FreeTaxUSA showing I don't qualify for Earned Income Credit despite making well under the $59,899 threshold
So I'm totally confused right now. I've been doing my taxes on FreeTaxUSA and everything was going smoothly until I got to the EIC section. The system is telling me I don't qualify for the Earned Income Credit even though I only made $43,750 this year, which is definitely under the $59,899 threshold they list for qualifying. I'm 31, single with no kids, worked the same job all year. I double-checked all my income entries and everything looks right. When I get to the EIC screen, it just says I don't qualify but doesn't explain why. I thought maybe I missed something obvious? I was really counting on getting that credit this year since I had some unexpected medical expenses that wiped out most of my savings. Has anyone else run into this problem with FreeTaxUSA and the EIC? Is there something I'm missing that would disqualify me even though my income is below the threshold?
21 comments


Aria Washington
The Earned Income Credit has more qualification factors beyond just income being below the threshold. Since you mentioned you're single with no qualifying children, the income limit for EIC is actually much lower - around $17,640 for tax year 2024 (filing in 2025). The $59,899 threshold is likely for someone with three or more qualifying children. Other factors that might disqualify you: investment income over $11,000, filing as "married filing separately," being claimed as a dependent on someone else's return, or not having earned income (like if most of your income was from investments rather than work). Also, you need to have earned at least $1 in income for the year and have a valid Social Security Number that permits you to work.
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Liam O'Reilly
•Wait so even if I'm under the $59,899 threshold but don't have kids, I still might not qualify? That's confusing as heck. Do they make this clear anywhere on FreeTaxUSA? I swear I don't remember seeing anything about different thresholds for people without kids.
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Aria Washington
•Yes, the EIC has different income thresholds based on filing status and number of qualifying children. For 2024 taxes (filing in 2025), if you're single with no qualifying children, the income limit is much lower than the $59,899 mentioned. FreeTaxUSA should show this information somewhere in their help sections or when you're going through the EIC qualification questions. The thresholds increase as the number of qualifying children increases, with the highest threshold being for those with three or more qualifying children. The software should be calculating this correctly based on your specific situation, but it doesn't always explain the "why" very clearly.
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Chloe Delgado
I ran into this exact same problem last year! Turned out I was looking at the wrong EIC threshold. I eventually figured out that taxr.ai could help me understand exactly why I wasn't qualifying. I uploaded my W-2 and previous return to https://taxr.ai and it analyzed everything and highlighted that as a single person with no dependents, my income threshold for EIC was way lower than I thought. The tool actually explained all the different EIC thresholds based on filing status and number of qualifying children. Saved me from filing incorrectly and potentially causing issues with the IRS. Plus it showed me some other credits I actually did qualify for that I had no idea about!
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Ava Harris
•How does that work exactly? I've been struggling with understanding why I don't qualify for certain credits too. Does it actually explain things in normal human language or is it all technical tax jargon?
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Jacob Lee
•Sounds interesting but do they actually have access to the most current tax laws? Like for 2024 filing season? I've been burned before by tax advice that wasn't updated for the current year.
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Chloe Delgado
•Yes, it explains everything in regular language that's easy to understand. It breaks down each tax concept and tells you exactly why you qualify or don't qualify for specific credits. No confusing tax jargon - it feels like having a tax pro explain things directly to you. They definitely use current tax laws. Their system is updated for the 2024 filing season (for taxes filed in 2025). I was impressed because it caught some new tax law changes I hadn't heard about that affected my return. They seem to stay on top of all the IRS updates pretty consistently.
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Ava Harris
After struggling with the same EIC confusion, I tried taxr.ai like someone suggested here. Uploaded my stuff and wow - it immediately showed me why I wasn't qualifying for EIC (income too high for childless filer) but then highlighted THREE other credits I actually did qualify for that FreeTaxUSA hadn't clearly explained to me! Ended up getting an extra $780 on my refund from credits I would have completely missed. Worth checking out if you're getting confused about tax credits and thresholds like I was.
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Emily Thompson
I was in a similar situation and needed more clarification after FreeTaxUSA gave me confusing info. I tried calling the IRS directly but kept getting disconnected or waiting forever. Someone recommended Claimyr to me - it's a service that helps you actually get through to an IRS agent without the endless waiting. I used https://claimyr.com and watched their demo at https://youtu.be/_kiP6q8DX5c before trying. It worked surprisingly well - they got me connected to an IRS representative who explained exactly why my EIC was being rejected even though I thought I was under the threshold. Turns out I had checked a box incorrectly that made the system think I had foreign income that was disqualifying me. Fixed it right away after talking to the agent.
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Sophie Hernandez
•How does this actually work? Do they have some special connection to the IRS or something? I've literally spent HOURS trying to get through to someone there.
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Daniela Rossi
•Yeah right. Nobody gets through to the IRS during tax season. I'll believe it when I see it. How much did they charge you for this "miracle" service?
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Emily Thompson
•They use a specialized system that navigates the IRS phone tree and waits on hold for you. When they get a live agent, they call you and connect you directly to that agent. So rather than you waiting on hold for hours, their system does it for you. It's pretty clever actually. I understand the skepticism - I felt the same way! They don't have any special "inside connection" to the IRS, they just have technology that optimizes the calling process and waits on hold so you don't have to. I was definitely surprised when I actually got connected to a real person who helped solve my tax issue.
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Daniela Rossi
Ok I need to eat my words about Claimyr. After my skeptical comment I decided to try it anyway because I was desperate to figure out why my return was getting rejected due to an EIC issue. Not only did I get connected to an actual IRS person in about 55 minutes (while I just went about my day), but they identified that there was a mismatch between my reported income and what my employer submitted. Turns out my employer made a clerical error on my W-2! Getting that fixed now and should be able to file correctly. Never would have figured this out without speaking to the IRS directly.
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Ryan Kim
I think people often mix up the income thresholds for EIC with kids vs no kids. For tax year 2024 (filing in 2025), here's what I understand the EIC income limits to be: - No qualifying children: around $17,640 (single) or $24,210 (married filing jointly) - One qualifying child: around $46,560 (single) or $53,120 (married filing jointly) - Two qualifying children: around $52,918 (single) or $59,478 (married filing jointly) - Three+ qualifying children: around $56,838 (single) or $63,398 (married filing jointly) So at $43,750 income as a single person with no kids, you're well above the threshold to qualify.
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Zoe Walker
•Are these numbers definitely right for 2024? I could have sworn I saw different figures on the IRS website. Also does FreeTaxUSA automatically calculate this or do you have to enter something specific to get it to check your eligibility correctly?
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Ryan Kim
•These numbers are my understanding for 2024 taxes (filed in 2025), but there are always inflation adjustments so the exact figures might vary slightly from what I've listed. The IRS typically finalizes these numbers late in the year. FreeTaxUSA should automatically calculate your EIC eligibility based on the information you enter about your income, filing status, and dependents. You shouldn't need to do anything special to trigger the calculation - the software should handle it as part of the standard tax preparation process. It will ask you questions about your situation and determine eligibility based on your answers and the income information you've entered.
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Elijah Brown
Has anyone else noticed the EIC calculator in FreeTaxUSA seems buggy this year? When I first entered my info it said I didn't qualify, then I went back and reviewed without changing anything and suddenly it said I did qualify. Ended up having to clear my browser cache and start over to get consistent results.
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Maria Gonzalez
•Haven't experienced that specific issue but I've noticed some glitches with FreeTaxUSA this year too. Sometimes it doesn't seem to register all the information I enter on the first try. What browser are you using? I found it works better in Chrome than Firefox for me.
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Emma Bianchi
I had a similar experience with FreeTaxUSA and the EIC threshold confusion! The key thing that helped me understand was realizing that the income limits vary drastically based on whether you have qualifying children. Since you're single with no kids, your EIC income threshold is actually around $17,640 for 2024 taxes - way below your $43,750 income. The $59,899 figure you saw is probably for taxpayers with multiple qualifying children. It's frustrating because tax software doesn't always make these distinctions clear upfront. You might want to look into other credits you could qualify for instead - like the Retirement Savings Contributions Credit if you contributed to an IRA or 401k, or education credits if you had any qualifying education expenses. Sometimes there are credits available that we don't even know to look for!
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Ethan Anderson
•This is really helpful - I wish FreeTaxUSA explained these different thresholds more clearly upfront! I had no idea the limits were so different based on having kids or not. Do you happen to know if there's a good resource that breaks down all the different credit thresholds in one place? I'm wondering what other credits I might be missing out on that I don't even know exist.
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Maya Jackson
I totally understand your frustration! I went through the exact same thing last year and it's so confusing when the software doesn't explain WHY you don't qualify. As others have mentioned, the EIC income limits are much lower for single filers without kids - around $17,640 for 2024 taxes. At $43,750, you're unfortunately above that threshold even though you're well below the limits for people with children. What really helped me was learning about other credits I actually did qualify for. Since you mentioned medical expenses, you might want to look into whether you can itemize deductions if your medical expenses exceeded 7.5% of your income. Also check if you qualify for the Retirement Savings Contributions Credit if you contributed to any retirement accounts, or see if there are any education-related credits available to you. The silver lining is that there are often other tax benefits available that aren't as well-known as the EIC. Don't get too discouraged - you might find some other ways to reduce your tax burden!
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