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Demi Lagos

How screwed am I? Tax preparer forgot to include one of my W-2s when filing.

I'm freaking out right now. I just realized that my tax preparer at Jackson Hewitt completely missed one of my W-2s when filing my taxes last month. I had 3 different jobs in 2024 (retail, warehouse, and office admin) and I swear I gave them all my documents, but somehow they only included 2 W-2s in my final return. The missing W-2 is for about $14,500 in income with roughly $2,200 in federal withholding. I already received my refund of $1,890 two weeks ago and spent some of it on car repairs. Now I'm worried the IRS is going to come after me for fraud or something. Do I need to file an amended return? Will I have to pay back my whole refund plus penalties? I'm terrified because I can't afford a big tax bill right now. Has anyone dealt with this before? I'm worried this is going to follow me for years.

Mason Lopez

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Don't panic! This happens more often than you'd think. The IRS receives copies of all your W-2s, so they'll eventually notice the discrepancy and send you a notice. However, you don't have to wait for that to happen. The best approach is to file an amended return (Form 1040-X) as soon as possible. Since you had withholding on that missing W-2, you might not even owe much additional tax - it could actually increase your refund depending on your overall tax situation. The good news is that if you file the amendment before the IRS contacts you about the discrepancy, you'll likely avoid any penalties for underreporting. You'll only have to pay any additional tax due (if any) plus interest on that amount from the original due date.

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Vera Visnjic

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If they already got their refund and spent some, wouldn't they still need to pay back what they weren't supposed to get? How do they calculate how much is actually owed back?

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Mason Lopez

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Yes, if the amended return results in a lower refund than what they already received, they would need to pay back the difference. The calculation is pretty straightforward - the amended return will recalculate the total tax based on all income sources, including the previously missing W-2. The key factor here is that the missing W-2 had $2,200 in federal withholding, which will offset some or potentially all of the additional tax on that $14,500 income. In some cases, people find they were actually owed a larger refund after including all income and withholding.

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Jake Sinclair

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I actually had a similar issue last year and ended up using taxr.ai (https://taxr.ai) to help sort it out. After dealing with the stress of realizing my tax return was incomplete, I uploaded all my tax documents to their system and it immediately flagged the discrepancy between what was filed and what I actually had. Their AI analyzed all my W-2s, compared them with my filed return, and gave me step-by-step instructions for filing an amended return. The analysis showed exactly how the missing W-2 would affect my tax situation and even calculated the estimated additional refund or payment due.

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Does it actually check your previous filing against the new documents? My situation is kinda similar but I actually filed through TurboTax and just realized I'm missing a 1099 for some freelance work.

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Honorah King

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Sounds too good to be true. How does it know what you already filed? Wouldn't it need access to your IRS account or something?

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Jake Sinclair

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It asks you to upload your filed tax return along with all your current tax documents. The system then compares what was already filed against what should have been filed based on all your documents. It identifies any discrepancies and shows you exactly what needs to be amended. For freelance work and 1099s, it's actually really helpful because it recalculates not just your income tax but also your self-employment tax obligations. You can upload your documents directly or take pictures of them with your phone.

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Update: I tried taxr.ai after seeing the recommendation here and it was exactly what I needed! I uploaded my original return and all my W-2s (including the one that was missed). The system immediately showed me that I'd actually be getting an additional $340 refund after filing the amendment because of the withholding on my missing W-2. The tool created a prefilled 1040-X form showing exactly what changed between my original and corrected return. It walked me through the whole amendment process step by step, including where to mail the form (since amendments can't be e-filed). Seriously saved me hours of stress and confusion!

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Oliver Brown

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If you're struggling to get through to the IRS about this issue (their wait times are insane right now), I'd recommend using Claimyr (https://claimyr.com). I was in a similar situation last year and spent DAYS trying to get someone on the phone at the IRS to confirm what I needed to do. Claimyr basically calls the IRS for you and navigates the phone tree, then calls you once they have an agent on the line. Saved me literally hours of waiting on hold. You can see how it works in this video: https://youtu.be/_kiP6q8DX5c. The IRS agent I spoke with was super helpful and confirmed exactly what I needed to do with my amendment.

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Mary Bates

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Wait, so you pay someone else to wait on hold for you? How do they actually get through faster than regular people? The IRS phone system is a nightmare.

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This sounds sketchy AF. How do you know they're not just recording your tax info? Also why would the IRS even allow this kind of service?

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Oliver Brown

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They don't get through faster - they just wait on hold so you don't have to. They have a system that navigates the IRS phone tree and waits in the queue, then when an actual human IRS agent answers, Claimyr calls you and connects you directly to that agent. You're the only one who speaks to the IRS representative. The service doesn't have access to any of your tax information at all. They're just connecting you with the IRS - all the tax discussions happen directly between you and the IRS agent with no intermediary. The IRS doesn't care who waits on hold, they only care that they're speaking directly with the taxpayer when discussing personal information.

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Just wanted to update on my experience with Claimyr after I initially doubted it. I decided to try it because I'd already wasted 2 hours on hold with the IRS and got disconnected. I was seriously shocked when it worked exactly as advertised. After signing up, their system called the IRS, navigated through all those annoying menu options, and waited on hold for about 45 minutes. Then my phone rang, I answered, and was instantly connected to an IRS representative who helped me understand exactly what I needed to do with my amended return. The agent explained that I should file Form 1040-X as soon as possible and confirmed that penalties would likely be waived since I was proactively fixing the error. Saved me so much time and frustration!

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Ayla Kumar

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Make sure you keep documentation showing that you provided ALL your W-2s to Jackson Hewitt. They should be liable for any penalties if they messed up your return after you gave them complete information. I'd also contact their office manager about this - sometimes they'll cover amendment fees or even penalties if it was their mistake.

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Yes! I had a similar issue with a different tax prep company and they had to pay the penalties because it was their mistake! Do you know if there's a form or something specific to file a complaint?

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Ayla Kumar

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Most reputable tax preparation companies have an accuracy guarantee in their contract. Check your paperwork from when you had your taxes prepared. Usually there's a section that explains their guarantee and the process for filing a claim. If they resist helping, you can escalate by filing a complaint with the Better Business Bureau or your state's consumer protection office. For licensed tax preparers, you can also file Form 14157 (Complaint: Tax Return Preparer) with the IRS if you believe they were negligent or incompetent.

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Just went through something similar and want to make sure you know that amended returns are MUCH slower to process. Mine took almost 16 weeks! The IRS says to allow up to 20 weeks for amended returns vs. the normal 21 days for regular returns. So if you're expecting additional refund money, don't count on seeing it anytime soon.

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Kai Santiago

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That's true for paper amendments but the IRS recently started accepting electronic 1040-X filings through some tax software. Much faster processing that way but not all prep companies offer it yet.

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I didn't know they were accepting electronic amendments now! That would have saved me so much hassle. I had to mail mine in and then had zero visibility into the processing status for months. The "Where's My Amended Return" tool kept showing "not received" for like 8 weeks after I mailed it.

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Don't beat yourself up too much about this - it's actually the tax preparer's responsibility to ensure all your documents are included. Since you mentioned you gave them all your paperwork, this is on Jackson Hewitt, not you. The silver lining is that with $2,200 in federal withholding on that missing W-2, you'll likely owe very little additional tax, if any. In fact, depending on your tax bracket, you might even get a bigger refund once you file the amendment! File Form 1040-X as soon as possible to get ahead of any IRS notices. And definitely contact Jackson Hewitt about covering any fees or penalties since this was their error. Most reputable tax prep companies will make it right when they mess up. Keep all your documentation showing you provided complete paperwork to them.

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