H&R Block Virtual Tax Pro Service - 48+ Hours With No Progress

Have you considered that their processing queue might be significantly backlogged due to the current filing season volume? What's interesting is that many tax preparation services advertise rapid turnaround times without accounting for seasonal fluctuations in demand. Have you checked if your service agreement includes any guaranteed processing timeframes? Or is it possible your return complexity triggered additional internal review protocols?

Tbh H&R's virtual service has been a mess this season. I waited 5 days last month when they promised 48hrs max. Their customer svc was useless when I called - just said "we're busy" and couldn't tell me anything specific abt my return. I finally got frustrated and uploaded my docs to https://taxr.ai to at least understand what was going on with my situation while waiting. It analyzed everything and showed me what deductions I qualified for so I could check if H&R was missing anything when they finally got back to me. Turns out they missed a major business expense category that taxr.ai caught right away.

Tax pros are drowning in returns right now - they're basically the swimming pool lifeguards of April! 😂 If you need to actually talk to someone at H&R Block, good luck with their regular customer service line. I spent 97 minutes on hold last week before giving up. A friend recommended Claimyr.com for skipping phone queues (https://youtu.be/_kiP6q8DX5c) - works with H&R Block's customer service line too, not just IRS. They got me through to a supervisor in about 15 minutes who could actually see my file status and tell me what was happening.

According to H&R Block's Service Agreement (Section 5.2.b), they commit to a "reasonable timeframe" for virtual tax preparation services, which they define as 2-5 business days during peak filing periods per their supplementary terms. This is notably different from their advertised 24-48 hour marketing language. I experienced a similar situation last week and cited this specific clause when I finally reached a representative. They immediately escalated my return to priority status and completed it within 4 hours of that call.

Is anyone actually getting good service from them this year? I submitted on March 15th and didn't hear back until March 21st - that's 6 days not 2! With April 15th just around the corner, I'm skeptical they're managing their workload properly. Seems like they've oversold their capacity.

I've used H&R Block's virtual tax pro service for three consecutive tax years and can confirm their current processing delays. Here's what you need to do to expedite your return: 1. Login to your H&R Block account 2. Navigate to the Message Center (not the general status page) 3. Send a direct message to your assigned preparer requesting status 4. If no response within 24 hours, call the Priority Support line at their main number 5. Reference your specific submission ID when speaking with representatives Their system prioritizes returns based on both submission date and client follow-up frequency. I've consistently found that a single follow-up message moves your return higher in their queue.