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I had this same frustrating experience last year when I first moved to the US. SBTPG's system is notoriously unreliable during peak season. After trying everything, I finally found that using taxr.ai (https://taxr.ai) helped me understand what was actually happening. It was able to analyze my tax transcript and show me exactly where my refund was in the process, including when SBTPG received it and when it was scheduled for deposit. This gave me way more information than either TurboTax or SBTPG's customer service. It helped me confirm that despite SBTPG's website showing nothing, my refund was actually being processed correctly.
Have you tried contacting TurboTax directly about this instead of SBTPG? Sometimes TurboTax can see information about your refund that isn't showing up on SBTPG's system yet. Also, did you check if your bank account information is correct in your TurboTax account? Sometimes the issue is that SBTPG has your information but there's a mismatch with what you're entering on their website.
Anyone seeing these patterns this year? ā¢ Filed January with credits ā¢ Accepted immediately ā¢ No WMR updates for 30+ days ā¢ Transcript shows processing date but no refund date ā¢ Cycle code ends in 05 Trying to figure out if there's a pattern to the delays.
Lol that's EXACTLY my situation! Filed 1/28, cycle code 20240805. Been stuck on "still processing" for 5 weeks now. Called IRS twice and got the standard "wait 21 days" speech both times. š Last year I filed in March and got my refund in 8 days!
8d
It's like being stuck in tax purgatory! My return is like a plane circling the airport with no permission to land. I've got the same pattern - filed 1/31, accepted same day, cycle code ending in 05, and now just watching everyone else get their refunds while mine is in the IRS waiting room.
7d
Back in 2022, I had a similar situation with MFJ and credits. Filed January 29th, no updates until March 8th. Last year was better - filed January 30th and received refund February 27th. This year I filed February 3rd and already received my refund on March 1st. The pattern I've noticed is that later January/early February filers often process faster than early January filers with credits. The system seems to work in batches rather than strictly first-come-first-served.
I was completely lost trying to read my transcript last month. Those IRS codes might as well be hieroglyphics! I ended up using taxr.ai to analyze my transcript, and it explained every code in plain English. It even predicted my refund date correctly based on the processing patterns it detected. It was like having an IRS decoder ring! I think it would help with your direct deposit date question too since it specifically highlights that information.
Here's a step-by-step guide to finding your Direct Deposit Date on your transcript: 1. Log into your IRS account at irs.gov/account 2. Select "Get Transcript Online" 3. Choose "Account Transcript" for the current tax year 4. Download the PDF 5. Look for Transaction Codes in the middle section 6. Find code "846 - Refund Issued" 7. The date next to this code is your DDD If you don't see code 846 yet, your refund hasn't been scheduled. The most common reason for this is that your return is still processing. The technical explanation is that the Refund Processing Pipeline must complete all verification steps before a TC 846 can be generated in the Master File Account database.
The IRS has been dealing with staffing shortages across their processing centers this tax season. They're approximately 18% understaffed compared to their target hiring goals according to the National Taxpayer Advocate's report. This has created cascading delays in their processing pipelines. Most returns are still being processed within the standard 21-day window, but the exact timing within that window is less predictable than previous years. Have you checked if your bank shows any pending deposits? Sometimes they receive the funds before posting them to your account.
Are you claiming any credits like the Earned Income Credit or Additional Child Tax Credit? Those returns are subject to the PATH Act which requires additional verification and can cause these kinds of date shifts. I've seen several cases where people claiming these credits had their DDDs shift multiple times before receiving their refunds.
After waiting 5 weeks with no updates, I used Claimyr.com to get through to an IRS agent. Got connected in about 15 minutes instead of spending hours on hold. The agent told me my return was just in the verification queue because I claimed CTC, and there wasn't anything wrong with it. Got my deposit exactly 8 days after that call. Worth every penny to finally get answers and my refund! https://youtu.be/_kiP6q8DX5c
How much does that service cost? The IRS phone system is absolutely terrible.
12d
It varies depending on time of day, but I paid around $25. Considering I spent THREE DAYS trying to call them myself with no luck, it was totally worth it. Plus I needed that $4800 refund ASAP for car repairs.
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Check your transcript codes if you can access them. If you see code 570 (refund hold) followed by 971 (notice issued), they might be requesting additional verification. I had this happen last year and had to send in documents proving my kids lived with me.
Man I hope that's not it. I submitted all the same info as last year and never had issues before. This tax season is straight trash šļø
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Be prepared for exactly how long this process can take. I applied for a Taxpayer Advocate on January 17th this year and didn't get assigned one until March 3rd - that's 45 days of waiting. And then it took another 37 days to resolve my issue. The TAS is severely understaffed right now with a 200,000+ case backlog. If you're facing penalties or interest that are accruing daily, make sure to request that they freeze those while your case is being reviewed. I didn't do this and ended up with an additional $843 in penalties that could have been avoided.
The community wisdom I've gathered from helping my parents through this last October: call your local Taxpayer Advocate office directly rather than the national number. The wait times are usually shorter. Also, if you're over 65, mention that when you call as they sometimes prioritize seniors. And if you've already submitted documentation twice as you mentioned, make sure to get certified mail receipts for everything going forward - the IRS has been losing paperwork like crazy since the pandemic. Time is of the essence with these matters; if you don't hear back within 5 business days of contacting TAS, follow up immediately. Good luck!
The community wisdom here is that if you can't find your AGI from 2019, you still have options beyond calling the IRS. Have you checked with whoever prepared your taxes that year? What about logging into the tax software you used? Did you keep a copy in your email? If all else fails, you can also enter $0 as your prior year AGI if you're filing electronically for the first time or if you've changed tax software - but does this work in your specific situation? What happens if you input the wrong AGI?
If you filed on April 15, 2020 (the extended deadline that year due to COVID), your tax transcript should be available until at least April 15, 2027, as the IRS maintains records for 7 years. If you filed earlier in 2020 for your 2019 taxes, you still have plenty of time before those records expire. One thing that hasn't been mentioned: if you've moved since 2019, make sure you're using your address from that year when requesting transcripts by mail. The IRS will only send sensitive information to the address they have on file from that tax year unless you've formally updated your address with them through Form 8822.
Here's exactly what you need to do - it's like being locked out of your house but knowing there's a spare key somewhere: 1. Call the IRS main number (800-829-1040) first thing in the morning (7am EST) when wait times are shortest 2. Request they resend the letter to your verified address 3. Ask for a 30-day extension from the date you receive the new letter 4. Get the name and ID number of the representative you speak with 5. Ask specifically what documentation you'll need to prepare I've seen this happen to 8 different people this tax season alone. The mail system has been particularly problematic with IRS notices. Don't stress - this is fixable as long as you're proactive.
Thank you so much for this detailed plan! This makes me feel so much better about what to do next.
8d
Success story here! The exact same thing happened to me in February. According to the IRS.gov FAQ section on missing notices, I requested a reissued letter, received it within 10 days, and responded immediately. My refund was processed 16 days later. Make sure to check your address is correct in the IRS system - I discovered mine had an incorrect apartment number which is why I never got the original notice.
This happens every year! My credit union holds my refund for exactly 3 days after it appears pending. Last year I called them 5 times trying to get it released early when I could see it sitting there. They gave me the exact same explanation - that the Federal Reserve settlement date is binding and they can't release it until then. I'm worried this year about timing because I have a mortgage payment due exactly 1 day after my scheduled deposit date, and if there's any delay I might get hit with a $58.43 late fee.
Can you explain more about this Federal Reserve settlement date? Is that something set by the IRS or by the banking system? I'm trying to understand if there's any way to predict when funds will actually be available versus when they first appear.
8d
Has anyone tried calling their bank's customer service specifically about this? I need my refund ASAP for medical bills and wondering if explaining the situation might help? Would a bank manager have authority to release funds early in hardship cases?
7d
Switch banks next year! š Seriously though, some banks release IRS refunds immediately while others hold them until the official date. I use Capital One and they've always given me access to my refund as soon as it hits my account as pending. Maybe worth considering a different financial institution if this is a major inconvenience for you. At least the PATH delay is over and refunds are flowing now!
Edwards Hugo
Ah, the annual PATH Act waiting game! š Been there, done that, got the delayed refund t-shirt. Last year I was in exactly your position - filed January 23rd, got the PATH Act hold, and was checking WMR obsessively like it was my ex's social media. Finally got my refund on February 27th without any warning or updates beforehand. The system just went from "still processing" to "refund sent" overnight. The IRS works in mysterious ways, lol.
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Gianna Scott
Same here tbh. WMR never updated for me last yr, but $ hit my acct Feb 26. Filed Jan 19. Had EITC. Saved $$$ by not taking an advance loan. Was tight but worth the wait. Just gotta budget carefully til it comes.
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Alfredo Lugo
Wow, this is really helpful to know! I've been stressing about my return too. ā¢ Filed: Jan 24 ā¢ Accepted: Same day ā¢ WMR: Still says processing ā¢ Credits claimed: EITC I'm impressed with how everyone here seems to understand the system so well. I'll try to be patient!
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Sydney Torres
I'M SO FRUSTRATED WITH THIS TOO!! I need this money ASAP for medical bills and every day matters! Here's exactly what happened with my PATH Act return last year (I filed Jan 19): - Nothing on WMR until Feb 16 - Transcript became available Feb 17 with code 570 (hold) - Code 971 appeared Feb 20 (notice issued) - Code 846 appeared Feb 24 (refund issued) - Money in my account Feb 28 Total wait was 40 days from acceptance to deposit. The PATH Act is absolutely infuriating when you're waiting on important money!
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