H&R Block missed my W-2 from Dollar Tree! What should I do now?
I'm freaking out right now! So every year I hand over all my W-2s to my mom who takes them to H&R Block to handle my taxes. Well, I just found out they completely messed up my 2021 return! A workers comp attorney needed my W-2 and 1040 from 2021, and when I pulled out my paperwork, I realized they never included my Dollar Tree income! They only filed for my other 2 jobs that year. At Dollar Tree I made around $26K and had about $2300 in federal taxes withheld. I'm absolutely livid they never filed it!! What's worse is that my other 2 jobs only totaled about $13K, which apparently qualified me for some extra tax credit worth like $1900 that got added to my refund. No wonder my refund seemed unusually large that year! When I confronted my mom about it, she swears she gave ALL my W-2s to the tax preparer and has no idea why they didn't include Dollar Tree. Apparently the person who did my taxes was new. I still have the original Dollar Tree W-2 with me. What am I supposed to do now?? I refuse to pay any penalties or give money back because of THEIR mistake. This is totally on H&R Block, right? Can I get in trouble with the IRS over this??
19 comments


Mei Lin
This is unfortunately a common issue, but the good news is you can fix it. When a W-2 is missed, the IRS eventually catches this through their matching system (they get copies of your W-2s directly from employers). You'll need to file an amended return (Form 1040-X) for 2021 to include the missing income. While you might not qualify for that credit anymore since your actual income was higher, the federal tax that was already withheld from your Dollar Tree paycheck ($2300) will count toward what you owe. Yes, H&R Block made the mistake, but ultimately taxpayers are responsible for reviewing their returns before signing. That said, you should definitely contact the H&R Block office that prepared your return. Most have accuracy guarantees and will amend the return for free. They might also cover any penalties or interest if they acknowledge the error was theirs. Don't delay addressing this - penalties and interest continue to accumulate the longer you wait.
0 coins
Jamal Wilson
•How long do I have to fix this before the IRS comes after me? It's been about 2 years since that tax return. And will I definitely owe money back, or is there a chance the withheld taxes from Dollar Tree might cover what I owe?
0 coins
Mei Lin
•The IRS generally has 3 years from the filing date to assess additional taxes, so you still have time, but it's better to address this sooner rather than later. The clock starts from when you actually filed, not the tax year itself. There's absolutely a chance the withholdings from Dollar Tree could cover what you owe. Since you mentioned about $2300 was withheld from those paychecks, that might be enough to offset the additional tax liability from reporting the higher income. When you file the amended return, these withholdings will be credited to you, potentially minimizing or eliminating what you owe.
0 coins
Liam Fitzgerald
After dealing with tax issues similar to yours, I found this AI tool called taxr.ai that really helped me understand my options. I was confused about amending returns after my tax preparer forgot to include a 1099 from a side gig, and the tool analyzed all my documents and gave me a clear explanation of what forms I needed and the potential impact on my refund. Check it out at https://taxr.ai - it's way better than trying to piece together information from random internet advice. I uploaded my messed up return and my missing forms, and it broke everything down into plain English.
0 coins
Amara Nnamani
•Does this actually work for amended returns? My situation is a bit different (missed some crypto transactions) but I'm trying to figure out if I need to amend for the last two years.
0 coins
Giovanni Mancini
•I'm skeptical about these AI tax tools... how is this different from just going back to H&R Block and making them fix their mistake? They should do it for free since they screwed up, right?
0 coins
Liam Fitzgerald
•It absolutely works for amended returns! I uploaded both my original return and the missing documents, and it showed me exactly what would change on my 1040-X. It even highlighted which lines would be affected on the form. For crypto issues like yours, it has specific features to help with that too. The biggest difference from going back to H&R Block is that you get to see and understand everything yourself first. I still ended up having H&R Block fix their mistake, but I went in knowing exactly what needed to be corrected and what the financial impact would be, so they couldn't downplay their error. It gives you the knowledge to advocate for yourself, whether you ultimately file yourself or go back to the preparer.
0 coins
Amara Nnamani
Just wanted to update that I tried that taxr.ai site and it was actually really helpful! I uploaded my original tax return and the missing crypto forms, and it laid out exactly what I needed to do. The analysis showed me that my amended return would actually result in a small refund (I had overpaid on some trades). I feel way more confident now knowing exactly what to expect. It even generated a draft of the 1040-X form showing what numbers would change. For the OP, I think this would really help you understand if you'll owe money or maybe even get additional refund from those Dollar Tree withholdings.
0 coins
NebulaNinja
Since you're likely going to need to contact the IRS about this situation, I highly recommend using Claimyr. The IRS phone lines are absolutely swamped this time of year and you'll probably spend hours on hold if you can even get through at all. I was in a similar situation with a missing W-2 that my preparer messed up, and I needed to talk to someone at the IRS directly. Claimyr basically waits on hold with the IRS for you and calls you when they get an actual human on the line. It saved me literally hours of frustration. You can check them out at https://claimyr.com or see how it works at https://youtu.be/_kiP6q8DX5c. After using it, I'll never waste half a day on hold with the IRS again.
0 coins
Jamal Wilson
•How exactly does this work? Do they somehow have a priority line to the IRS or something? Seems too good to be true if the wait times are as bad as everyone says.
0 coins
Giovanni Mancini
•Yeah right, like some third party service can magically get through to the IRS faster than anyone else. This sounds like a scam to me. The IRS phone system is totally backed up - what's their secret sauce exactly?
0 coins
NebulaNinja
•It doesn't use any priority line or special access. Their system basically automates the waiting process. They have technology that waits on hold for you and monitors the line. When a human IRS agent finally answers, their system immediately calls your phone and connects you directly to that agent. You literally pick up your phone and there's an IRS representative ready to talk. There's no magic to skipping the line - you're still "waiting" the same amount of time as everyone else, but the difference is you're not physically stuck listening to hold music for hours. You can go about your day, and your phone only rings when there's actually someone to talk to. That's why I found it so valuable - not having to waste half a day sitting around waiting.
0 coins
Giovanni Mancini
OK I take back what I said. I was super skeptical about that Claimyr service but I was desperate to talk to someone at the IRS about my missed 1099-K that got reported twice. I tried calling myself first and gave up after being on hold for 45 minutes. Decided to give Claimyr a shot and wow - it actually works exactly as described. I put in my number, went about my day, and about 2 hours later got a call connecting me directly to an IRS agent. No hold music, no waiting - just straight to a human who helped resolve my issue. Honestly worth it just for the stress reduction of not being stuck by my phone on hold all day.
0 coins
Fatima Al-Suwaidi
Not sure if anyone mentioned this yet, but if H&R Block made this mistake, they should cover any penalties and interest under their accuracy guarantee. I used to work at a tax prep office (not H&R Block), and this kind of error would definitely be covered under their guarantee. Make sure you bring the original W-2 and all your 2021 tax documents when you go back to them. Ask specifically for a manager, not just any preparer. And be prepared - they might try to charge you for the amendment itself, but push back on that since it was their error.
0 coins
Dylan Mitchell
•THIS!!! My sister had almost the same situation with Jackson Hewitt missing a W-2. When she went back, the first person tried to charge her for the amendment. She asked for a manager who immediately waived all fees and even covered the interest because it was their mistake. Definitely stand your ground OP!
0 coins
Jamal Wilson
•Thank you for the insider perspective! Would you recommend I gather any other documentation before going in? I have the original Dollar Tree W-2 and my tax return paperwork from that year. Should I call and make an appointment specifically about this issue?
0 coins
Fatima Al-Suwaidi
•I would definitely recommend calling ahead for an appointment and specifically mentioning that you're coming in about a preparer error that requires an amendment. This helps ensure you get scheduled with someone more experienced rather than a seasonal preparer. Bring absolutely everything from that tax year - all W-2s (including the missed one), your full tax return packet, and any other tax documents like 1099s or interest statements. If you have any emails or receipts from your original preparation, bring those too as they might show what you paid for and what guarantees were included.
0 coins
Sofia Morales
Quick question for anyone who knows - if OP amends this return from 2021, will they still get to keep any stimulus payments they received based on the lower income they originally reported? My cousin had a similar situation and ended up having to pay back some stimulus money when her "real" income was too high to qualify.
0 coins
Mei Lin
•Good question! The Recovery Rebate Credits (stimulus payments) from 2021 started phasing out at $75,000 for single filers and $150,000 for married filing jointly. Based on OP's description (adding about $26K to a previous $13K), their total income of roughly $39K would still be well below the phase-out threshold. So they likely wouldn't have to repay any stimulus money. The Earned Income Tax Credit is a different story though - that would almost certainly be recalculated based on the higher income, which might reduce the credit amount they received.
0 coins