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Diego Mendoza

Got Double W-2's from same employer after they changed payroll systems - what should I do?

I'm doing my boyfriend's taxes and I'm so confused right now. He got 2 different W-2's from the same company (he doesn't work there anymore). The weird thing is, they're almost identical except for what's in boxes 19 and 20. He mentioned they switched payroll providers mid-year, which I guess explains the two W-2's, but when I try to enter both of them in FreeTaxUSA, it keeps giving me warnings that the amount seems high. To make things even more confusing, they classified him as a Statutory Employee this year, but last year they had checked the Retirement Plan box instead. I'm not sure what to do next. Should I reach out to his old employer to check if they made some kind of mistake? Is it even worth continuing with the filing until I figure this out? I'm worried we might get flagged for something that's not our fault. Any advice would be really helpful! I don't want to mess up his taxes!

This is actually pretty common when companies switch payroll providers mid-year. You should definitely enter both W-2s in FreeTaxUSA - that warning is just an alert that the combined income might be higher than typical, but it doesn't mean anything is wrong. The difference in boxes 19 and 20 makes sense because those are for state income tax withholding. The first W-2 likely shows what was withheld under the first payroll system, and the second shows what was withheld after they switched. The Statutory Employee classification is more concerning. This changes how income is reported (usually on Schedule C instead of as W-2 wages) and has tax implications. This is definitely worth contacting the employer about since it's different from last year's classification and affects how your boyfriend's income is taxed.

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StellarSurfer

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Thanks for explaining this! But I'm a little confused about the Statutory Employee thing - what exactly does that mean? Will it make his taxes go up? Also, if I call the employer about this, what specifically should I ask them?

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A Statutory Employee is treated differently for tax purposes - their income is reported on Schedule C (like self-employment) instead of as regular wages, but the employer still handles certain tax withholdings. It could potentially impact how much tax he owes, especially since deductions are handled differently. When you contact the employer, ask them to confirm whether the Statutory Employee classification is correct. Mention that he wasn't classified this way last year and that you want to verify if this was an intentional change or a mistake when they switched payroll systems. If it was a mistake, they should issue a corrected W-2.

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Sean Kelly

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I had a similar issue last year after my company switched from ADP to Workday. The tax filing process was driving me crazy until I found taxr.ai (https://taxr.ai) - it's designed specifically for analyzing tax documents like confusing W-2s. I uploaded both of my W-2s and it immediately identified that they were from the same employer but different pay periods, explained what each box meant, and gave me clear instructions on how to properly enter everything. The system flagged the discrepancy in my withholding amounts and explained exactly what was happening. It even detected that my employer had made a classification error similar to your boyfriend's situation and suggested how to address it with them. Saved me hours of stress and potentially an audit!

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Zara Malik

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How exactly does it work? Do you just upload pictures of your tax forms or do you have to manually enter all the information? I've got a similar issue with multiple W-2s from when my company went through a merger.

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Sounds interesting but I'm skeptical about sharing my tax docs with some random website. How do you know it's secure? And can it actually help with getting the employer to fix their mistake or just tells you there's a problem?

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Sean Kelly

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You just take pictures of your tax documents with your phone or upload PDFs if you have digital copies. The system automatically reads all the information so you don't have to type anything in. It's super easy and takes just a few minutes. It's completely secure with bank-level encryption - they explain on their site that they don't store your actual tax documents after analysis. As for fixing employer mistakes, it creates a detailed explanation of the issue that you can forward to your employer, which makes it much easier to explain what needs to be corrected. In my case, I just forwarded their analysis to our HR department and they immediately understood the problem and sent me a corrected W-2.

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Luca Greco

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I was really skeptical about taxr.ai when I first saw it mentioned here, but I decided to try it after struggling with a similar W-2 issue. I had three W-2s from the same company after they went through two ownership changes last year, and my tax software kept flagging potential problems. The service was actually amazing - it immediately recognized all three forms were related, explained exactly how to handle the state withholding differences, and even identified that one of my W-2s had an incorrect company EIN that needed fixing. Their explanation was super clear and when I called my former employer, I knew exactly what to ask for. Got a corrected form within a week and my return processed without any issues. Definitely worth checking out if you're dealing with multiple W-2s situation.

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Nia Thompson

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If you're struggling to get answers from the employer about those W-2s, you should try Claimyr (https://claimyr.com). I was in a similar situation last year and tried calling the IRS directly for guidance but kept getting stuck on hold for hours. Then I found Claimyr - they basically wait on hold with the IRS for you and call you back when an actual human agent is on the line. I was amazed when I got a call back with an IRS agent ready to talk! The agent walked me through exactly how to handle multiple W-2s from the same employer and confirmed that the Statutory Employee classification was likely a mistake. You can see how it works in this demo: https://youtu.be/_kiP6q8DX5c. Saved me literal hours of hold music and frustration.

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How long did you have to wait for them to get through to the IRS? I've been trying to call about an issue with my refund for weeks and keep giving up after being on hold for 1+ hours.

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Aisha Hussain

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This sounds too good to be true. How do they actually get through when nobody else can? And do they listen to your private tax conversations? I'm not comfortable having someone else hear all my personal tax info.

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Aisha Hussain

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I feel stupid for how skeptical I was about Claimyr when I first saw it mentioned here. After weeks of trying to reach the IRS about a similar W-2 issue (employer filled mine out completely wrong), I finally tried it. Not only did I get connected to an IRS agent within a couple hours, but the agent was actually super helpful! She explained that employers often make mistakes when switching payroll systems mid-year and confirmed that the Statutory Employee box is frequently checked in error. She gave me the exact language to use when contacting the employer and explained what form they need to issue to correct it (W-2c). It saved me so much confusion and potential audit headaches. I never would have gotten this resolved if I'd kept trying to call on my own.

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One thing nobody mentioned yet - check if the EIN (Employer Identification Number) is identical on both W-2s. Sometimes when companies switch payroll providers, they might accidentally use a different EIN on the second form, especially if they have multiple business entities or subsidiaries. This could be causing FreeTaxUSA to think they're from different employers. Also, when you add up the wages from both W-2s, does the total match what your boyfriend actually earned for the year? If the numbers seem way off, it's possible they issued a complete W-2 for the full year from the new system, plus a partial year W-2 from the old system, essentially double-counting some income.

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Diego Mendoza

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I just double-checked and you're right! The EINs are actually different on the two forms. The wages do add up to about what he made, though maybe slightly higher than I expected. Could the different EINs explain why FreeTaxUSA is giving me the warning? And does this mean I definitely need to contact the employer?

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Yes, the different EINs are almost certainly why FreeTaxUSA is flagging it. The system thinks your boyfriend worked for two separate employers, when it was actually the same company using different payroll systems/entities. You should definitely contact the employer. Ask them to confirm whether both EINs are correct or if one of the W-2s should be amended. Sometimes companies have legitimate reasons for using multiple EINs (like if they have different legal entities for different parts of the business), but often it's just a mistake when they switch payroll systems. If the total wages seem higher than what he actually earned, that's another red flag that there might be some double-counting happening. Make sure to mention the exact amounts when you speak with them so they can verify against their records.

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Ethan Brown

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Did your boyfriend get a final paystub for the year? If so, compare the YTD (year-to-date) totals on that against the combined totals from both W-2s. That's the easiest way to check if there's double-counting happening. Look especially at Box 1 (Wages, tips, other compensation) and Box 3 (Social Security wages). The boxes 19 and 20 are just state income tax withholding info - Box 19 is the amount of state tax withheld and Box 20 is the state code. The difference there makes sense if they switched payroll mid-year.

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Yuki Yamamoto

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This is great advice! I always check my W-2 against my last paystub because my company messed up my W-2 three years in a row. It's shocking how often payroll departments make mistakes.

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Carmen Ruiz

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Don't forget that if the Statutory Employee box is checked incorrectly, you need to report this income differently on your tax return. If it's wrong and you file with that box checked, it could cause problems later. For Statutory Employees, income is reported on Schedule C rather than as regular W-2 wages. This affects how deductions work and potentially your tax liability. If he wasn't classified this way last year, and his job duties didn't change, there's a good chance it's an error that happened during the payroll system transition. Most tax software (including FreeTaxUSA) will handle this differently if that box is checked, so getting a corrected W-2 if it's wrong is really important!

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Ruby Garcia

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This is definitely a tricky situation, but you're handling it well by being cautious! Based on what you've described, here are the key steps I'd recommend: 1. **Contact the employer first** - Call their HR or payroll department and explain that you received two W-2s with different EINs after their payroll system change. Ask them to verify if both forms are correct or if one needs to be amended. 2. **Verify the Statutory Employee classification** - Since this is different from last year, specifically ask if this was intentional or a mistake during the transition. This classification has significant tax implications. 3. **Check for double-counting** - Compare the combined wages from both W-2s against his final paystub of the year to make sure income isn't being counted twice. 4. **Don't file yet** - I'd hold off on submitting the return until you get clarification from the employer. It's much easier to fix this now than to deal with IRS notices later. The good news is that payroll system changes often cause these kinds of issues, and most employers are used to fixing them once they're made aware. Document everything when you call them - get names, dates, and reference numbers for any corrections they agree to make. You're absolutely right to be cautious here. Better to take a few extra days to sort this out than to potentially trigger an audit or have processing delays!

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Connor Byrne

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This is really helpful, thank you! I'm definitely going to call the employer tomorrow morning. One quick question though - when I call, should I ask to speak with HR or payroll specifically? And if they say both W-2s are correct because of the system change, how do I know if that's actually true or if they're just trying to avoid dealing with it? I want to make sure I'm asking the right questions so they take this seriously.

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KingKongZilla

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Great question! I'd start by asking for payroll first, since they're usually more familiar with the technical details of W-2 generation. If they can't help or seem unsure, then escalate to HR. When you call, ask these specific questions: - "Can you confirm if both EINs on these W-2s are correct for the same employer?" - "Was the Statutory Employee classification intentional, and if so, what changed from last year?" - "Can you verify that the total wages across both forms match your payroll records for the full year?" If they insist both W-2s are correct, ask them to walk you through WHY they needed different EINs - legitimate reasons would be things like a corporate restructure or if different divisions use different tax IDs. But if they can't give you a clear explanation, or if they seem to be guessing, ask to speak with their tax advisor or the company that handles their payroll processing. Also, get their response in writing (email follow-up) so you have documentation if the IRS ever questions it later. Don't let them brush you off - you have every right to understand why you received two different tax documents from the same employer!

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Ellie Lopez

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I just went through something very similar last month! My company switched from Paychex to Gusto mid-year and I ended up with two W-2s that looked almost identical except for the state tax boxes. Here's what I learned: The different EINs you mentioned are actually a huge red flag. When I called my employer about this, they initially told me "both are correct" but when I pressed them on why they needed different EINs for the same company, it turned out the new payroll system had accidentally pulled an old/inactive EIN from their records. I'd strongly recommend calling and asking to speak with whoever set up the new payroll system, not just general HR. Ask them specifically: "Why do these W-2s have different EINs if they're from the same employer?" and "Can you confirm the Statutory Employee box is correct since it wasn't checked last year?" In my case, they had to issue a corrected W-2c form that consolidated everything properly. It took about 10 days to get the corrected form, but it saved me from having to explain to the IRS why I apparently had two different employers with nearly identical company information. Don't let them brush you off with "it's fine because we switched systems" - that's not how tax reporting works. You deserve clear, accurate documentation, especially since this affects how your boyfriend's taxes are calculated.

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Maya Jackson

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This is exactly what I was worried about! Thank you so much for sharing your experience. It sounds like your situation was almost identical to what we're dealing with. I'm definitely going to call them tomorrow and ask specifically about the different EINs - that's a really good point about asking whoever set up the new payroll system rather than just general HR. Did you have any trouble getting them to take it seriously at first? I'm a bit nervous about calling since it's not even my employer, I'm just helping my boyfriend with his taxes. Also, when you got the W-2c form, did you have to wait to file your taxes or were you able to file with the original forms and then amend later? I really appreciate you taking the time to explain what worked for you - it makes me feel much more confident about pushing back if they try to tell me everything is fine when it clearly isn't.

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