I called exactly 17 times over 3 days trying to reach someone about my mom's rejected refund last month. Complete waste of 8 hours and 42 minutes of my life! Finally figured out a workaround - called the tax form ordering line at 800-829-3676 at precisely 7:01am, waited 4 minutes, then asked to be transferred to accounts management. Got through in exactly 12 minutes total. The person I spoke with explained the rejection was due to an identity verification issue from a previous address change. Took 22 minutes to resolve once I reached someone. My mom's refund was deposited 9 days later.

Have you considered what specific type of rejection occurred? E-file rejections (where the return wasn't accepted) are handled differently than refund rejections (where the return was accepted but the refund was later denied). For e-file rejections, you often don't need to call at all - the tax software should provide the specific error code and resolution steps. For refund rejections, the Practitioner Priority Service at 866-860-4259 can sometimes be accessed if you can convince them you're calling on behalf of a client. Not technically allowed for non-tax professionals, but when the system is broken, sometimes you need creative solutions, wouldn't you agree?

For anyone experiencing blank transcripts, here's what typically works best: 1) First check your Return Transcript AND Account Transcript (they show different information) 2) Verify your e-file was actually accepted (not just submitted) 3) Wait at least 21 days before calling 4) When you call, specifically ask them to check for internal codes that might not be visible to you 5) Request they verify if your return is in ERS (Error Resolution System) The system often resolves itself, but a call can definitely trigger movement in some cases.

I had the exact same situation happen on February 3rd this year. My transcript was blank until March 15th, then suddenly updated with a direct deposit date of March 20th. The interesting thing is that I also called on March 12th, and three days later everything updated. Seems like there might be a connection between calling and sudden transcript updates. I was so relieved when it finally processed!

Be careful with the Refund Delivery screen in TurboTax! While it's mostly straightforward, there are some things to watch out for: According to the IRS website (https://www.irs.gov/refunds/direct-deposit-limits), they limit direct deposits to three different accounts per return. Also, make absolutely sure your account numbers are correct - even one wrong digit means your refund could go to someone else's account or be rejected entirely. The IRS doesn't have an easy process to recover funds sent to the wrong account. According to their guidance at https://www.irs.gov/faqs/irs-procedures/refund-inquiries/refund-inquiries-18, you'll need to work with your bank if this happens, and recovery isn't guaranteed. Double-check everything before proceeding to the next screen!

I believe... if I'm not mistaken... that you might also want to check if TurboTax is offering to take their fee out of your refund? Sometimes they present that option on the refund delivery screen too. Just something to be aware of, as they usually charge an additional fee for that service. I'm not 100% certain if that's still the case this year, but it might be worth looking out for.

Tbh, the 9wk timeline is worst-case scenario. IRS reps always quote max times to CYA. If ur docs were all good at verification, you'll prob see movement in 7-10 days. Check ur transcript daily (usually updates Wed/Thurs overnight). Look for TC 570 (hold) being replaced by TC 571 (hold released) and then 846 (refund issued). DDD will be about 5-7 days after the 846 code appears. Don't stress the full 9wks - almost nobody waits that long post-verification.

I had to verify my identity exactly 47 days ago on March 21st, 2024. They also told me 9 weeks, but my transcript didn't update for 32 days. Then suddenly I got code 846 with a direct deposit date 5 days later. The entire verification process took exactly 37 days from appointment to money in my account. I checked my transcript exactly 3 times per day during this period. Be careful about making any financial commitments based on the expected refund date - I nearly missed my rent payment waiting.

I verified in person on February 28th and had my refund direct deposited on March 18th - exactly 19 days later! According to IRM 21.5.6.4.35.3, the normal processing time after identity verification is 9 weeks, but the IRS has been moving much faster on these cases in 2024. Don't wait until the last minute to make financial decisions based on this timeline though - the IRS is notoriously unpredictable.

I had to verify in February. My transcript updated exactly 3 weeks later. It was like watching paint dry compared to my previous returns that processed in 8-10 days. Much better than the 9 weeks they quoted me though. If you compare this to the 2021 tax season when some people waited 6+ months after verification, we're in much better shape now.