I'm so sorry you're going through this - the exact same thing happened to me with PayUSAtax earlier this year and it was one of the most stressful financial situations I've ever dealt with. The feeling of watching your payment just vanish into thin air while you're stuck on hold for hours is absolutely maddening. Based on my experience and what I'm reading in these comments, here's what I'd do immediately if I were in your shoes: Don't wait another day to escalate this. File complaints with both the CFPB and your state attorney general today - not tomorrow, today. These regulatory complaints seem to be the only thing that gets PayUSAtax's attention based on multiple people's experiences here. Also, call the IRS at exactly 7:00 AM tomorrow morning when their lines open. Ask them to put in writing (email or mail) that they have no record of your payment. This documentation will be crucial for both your bank dispute and the regulatory complaints. The IRS agents are actually pretty helpful once you get through to a human - they understand these third-party processor issues happen. I ended up having to dispute the charges with my credit card company, and having that IRS documentation showing they never received my payment made the dispute straightforward. Don't feel bad about taking that step - PayUSAtax took your money and failed to deliver the service they promised. Most importantly, you did the right thing making that backup payment to protect yourself from penalties. The IRS can sort out the overpayment once this mess gets resolved. Hang in there - this can be fixed, but you need to put pressure on PayUSAtax through official channels rather than just waiting on hold.

I'm really sorry you're dealing with this - PayUSAtax issues seem to be way more common than they should be based on all these responses. Reading through everyone's experiences here, it's clear you need to take immediate action on multiple fronts rather than just waiting for their customer service to respond. Here's what I'd do right now: 1) File CFPB and state attorney general complaints today - multiple people have confirmed these get faster responses than phone calls. 2) Call your bank to start a dispute since PayUSAtax took your money but failed to transmit it to the IRS as promised. 3) Call the IRS at 7 AM tomorrow to get written confirmation they have no record of your payment. The most important thing I'm seeing from these success stories is documentation. Get that IRS confirmation in writing, save all your PayUSAtax confirmations and bank statements, and log every attempt you make to contact PayUSAtax with dates and times. This creates a clear paper trail showing you made good faith efforts to pay your taxes but PayUSAtax failed to deliver their service. You absolutely did the right thing making that backup payment directly to the IRS. Once this gets resolved, they can either refund the overpayment or apply it to next year's taxes. Don't feel guilty about disputing the PayUSAtax charge - they took your money and didn't provide the service they promised. That's a legitimate dispute, not tax avoidance. Based on what others have shared, the regulatory complaints seem to be the key to getting escalated to someone who can actually fix technical issues rather than just apologizing. Stay strong and keep pushing - this can definitely be resolved!

I'm going through the exact same thing and it's driving me absolutely crazy! Filed on March 14th, accepted same day, but my transcript has been blank for over 6 weeks now. The "Where's My Refund" tool just keeps saying "still being processed" - so unhelpful! After reading through all these responses, I'm now convinced the name change after marriage is what's screwing everything up. I had no idea that even after updating with Social Security, there could be months-long delays before their system actually syncs with the IRS. It's honestly insane that something as routine as getting married can completely derail tax processing. Based on everyone's advice here, I'm definitely calling SSA tomorrow morning to verify my name change is properly recorded in their system. The fact that the IRS doesn't just send a simple letter explaining these delays is so frustrating - instead we're left guessing for weeks while that generic "processing" message mocks us. It's somewhat comforting to know this is such a common issue though. Hopefully once the SSA thing gets sorted out, everything will move quickly like others have experienced. Thanks to everyone sharing their stories - this thread has been way more helpful than anything on the actual IRS website! 🤞

I'm dealing with almost the exact same situation! Filed on March 11th, accepted immediately, but my transcript has been completely blank for 6+ weeks now. The "Where's My Refund" tool just shows that generic "still being processed" message with zero helpful details. After reading through everyone's experiences here, the name change after your marriage is almost certainly what's causing the delay. I had no idea that even after updating with SSA, there could be such massive sync issues between their database and the IRS system. It's honestly mind-blowing that something as common as getting married can completely mess up tax processing for months. The "response date" is basically just an internal IRS deadline that they rarely meet anyway - they're so backlogged this year. A blank transcript after 6+ weeks usually means either you're stuck in processing limbo or something triggered additional review, which a name mismatch would definitely do. Definitely call SSA at 1-800-772-1213 first thing tomorrow to verify your name change is properly synced between systems. Also make sure to check both your return transcript AND account transcript since sometimes updates appear in one before the other. I know how stressful this is when you're counting on that refund for unexpected expenses. But based on what everyone's sharing, once the name issue gets resolved, everything typically processes really fast. We just have to survive this bureaucratic nightmare! Hang in there! 🤞

Just wanted to add another perspective here - I'm a CPA who specializes in small business tax compliance, and I see this confusion all the time. The key thing many business owners miss is that your state's rules on surcharges can be very different from federal guidelines. A few important points to consider: 1. **Documentation is crucial** - Whatever method you choose, make sure you can clearly explain your calculation methodology to auditors. Keep records of your state's specific guidance. 2. **Merchant agreement compliance** - Your credit card processor's terms may have specific requirements about how surcharges are calculated and disclosed. Some processors don't allow surcharges on the tax portion at all. 3. **Regular rate updates** - Tax rates change, and if you're hardcoding calculations, make sure you have a system to update them promptly. 4. **Consider the administrative burden** - Sometimes the simplest compliant method is worth more than trying to optimize every penny of processing costs. I'd strongly recommend getting written confirmation from your state tax authority about your specific calculation method before implementing it. The peace of mind is worth the effort, especially if you're processing significant volume.

As someone who's been through this exact headache, I want to emphasize what Emma mentioned about merchant agreement compliance - this is HUGE and often overlooked! I spent weeks figuring out the perfect tax calculation only to discover my payment processor (Square) actually prohibited surcharges on the tax portion entirely. Had to completely restructure my approach. Here's what I learned the hard way: **Before you implement ANY surcharge method:** 1. Read your merchant agreement thoroughly - some processors have specific rules about what can be surcharged 2. Check if your state allows surcharges at all (Connecticut, Massachusetts, and a few others still prohibit them) 3. Verify disclosure requirements - some states require specific wording, font sizes, or placement **My current setup (after trial and error):** - Product price: $100 - Sales tax (8.25%): $8.25 - Subtotal: $108.25 - Processing fee (3% on product only per my processor): $3.00 - Final total: $111.25 Yes, I don't fully recover processing costs on the tax portion, but it keeps me compliant with both state law and my merchant agreement. The small loss is worth avoiding potential fines or account termination. The cash discount approach Malik mentioned is brilliant if you can make it work logistically. Wish I'd known about that option earlier!

Has anyone actually used crypto for contractor payments and gone through an audit? I'm worried about the exchange rate documentation. How do you prove what the USD value was at the exact moment of payment?

As someone who's been dealing with international contractor payments for the past few years, I can confirm that the IRS really doesn't care about your payment method as long as you have proper documentation. I've used everything from traditional wire transfers to crypto to digital payment platforms. The most important things to remember: 1. Always get W-8BEN forms BEFORE making any payments - this protects you from withholding requirements 2. Keep detailed records of every payment including USD value at time of transaction (especially important for crypto) 3. Connect each payment to specific invoices/work deliverables 4. If using crypto, document the exchange rate from a reliable source at the exact time of payment I switched away from wire transfers years ago due to the ridiculous fees. Currently using a mix of Wise for larger payments (great rates, professional documentation) and occasionally crypto for tech contractors who prefer it. Both have worked well during tax season and my accountant has never had issues with the documentation. The key is consistency - whatever method you choose, make sure you're documenting it the same way every time.

Check your state laws too! Some states have additional protections for employee reimbursements. In California, for example, Labor Code Section 2802 requires employers to reimburse employees for all necessary expenses incurred while performing their job duties. Your state might have something similar.

This is a frustrating but unfortunately common issue in the delivery industry. Your employer is definitely making a mistake that's costing everyone money. When mileage reimbursements are handled correctly under an "accountable plan," they should be completely tax-free for both you and your employer. The key requirements for an accountable plan are: 1) the reimbursement must be for legitimate business expenses, 2) employees must substantiate the expenses (like tracking miles), and 3) any excess reimbursements must be returned. Since you're getting paid below the federal mileage rate and presumably tracking your deliveries, this should easily qualify. I'd suggest documenting everything - your actual mileage, the reimbursement rate you're receiving, and how it's being reported on your paystubs. Then approach your employer with IRS Publication 463 which clearly explains how mileage reimbursements should work. Emphasize that fixing this will save THEM money too on payroll taxes. If that doesn't work, you might need to file amended tax returns for previous years to recover overpaid taxes, though that's more complicated. The main thing is getting it fixed going forward so you're not artificially inflating your taxable income with money that's just covering your car expenses.