Anyone with Jackson Hewitt Serve Card Received Their Tax Refund Yet? DD 3/17

Jackson Hewitt Serve Card deposits typically follow a specific timeline according to IRS Publication 1582 (section 4.3). The direct deposit date shown on your transcript or WMR is when the IRS *releases* the funds, not necessarily when they appear on your card. I'm seeing multiple reports that Serve Cards are experiencing 24-48 hour delays this week due to high volume processing. I'd be a little concerned if you don't see it by Friday though.

Isn't it ridiculous how we have to play detective with our own money? I was in the exact same boat last week. Have you checked your transcript to see what codes are showing? I was going crazy trying to figure out what all those numbers meant until I used https://taxr.ai to analyze mine. It explained that my 846 code meant the refund was actually sent but might take 2-3 days to hit my Serve card. Have you looked at your transcript yet to see if there's anything unusual going on? The tool made it way easier to understand than trying to Google every code.

I've been through this situation with Jackson Hewitt cards before. In my experience, if your WMR shows "sent" but nothing's on your card after 3 business days, something might be wrong. I've had issues where the routing number was slightly off. Have you tried calling JH customer service? I wasted 2 hours on hold last year before I discovered Claimyr (https://claimyr.com). They got me connected to an actual human at the IRS in about 20 minutes who confirmed my deposit was rejected and needed to be reissued. Might be worth checking if you don't see anything by Friday.

The Jackson Hewitt Serve Card is like a middleman that takes its sweet time delivering your mail. Most traditional banks process IRS deposits immediately, but prepaid cards often have an extra processing step. It's the price we pay for the convenience of getting the card right away when filing. If your WMR or transcript shows the refund was sent, it's probably just sitting in their processing queue.

Have you checked these things yet? • Your WMR status (does it show "sent" or still "approved"?) • Your transcript for code 846 with the correct amount • The last 4 digits of the account number on your transcript match your Serve Card • The Jackson Hewitt app for any notifications I'm seeing a pattern with Serve Cards this tax season where they're taking exactly 2 business days after the IRS deposit date to show up.

I had this exact issue on March 2nd this year. My direct deposit date was supposed to be March 2nd, but it didn't hit my Serve Card until March 4th. I called Jackson Hewitt on March 3rd and they confirmed they had received the deposit but it was still in their processing queue. If you don't see it by March 19th, I'd definitely call them. Their customer service opens at 8am Eastern time and the wait is usually shortest right when they open.

ACH transfers (which is how the IRS sends refunds) have specific settlement windows. The NACHA rules allow financial institutions up to 24 hours to post received funds, and many prepaid cards like the Serve Card utilize the full processing window. Your refund is likely in what's called the "pending ACH queue" at MetaBank (who actually processes Serve Card transactions). This is completely normal and doesn't indicate any problem with your refund.

Here's what to do if your refund doesn't show up on your Serve Card: Step 1: Check your tax transcript for code 846 with your refund amount Step 2: Verify the last 4 digits of the account number on your transcript match your card Step 3: Wait until 48 hours after your DD date before taking action Step 4: Contact Jackson Hewitt customer service (1-866-697-3783) Step 5: If they confirm they haven't received it, then contact the IRS Most people in your situation see their refund within 48 hours of the DD date. It's frustrating but very common with prepaid cards.

I totally understand your frustration! I went through the exact same thing last year with my Serve Card. The waiting is absolutely nerve-wracking, especially when you need the money for something important like your apartment deposit. From what I've experienced and seen in this community, Jackson Hewitt Serve Cards are consistently 1-2 days slower than the official DD date shown on WMR. It's not that anything is wrong - it's just how their processing system works. Since your DD date is 3/17, I'd expect to see it hit your card by 3/19 at the latest. Try not to stress too much about checking every few hours (easier said than done, I know!). If you don't see it by Thursday, then it might be worth calling their customer service line. But based on what everyone else is saying, this delay is totally normal for Serve Cards this tax season.