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Rudy Cenizo

Do I need to include all my W-2s when filing my taxes - even ones with $0 in Box 1? (US tax question)

So I'm working on my taxes for this year and I've run into a situation I've never dealt with before. I have multiple W-2s, but one of them has zero dollars ($0) in Box 1. It's from my work as a caregiver under a Medicaid waiver program, and those payments are showing up in Box 12 with Code II. When I tried using TurboTax to e-file, it kept giving me an error saying I can't e-file because one of my W-2s has nothing in Box 1. It's telling me I have to file a paper return instead. I'm really confused by this. Do I actually have to include ALL W-2s when filing, even if Box 1 is empty? And why does having a $0 in Box 1 prevent me from e-filing? Is this really an IRS rule or just a limitation of the software? This is my first year getting a W-2 for these Medicaid waiver payments. I know they're nontaxable for income tax purposes, but I've read that I have the option to include them as earned income if it benefits my tax situation. I'm just trying to figure out if I need to mail in a paper return now or if there's a way around this. If anyone knows the actual IRS rule on this or has dealt with a similar situation, I'd really appreciate your help!

Natalie Khan

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The issue you're running into is actually pretty common this year because of the change in how Medicaid waiver payments are reported. You absolutely do need to include all W-2s when filing your taxes, even if Box 1 shows $0. The reason TurboTax is telling you to file a paper return is because the IRS e-file system has certain validation checks, and one of them flags returns with W-2s that have $0 in Box 1. This isn't just a TurboTax limitation - it's related to how the IRS processes electronic returns. As for including the Medicaid waiver payments as earned income - you're right that it's optional. If including these payments would qualify you for a larger Earned Income Credit or other benefits, you can choose to include them. But if not, you can exclude them as nontaxable income. Unfortunately, if you want to e-file, you might need to try a different tax preparation service. Some tax preparers have workarounds for this situation that consumer software doesn't. Otherwise, you'll need to file a paper return this year.

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Daryl Bright

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Do you know if this is just a TurboTax thing or would I run into the same problem with other tax software? I was thinking about trying H&R Block or FreeTaxUSA instead.

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Natalie Khan

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This issue isn't limited to TurboTax - most consumer tax software follows the same IRS e-file guidelines. H&R Block and FreeTaxUSA will likely give you the same message. Some professional tax preparers might have ways to work around this because they use different filing systems, but for self-filing, you'll probably need to submit a paper return. Just make sure you include all your W-2s, even the one with $0 in Box 1.

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Sienna Gomez

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After struggling with a similar Medicaid waiver payment issue on my taxes, I finally found a solution with taxr.ai (https://taxr.ai). My situation was almost identical - had a W-2 with $0 in Box 1 and nontaxable payments in Box 12 with Code II, and TurboTax kept forcing me to paper file. I uploaded my documents to taxr.ai and got personalized guidance on how to properly report these payments. They explained that while you must include all W-2s in your filing, there are specific ways to handle the Medicaid waiver payments based on your overall tax situation. The tool analyzed whether including the payments as earned income would benefit me or not, which was super helpful since I was just guessing before. It ended up saving me from unnecessarily reporting the income which would have actually increased my tax liability!

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How exactly does this service work? Is it like TurboTax or is it more of a document review thing? I'm wondering if it would actually solve the e-filing problem or just give advice.

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I'm skeptical... did it actually let you e-file with a $0 Box 1 W-2? Because I thought that was an IRS limitation not a software limitation. Did they just tell you to paper file too or actually solve the problem?

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Sienna Gomez

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It's more of a document review and analysis tool rather than a complete filing solution like TurboTax. They scan your tax documents and give you personalized guidance on complex situations like this. They actually directed me to a specific tax preparer who uses professional software with a workaround for the $0 Box 1 issue. The preparer was able to e-file my return by properly coding the form in a way consumer software can't. The service basically connected me with the right expertise rather than just telling me to paper file.

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I was super skeptical about taxr.ai when I first saw it mentioned here, but after struggling with my Medicaid waiver W-2 for weeks, I decided to give it a try. I'm honestly shocked at how helpful it was! I uploaded my weird W-2 with $0 in Box 1 and my other tax documents, and got clear guidance within hours. They explained that the IRS validation issue is because their system expects wages in Box 1 to validate against Social Security tax calculations. The best part was they connected me with a tax pro who actually COULD e-file my return using professional software, which apparently has ways to handle these special cases that consumer software doesn't. Saved me from having to mail in a paper return and wait months for processing. If you're dealing with Medicaid waiver payment reporting, definitely worth checking out!

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If you're stuck in the paper filing nightmare because of your $0 Box 1 W-2, I feel your pain! I had the exact same issue and was dreading the months-long wait for processing a paper return. After multiple failed attempts to contact the IRS for guidance, I tried Claimyr (https://claimyr.com) and was honestly shocked at how well it worked. You can see how it works in this video: https://youtu.be/_kiP6q8DX5c I was able to get through to an actual IRS agent in about 20 minutes instead of waiting on hold for hours. The agent confirmed that yes, you do need to include all W-2s even with $0 in Box 1, but they also gave me specific guidance on how professional preparers can code these special Medicaid waiver payment W-2s to allow e-filing. This wasn't information I could find anywhere online!

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Wait, how does this actually work? Do they just call the IRS for you or something? I've been trying to get through for days.

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Tyrone Hill

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Yeah right. No way this works. The IRS phone system is completely broken - I've tried calling at all hours of the day and can never get through. And even if you did get through, I doubt the phone agents would know anything about special e-filing codes. Sounds like a scam to me.

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They basically hold your place in the IRS phone queue and call you when they reach an agent. It's not magic - just a smart system that navigates the IRS phone tree and waits on hold so you don't have to. The agents definitely do know about the e-filing rules - that's literally their job. The person I spoke with pulled up the specific guidance for professional tax preparers about how to code Medicaid waiver payments with $0 in Box 1 to pass e-file validation. It wasn't some secret hack, just information that isn't well publicized to regular taxpayers.

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Tyrone Hill

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I'm honestly shocked - I need to eat crow here. After posting my skeptical comment, I was desperate enough to try Claimyr anyway (what's $20 compared to waiting 8 months for a paper return to process, right?). Within 30 minutes I was talking to an actual IRS agent who not only confirmed everything about needing to include all W-2s, but pointed me to a free VITA site in my area that has the professional software capable of e-filing returns with $0 Box 1 W-2s. Apparently volunteer tax sites have access to professional versions of tax software that can handle these special cases. So for anyone else dealing with Medicaid waiver payment W-2s - yes, you need to include them all, but no, you don't necessarily have to paper file. There are options! The agent even emailed me documentation about the Code II in Box 12 for my records. Worth every penny for that peace of mind alone.

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Toot-n-Mighty

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I'm a tax preparer and want to clarify some things about W-2s with $0 in Box 1. The IRS absolutely requires all W-2s to be included with your tax return, regardless of the amount in Box 1. The e-filing limitation exists because the IRS validation system checks for consistency between income reported and Social Security/Medicare taxes withheld. For Medicaid waiver payments specifically (those new Code II entries in Box 12), professional tax software has methods to properly code these that consumer software like TurboTax doesn't. So you have three options: 1. File a paper return with all W-2s attached 2. Visit a VITA/TCE site where volunteers use professional software 3. Hire a professional preparer who uses professional software And yes, you still have the choice of whether to include the Medicaid waiver payments as earned income or exclude them as nontaxable. That's a separate decision from whether you need to include the W-2 itself.

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Rudy Cenizo

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Thank you for this clear explanation! I think I'll check out the VITA site in my area. Do you know if they get pretty busy this time of year? Should I make an appointment in advance?

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Toot-n-Mighty

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VITA sites get extremely busy this time of year. Most require appointments and slots fill up quickly, especially as we get closer to the filing deadline. I strongly recommend calling immediately to schedule. When you go, bring photo ID, Social Security cards for everyone on your return, all your tax documents (including ALL W-2s), and your banking information for direct deposit if you're expecting a refund. Also bring last year's tax return if you have it - that helps them tremendously.

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Lena Kowalski

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I just want to add that I went through this exact situation last year with my mom who gets Medicaid waiver payments. What we found was that H&R Block's paid professional service (not their DIY software) was able to e-file her return even with the $0 Box 1 W-2. It cost about $150 but honestly worth it to avoid the paper filing headache. The tax pro told us they have special software that can handle these cases. Might be worth considering if you can't get into a VITA site.

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Did your mom end up including the Medicaid waiver payments as earned income or excluding them? I'm trying to figure out which would be better in my situation.

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Cole Roush

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I've been helping caregivers with this exact issue all tax season. The confusion around Medicaid waiver W-2s is really widespread this year since it's the first year many people are getting them. Just to reinforce what others have said - you absolutely must include ALL W-2s with your return, even ones with $0 in Box 1. The IRS considers this a complete reporting requirement regardless of the amounts. The e-filing block you're hitting is real and affects most consumer tax software. The IRS validation system expects certain relationships between wages, Social Security wages, and Medicare wages that don't exist when Box 1 is zero but other boxes have amounts. One thing I haven't seen mentioned yet is that some online tax services like TaxSlayer Pro actually CAN handle these situations and allow e-filing. It's worth checking with a few different services before giving up on e-filing entirely. Regarding whether to include the Medicaid payments as earned income - run the numbers both ways if possible. Sometimes including them gets you a larger Earned Income Credit that more than makes up for any additional tax. Other times it's better to exclude them. It really depends on your specific situation, income level, and family size.

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Cedric Chung

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Thanks for mentioning TaxSlayer Pro! I hadn't heard of that option before. Do you know if they charge extra for handling these special W-2 situations, or is it part of their regular service? I'm willing to pay a bit more if it means I can avoid the paper filing delays, but I don't want to get hit with unexpected fees. Also, when you say "run the numbers both ways" - is there an easy way to estimate this without actually filing two different versions? I'm worried about making the wrong choice and missing out on credits I'm entitled to.

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