, or similar services. If you can remember which one they used (check old pay stubs if you have any), you might be able to create/recover an account with them directly and download your old W-2s. I worked at a retail chain years ago and was able to get W-2s from 5 years back this way even though the store location had closed down. Worth a shot before going through the IRS process.
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Freya Andersen
•That's a great idea! I actually think they used ADP now that you mention it. I remember seeing that logo on some of my paperwork. Do you know if there's a time limit for how far back they keep records? Also, would I need any specific info from my old employer to set up the account?
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Luca Russo
•ADP typically keeps records for 7-10 years, so your 2019 W-2 should definitely still be there. To set up an account, you'll need your Social Security Number and some basic personal information. You might also need an "Employee ID" or "File Number" which would have been on your paystubs. If you don't have an old paystub with that information, you can call ADP's support line and explain the situation. They have a verification process for past employees trying to access their tax documents. Just make sure you have your SSN and the exact legal name of the Chick-Fil-A franchise (like "Smith Family Restaurants LLC" rather than just "Chick-Fil-A") as it would have appeared on your paycheck.
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Nia Wilson
Don't forget that if you absolutely cannot get your W-2, you can still file your taxes using Form 4852 (Substitute for W-2). You'll need to estimate your wages and withholding as accurately as possible. Your last paystub of the year is super helpful for this if you have it. The IRS might follow up to verify the information, but at least you can get your filing done and avoid more late penalties. Just be honest about why you're using the substitute form.
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Mateo Sanchez
•This is what I had to do last year. Just make sure your estimates are as accurate as possible. If you have any paystubs at all, even from the middle of the year, you can often figure out your YTD (year-to-date) earnings and withholdings to make a good estimate.
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Alberto Souchard
I went through something very similar a few years back when I needed old W-2s from a restaurant job. Here's what worked for me: First, definitely try the IRS wage transcript route that Omar mentioned - it's free and often the fastest option. You can get it instantly online if you can verify your identity through their system. But also don't give up on contacting the employer directly. Even if that specific Chick-fil-A location closed, the franchise owner likely had to transfer employee records to their accountant or another location. Try calling other Chick-fil-A locations in the area and ask if they can help you get in touch with the franchise owner or their HR department. One thing that helped me was explaining that I needed it for back taxes - most employers are pretty understanding about that situation and will make an effort to help since they know how important those documents are. If all else fails, the Form 4852 substitute that Nia mentioned is a valid option, but definitely exhaust the other routes first since having the actual W-2 data from the IRS transcript will be much more accurate than trying to estimate from memory. Good luck getting caught up on those taxes! Don't stress too much - the IRS is generally pretty reasonable when you're making a good faith effort to get compliant.
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Oliver Cheng
•This is really helpful advice! I'm actually in a similar boat - worked at a small retail chain that went out of business and I'm missing my 2020 W-2. I never thought about contacting other locations to track down the franchise owner. That's a smart approach. One question though - when you say the IRS is "generally pretty reasonable," did you face any penalties for filing late? I'm worried about what kind of fees I might be looking at for being this far behind on my taxes.
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