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2023 Tax Refund Stuck in "Action Required" Status 9 Weeks After In-Person ID Verification - No Notice Received Yet

Filed my 2023 tax return (filing as Head of Household) but still haven't received my refund. Had to verify ID in person on Dec 13th. The lady at the office said to wait 12 weeks because their site was down and they were prepping for 2024. I'm seeing people here saying it should only take 9 weeks - well, it's been 9 weeks now and still nothing. When I check Where's My Refund on the IRS website, it shows "Action Required" with the following message: "We received your tax return and are reviewing it. If we need additional information, we'll mail a notice with further instructions. If you've already received a notice, please follow the instructions. If we determine no additional information is needed, we'll continue to process your refund." Here's exactly what I'm seeing on the IRS website: Tax year 2023 ! Action Required Please read the following information related to your tax situation. You may need to provide additional information to receive your full refund. We received your tax return and are reviewing it. If we need additional information, we'll mail a notice with further instructions. If you've already received a notice, please follow the instructions. If we determine no additional information is needed, we'll continue to process your refund. Your personal tax information Tax Year: 2023 Filing Status: Head of household I haven't received any letter or notice in the mail yet explaining what "Action Required" actually means. I'm getting really frustrated because the WMR tool just keeps showing this same message and I don't know what action they actually need from me. The website doesn't provide any specific details about what information they're missing or what I need to do next. Is there anything else I can do besides wait? Should I call the IRS directly? Has anyone else experienced this "Action Required" status that never changes after ID verification?

Been dealing with this exact same situation! Filed my 2023 return in April and got the "Action Required" status after ID verification in November. What finally worked for me was getting my account transcript from the IRS website - it showed specific transaction codes that explained what they were actually reviewing (in my case it was income verification from a W-2 mismatch). The key thing to understand is that "Action Required" doesn't always mean YOU need to do something right away. Sometimes it just means they're waiting for their internal systems to complete cross-referencing your info with third-party sources like employers or banks. I'd recommend ordering your 2023 Account Transcript online if you can access your IRS account - look for any 400+ codes which indicate what type of review they're doing. If you see codes like 424 (income verification) or 430 (dependent verification), that gives you a clearer picture than the vague WMR message. After 10 weeks I finally called and they told me the review was actually complete but hadn't updated in their system yet. Got my refund 2 weeks later. Hang in there - I know it's super stressful but most of these do resolve eventually! šŸ’Ŗ

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This is super helpful! I never thought to check the account transcript for those specific codes. Just logged into my IRS account and found a 424 code from last month - so it looks like they're doing income verification just like your situation. At least now I know what's actually happening instead of just staring at that vague "Action Required" message. Thanks for breaking down what those codes mean! Definitely gives me more peace of mind knowing there's actual progress happening behind the scenes even if WMR doesn't show it šŸ™

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Aisha Patel

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Just went through this exact same nightmare! Filed my 2023 return in February and got stuck in "Action Required" limbo for 11 weeks after ID verification. What finally broke things loose for me was calling the main IRS line (1-800-829-1040) and asking to speak with someone about my refund status - not just the automated system. The rep was able to see that my return was actually cleared for processing but there was a system glitch preventing the refund from being issued. She manually pushed it through and I got my direct deposit 5 days later. Sometimes these "Action Required" cases just get stuck in the system and need a human to actually look at the account. Pro tip: Call first thing Monday morning around 7am when they open - way shorter wait times than later in the week. Have your SSN, filing status, and exact refund amount ready. Don't give up! The system is definitely broken but there are real people who can help unstick these cases. Fingers crossed you get some movement soon! šŸ¤ž

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This gives me so much hope! I've been avoiding calling because everyone says the wait times are brutal, but if calling early Monday morning actually works that's a game changer. Question - when you talked to the rep, did you have to go through multiple transfers or were you able to get someone helpful right away? Also, did they give you any kind of reference number or confirmation that they manually pushed it through? I want to make sure I'm prepared when I call so I don't waste the opportunity if I actually get through to someone! šŸ™

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Vera Visnjic

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I've been managing rental properties for about 8 years and have dealt with several major utility line repairs. Your water main situation definitely sounds like a repair expense to me based on the details you've provided. The key thing the IRS looks at is whether you're restoring the property to its previous operating condition or actually improving it beyond that. Since your water line failed and left tenants without adequate water pressure, you were essentially forced to restore basic functionality - that's textbook repair territory. I had a similar situation three years ago where a main sewer line collapsed under my property's driveway. Cost was about $10K with the excavation work. My CPA confirmed it was a repair since we were just getting the system back to working order, not upgrading capacity or materials beyond what was there before. The expensive drilling method doesn't change the nature of the work - sometimes repairs require costly techniques due to location or access issues. What matters is the underlying purpose: fixing something that broke so your property can function normally again. One tip: make sure your records clearly document that this was emergency repair work to restore water service, not a planned upgrade or improvement project. That distinction can be important if you ever face questions about the classification.

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This is really reassuring to hear from someone with 8 years of experience! Your sewer line example is particularly helpful since it sounds almost identical to my situation - major underground utility failure requiring expensive excavation work to restore basic functionality. I really appreciate your point about the drilling method not changing the nature of the work. I was getting hung up on whether the directional drilling somehow made this "fancier" than a typical repair, but you're absolutely right that it's just the method required due to location constraints. Your tip about documenting this as emergency repair work is spot on too. The tenants literally had no usable water pressure, so this definitely wasn't some planned upgrade project - it was urgent restoration work to make the property habitable again. I'll make sure my records emphasize that emergency/restoration aspect. Thanks for sharing your real-world experience with a similar situation. It gives me much more confidence in treating this as a repair expense rather than capitalizing it!

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Fidel Carson

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I've been dealing with rental property tax issues for several years now, and your water main situation is a classic example of why the repair vs. improvement distinction can be so tricky for property owners. Based on everything you've described, this should definitely qualify as a repair expense that you can deduct fully this year. The critical factors are: 1) You're restoring the property to its previous functional state, 2) The work was necessary to provide basic water service to tenants, and 3) You're not enhancing the property beyond its original capabilities. The $12K cost and directional drilling method are red herrings - the IRS focuses on the purpose and result of the work, not the complexity or expense required. Since your water line failed and left tenants without adequate water pressure, this was clearly emergency restoration work rather than a planned improvement. I'd recommend documenting this carefully as "emergency repair to restore water service" rather than just "water line work." Keep any photos of the failed line, the contractor's assessment of why replacement was necessary, and evidence that tenants had no water pressure. This creates a solid paper trail showing it was necessary restoration work. Given the substantial tax difference between immediate expensing versus depreciating over 27.5 years, it's definitely worth getting this classification right. Your situation fits squarely in repair territory based on established IRS guidelines.

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Rami Samuels

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ppl saying payroll will go back to normal after big check - mostly true but not always!! my company's payroll system did a weird rolling average of my last 3 checks and when i got a huge comission check ($42k) it messed up my withholding for like 2 months after. had to go to HR to fix it. might wanna check with ur payroll dept about how THEIR specific system handles it. not all payroll software works exactly the same way!!

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Haley Bennett

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This is good advice. Some payroll systems do use look-back periods or averaging, especially for variable compensation like commissions or bonuses. Worth checking with your specific HR/payroll team.

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Caden Nguyen

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Great point about checking with your specific payroll system! I work in payroll administration and can confirm that different systems handle large paychecks differently. Most modern systems like ADP and Paychex do calculate each check independently using the annualization method, but some older systems or custom payroll software might use averaging or other methods. Also worth noting - if your company processes this as "supplemental wages" (which they might since it's bonus-related), they could use the flat 22% federal withholding rate instead of the regular payroll withholding calculation. This might actually result in LESS withholding than the annualized method would produce on a $65k check. I'd definitely recommend asking your payroll team two questions: 1) How will this large payment be classified (regular wages vs supplemental wages)? and 2) What withholding method will they use? This will help you plan your cash flow much better than guessing.

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This is super helpful info! I hadn't even considered that it might be treated as supplemental wages. Given that the original poster mentioned their company has a "strange bonus structure" but it's running through as a regular paycheck, it sounds like it could go either way. @Evelyn Rivera - you might want to ask your payroll team specifically about the supplemental wage classification. If they do treat it as supplemental wages with the flat 22% rate, that could actually work in your favor compared to the annualized method on such a large check. The difference could be significant on $65k. Also wondering - does the supplemental wage rate apply to the entire check, or just the bonus portion if it s'mixed with regular salary?

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Great question about medical mileage! I've been dealing with this exact situation for the past couple years with my chronic condition. A few additional tips that might help: 1. **Round trips count** - Don't forget to track your mileage back home from appointments. I initially only tracked one-way trips and was missing half my deductible miles. 2. **Multiple stops strategy** - If you have multiple medical appointments or need to pick up prescriptions on the same day, you can claim the entire trip as medical mileage as long as the primary purpose is medical care. 3. **Keep backup documentation** - Beyond your mileage log, I also keep appointment confirmation emails/texts and prescription receipts. This helps establish the medical purpose if ever questioned. 4. **Consider bundling trips** - If possible, try to schedule multiple appointments on the same day to maximize your mileage efficiency while still being able to claim the full round trip. With 1,200 miles at the current rate, you're looking at around $264 in deductible expenses just from mileage (assuming 22 cents per mile for 2024). Combined with your other medical expenses, you might be closer to that 7.5% threshold than you think!

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Dylan Cooper

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This is super helpful info! I had no idea about the round trip thing - I've been tracking my mileage to appointments but not back home. That's probably doubled what I can claim! Quick question about the multiple stops strategy - if I go to my doctor appointment and then stop at the grocery store on the way home, can I still claim the full round trip? Or does that personal errand disqualify part of it? Also, do you happen to know if mileage for picking up medical equipment (like a CPAP machine or wheelchair) counts the same as regular appointment mileage?

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Donna Cline

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Great questions! For the multiple stops issue, the IRS looks at the "primary purpose" of your trip. If your main reason for going out was the medical appointment and you just happened to stop at the grocery store on the way home, you can still claim the full round trip. However, if you made a significant detour for personal errands or the personal stop was equally important as the medical visit, you'd need to calculate only the portion that was directly medical-related. Yes, picking up medical equipment absolutely counts as medical mileage! CPAP machines, wheelchairs, hospital beds, compression stockings - any trip primarily for obtaining medical equipment or supplies gets the same mileage rate. I've claimed trips to medical supply stores, pharmacies for specialized equipment, and even to return or exchange faulty medical devices. Just make sure to document what you picked up and keep receipts showing it was medical in nature. The key is always documenting the medical purpose of your trip in your mileage log. I write something like "Dr. Smith appt + CVS prescription pickup" or "Medical supply store - CPAP supplies" so it's clear why I was traveling.

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One thing I haven't seen mentioned yet is that you can also deduct medical mileage for accompanying a dependent or spouse to their medical appointments. This was a game-changer for me when I was driving my elderly parent to multiple specialist visits each week. The rules are the same - you use the standard mileage rate and it all counts toward your total medical expenses subject to the 7.5% AGI threshold. You just need to document in your log that the trip was for someone else's medical care (like "Mom's cardiologist appt"). Also, if you're caring for someone with a chronic condition and need to attend medical education classes or caregiver training sessions recommended by their doctor, those miles count too! I was able to claim mileage for diabetes management classes and physical therapy training sessions that helped me better care for my spouse. Just make sure the person you're accompanying qualifies as your dependent for tax purposes, or is your spouse. The documentation requirements are the same - contemporaneous mileage logs with dates, destinations, and medical purpose clearly noted.

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This is such valuable information! I had no idea you could claim mileage for accompanying family members to their appointments. My husband has been going to weekly dialysis treatments and I drive him every time since he can't drive afterward. That's probably 150+ miles per month I never thought to track. Quick question - do I need any special documentation proving I'm his caregiver or that he needed me to drive him? Or is the mileage log with "Husband's dialysis treatment" sufficient? Also, does this apply to emergency room visits too, or just scheduled appointments? Thanks for sharing this - it could make a real difference in whether we hit that 7.5% threshold this year!

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Amara Adebayo

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Has anyone else noticed that the state withholding calculators online are basically useless for figuring this out? I tried using my state's official calculator and it gave me a completely different number than what's showing on my paystub.

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Omg YES! Minnesota's calculator gave me a number that was off by like $30 per check. Apparently they don't account for the timing of paychecks throughout the year or something weird like that.

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This is actually a really common issue! State tax withholding calculations are much more complex than federal because each state has different rules about how they handle year-to-date calculations and tax brackets. Minnesota specifically recalculates your projected annual income with each paycheck, which can cause these fluctuations. A few things that commonly cause this: - Your YTD earnings crossing into different tax brackets mid-year - Payroll systems that use different calculation methods for state vs federal - Small changes in pre-tax deductions (health insurance, 401k) that affect taxable income differently for state purposes - Minnesota's specific withholding tables being applied with slight timing differences The good news is this usually evens out by year-end, but if you're seeing really dramatic swings (more than 10-15% of your normal withholding), it might be worth having a conversation with your payroll department to make sure there isn't a system error.

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Zara Malik

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This is super helpful! I'm new to understanding how payroll taxes work and this breakdown really clarifies why my state withholding has been all over the place. I noticed you mentioned that dramatic swings of more than 10-15% might indicate a system error - mine has been varying by about 20-25% between paychecks even when my gross pay is nearly identical. Should I be concerned about this level of variation, or could there be other factors I'm not considering? I want to make sure I approach HR with the right information if there's actually a problem.

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