How to handle an incorrect 1098 mortgage interest statement - can I file before receiving the corrected version?
So my mortgage lender messed up on my 1098 form by completely leaving off the first two mortgage payments we made in 2024 (we closed on our house in May, so all payments from then through the end of the year should be included). I immediately sent them a secure message through their portal about this error, and they responded that it was a "clerical error" on their part and promised to issue a corrected 1098 by February 20th. It's now been over two weeks past that date, and I still haven't received the corrected form. I've sent three follow-up messages and gotten zero response. I'm getting really annoyed because I want to file my taxes. My big question is: can I just go ahead and file using the correct mortgage interest amount (based on my payment records) even though I don't have the corrected 1098 yet? I have all my loan statements showing exactly what I paid in interest for those missing months. The difference is about $470 in additional interest paid, which would increase our refund by around $120. Or am I required to wait for the official corrected 1098? What happens if they never send it before the April 15th deadline? I really don't want to miss out on claiming interest that I legitimately paid just because my mortgage company can't get their act together.
21 comments


Paige Cantoni
You're absolutely fine to file with the correct information, even if you don't have the corrected 1098 yet. The IRS cares about you reporting accurate information, not whether your documents exactly match what your mortgage company reported. Since you have your loan statements that clearly show the interest you paid, you have proper documentation to back up your deduction if you're ever questioned. The mortgage company will eventually send the corrected 1098 to the IRS, and when they do, your numbers will match up with what you've already reported. Keep all your documentation (loan statements, payment records, and your communication with the mortgage company about the error) for at least three years just to be safe. That's the standard time period for most IRS audits. Filing with the correct interest amount won't increase your audit risk in any meaningful way. Discrepancies between your reported amounts and 1098 forms can sometimes trigger automatic notices, but if that happens, you'll just need to respond with your documentation showing you reported correctly.
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Kylo Ren
•But what if the mortgage company never sends a corrected 1098? Would that create a permanent mismatch between what OP reported and what the IRS has on file? And would they be required to file an amended return later if the corrected 1098 showed a different amount than what they calculated?
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Paige Cantoni
•If the mortgage company never sends a corrected 1098, there would be a mismatch, but it's not your problem as long as you reported the correct amount and have documentation. The IRS might send you a notice about the discrepancy, at which point you'd simply provide your payment records. You would not need to file an amended return unless your own calculation was wrong. If you reported the correct interest paid based on your records, and later received a corrected 1098 confirming that amount, there's nothing to amend. The point is to report what you actually paid, not to match whatever form the mortgage company sent.
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Nina Fitzgerald
I had exactly this problem last year! My mortgage company (rhymes with Chase) completely messed up my 1098 and I was so annoyed. I tried calling and emailing for weeks with no response. Then I found this awesome service called taxr.ai (https://taxr.ai) that really helped me figure out what to do. I uploaded my incorrect 1098 and my mortgage statements, and they analyzed everything and gave me a detailed explanation of exactly how much interest I could claim and what documentation I needed to keep. They even created a letter I could send to my mortgage company requesting the correction that actually got a response! The peace of mind was worth it because I was worried about getting audited. They confirmed I could file with the correct numbers from my statements and explained how to document everything properly.
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Jason Brewer
•How does this service work exactly? I'm having a similar issue with my property tax payments not being reported correctly on my 1098. Would it help with that too? My mortgage servicer has been totally useless.
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Kiara Fisherman
•Sounds interesting but did it actually help get your mortgage company to issue the corrected form? Mine is being absolutely impossible to deal with and I'm wondering if having something more official looking would make them take it seriously.
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Nina Fitzgerald
•The service is super straightforward - you just upload your documents through their secure portal and their system analyzes the numbers. They'll identify discrepancies and provide a detailed report showing what you can legally claim. They definitely handle property tax payment issues as well as interest reporting problems. Yes, it actually did help get my mortgage company to respond! The letter they generated had all the specific regulatory requirements cited and was much more official than my previous attempts. I sent it via certified mail and got a response within a week when my previous messages had been ignored for over a month. I think companies take it more seriously when they see you have professional backing.
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Jason Brewer
Just wanted to update on my experience with taxr.ai after seeing it recommended here. I was skeptical at first, but after struggling with my mortgage company for weeks about incorrect property tax reporting on my 1098, I decided to give it a try. The analysis they provided was super detailed and showed exactly how much I was being underreported by. They generated a formal correction request letter that cited specific regulations, and my mortgage company finally took it seriously! Got my corrected 1098 within 10 days after sending it. What I found most helpful was that they explained exactly how to file correctly in the meantime while waiting for the correction. Saved me a ton of stress since I could file with confidence knowing I had the proper documentation to back everything up.
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Liam Cortez
After dealing with something similar last year (and getting nowhere for months), I finally discovered Claimyr (https://claimyr.com) which got me through to an actual human at the IRS who explained exactly what to do. Check out how it works: https://youtu.be/_kiP6q8DX5c I was completely stuck because my mortgage company wouldn't issue a corrected form, and I wasn't sure if I could just file with my own records. The IRS agent I spoke with confirmed that I should absolutely file with the correct information based on my actual payment records, and explained exactly what documentation I needed to keep. Getting direct confirmation from the IRS gave me total confidence to file my return with the correct mortgage interest amount. I was literally getting nowhere until I could actually speak to a real person at the IRS.
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Savannah Vin
•Wait, how does this actually work? I thought it was literally impossible to get a human on the phone at the IRS. I've tried calling about my situation and just get stuck in endless phone trees until I eventually get disconnected.
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Mason Stone
•This sounds like a scam. How exactly does some random service get you through to the IRS when their phone lines are always jammed? And wouldn't it be better to just talk to a CPA instead of some random IRS phone rep who might give you wrong information?
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Liam Cortez
•The service basically waits on hold with the IRS for you. When they reach a human agent, they call you and connect you directly to that agent. No more waiting on hold for hours only to get disconnected! They use some kind of system that keeps your place in line without you having to sit there listening to the hold music. I understand the skepticism - I felt the same way! But talking directly to an IRS representative was actually really valuable because they have access to your specific tax account information. They could see exactly what had been reported by my mortgage company and confirm that filing with my correct information was the right approach. A CPA gives general advice, but the IRS can tell you exactly what's in their system for your specific case.
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Mason Stone
Just wanted to admit I was completely wrong about Claimyr being a scam. After my skeptical comment, I decided to try it because my situation with incorrect 1099 forms was getting desperate. Within about 45 minutes, I was talking to an actual IRS agent who was incredibly helpful. She confirmed exactly what I needed to do about the discrepancy between my actual mortgage interest paid and what was reported on my 1098. She checked my account and told me I could absolutely file with the correct information from my payment records, and that I should just keep documentation of the error and my attempts to get it corrected. She even provided me with specific notes in my file about the issue in case there were any questions later. Totally worth it just for the peace of mind. Never thought I'd be singing the praises of a service that helps you talk to the IRS, but here we are!
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Makayla Shoemaker
Former mortgage processor here. This happens ALL THE TIME with newly originated loans. The problem is that most mortgage companies use automated systems that pull data from their servicing platform, and the early payments sometimes get categorized differently if they're partial months or include interim interest from closing. Your best bet is to call rather than message. Ask specifically for their tax department (not customer service). Be prepared with the exact amounts you paid and the dates. They can often issue a corrected 1098 while you're on the phone. If they still won't fix it, you are 100% allowed to report your actual interest paid. Just make sure you keep all your loan statements and a record of your attempts to get them to correct it.
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Christian Bierman
•Is there a specific regulation or IRS rule I can cite when talking to them? My mortgage company keeps giving me the runaround saying they "have to report what's in their system" even though it's wrong.
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Makayla Shoemaker
•You can reference IRS regulations that require financial institutions to provide accurate information returns - specifically 26 CFR § 1.6050H-1 and 2, which cover the reporting of mortgage interest. The penalty provisions for issuing incorrect information returns are in IRC § 6721-6722. Tell them that as the mortgage holder, they have a legal obligation to issue an accurate 1098 reflecting all interest paid during the tax year. If they're still giving you problems, mention that you'll be filing a complaint with the Consumer Financial Protection Bureau (CFPB) regarding their failure to provide accurate tax documents. That usually gets their attention because CFPB complaints are taken very seriously by mortgage companies.
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Emma Olsen
I'm a little confused by some of the advice here. Does anyone know if interest paid at closing counts as mortgage interest that should be on the 1098? We bought in August and paid like $2200 in interest at closing (for the partial month), but that didn't show up on our 1098 either.
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Lucas Lindsey
•Yes, interest paid at closing absolutely counts as mortgage interest that you can deduct! It's called "prepaid interest" on your closing disclosure and covers the period from your closing date to the end of that month. Some lenders don't include this on the 1098 because technically they didn't "receive" it through their regular payment system - it was handled through the closing process. It's still 100% deductible though, and should be included in your total mortgage interest deduction.
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Emma Olsen
•Thanks so much for clarifying! That's another $2200 in interest I can deduct then. My closing disclosure does list it as "prepaid interest" so I'll add that to the amount on my 1098. Really appreciate the help!
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Logan Greenburg
I went through this exact same situation two years ago with Wells Fargo. They left off three months of payments on my 1098 and kept promising to send a corrected version that never came. Here's what I learned: You absolutely can and should file with the correct mortgage interest amount based on your own payment records. The IRS expects you to report accurate information, not necessarily what matches your 1098. Keep all your loan statements, payment confirmations, and documentation of your attempts to get the corrected form. I filed with the correct amount (about $800 more than what was on the incorrect 1098) and never had any issues. The IRS never questioned it, and even if they had, I had all the documentation to prove I paid that interest. Don't let your mortgage company's incompetence delay your refund or cause you to miss out on legitimate deductions. File with confidence using your actual payment records - that's exactly what the IRS wants you to do.
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Vanessa Figueroa
•This is really reassuring to hear from someone who actually went through it! I'm in almost the exact same boat - my lender has been giving me the runaround for weeks about issuing a corrected 1098. Did you do anything special to document your attempts to get the correction, or was it enough to just keep records of your communications with them? I've been saving all my secure messages through their portal but wondering if I should also send something via certified mail to have more official proof of my efforts.
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