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How to Fix Tax Withholding Issue on Retirement Rollover (NOT a Roth conversion)

I've hit a major headache with our 2025 taxes regarding my wife's retirement account rollover. We thought it was simple - she changed jobs last July and we rolled her old employer's pre-tax 401a and 403b from Lincoln Financial into a pre-tax Rollover IRA with Fidelity. Basic stuff, right? The problem started when we got four 1099-Rs this January. For each account, we got one coded as a G showing the full amount as taxable. Then we got a second 1099-R for each, coded with a 1. The distributed amounts and state tax withheld match on these forms. Looking at our Fidelity transfers, we noticed the amounts transferred were less than the total account balances, and these second 1099-Rs make up the difference. Somewhere in this process, Lincoln Financial (and maybe Fidelity) thought we were doing a Roth conversion, but we definitely weren't! We immediately contacted Fidelity when we saw "Roth" mentioned during the process, and they confirmed it was going into a Traditional IRA. We also checked with Lincoln and they said everything looked correct on their end. I started our taxes using TaxAct like I always do. The software flagged some warnings about the numbers being unusual, but everything seemed to balance out in the end. Before submitting though, I paid for TaxAct support, and they said we needed to talk to Lincoln Financial. Calling Lincoln was a nightmare - they have limited access since the account transition. After endless transfers, they said tax was withheld incorrectly but claimed there's nothing they can do and suggested we talk to a tax professional. When we asked for copies of our original rollover paperwork, they said they couldn't provide it. I called a local tax firm and explained everything. They said we should get our original paperwork and ask Lincoln for corrected forms, assuming we filled out the initial forms correctly. Problem is, we can't find any of our paperwork! We just followed Fidelity's online rollover process. Any suggestions on what to do next? I'm guessing we accidentally requested tax withholding. If so, how do we fix this properly?

StarSailor

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Did you check if they charged you a processing fee for the rollover? Sometimes those second 1099-Rs with withholding are because they took a fee and withheld taxes on that portion only. The distribution code 1 would be correct for that part.

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Dmitry Ivanov

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This happened to me too! My old 401k provider charged a $75 "account termination fee" when I rolled over to an IRA, and they withheld taxes on that amount since it wasn't part of the rollover. It showed up as a separate 1099-R with code 1.

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Riya Sharma

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This rollover situation is unfortunately more common than it should be. Based on your description, it sounds like Lincoln Financial incorrectly processed part of your rollover as a taxable distribution when it should have been coded as a direct rollover. The key thing to understand is that you have 60 days from the distribution date to complete an indirect rollover for any amounts that weren't directly transferred. If some of your funds were withheld for taxes but you can still get them into your IRA within that timeframe, you can avoid the early distribution penalty. However, since this happened last July, that 60-day window has likely passed. Your best bet is still getting Lincoln to issue corrected 1099-Rs showing the entire amount as a direct rollover (code G). When you call Lincoln again, specifically ask for their "Plan Administration" or "Participant Services - Tax Forms" department. Don't let them transfer you to general customer service. Explain that this was supposed to be a direct trustee-to-trustee transfer and that any withholding was done in error. If they push back, ask them to provide documentation showing you specifically requested tax withholding on a direct rollover (which would be unusual). Document everything - dates, names, reference numbers. If they continue to refuse, you may need to file a complaint with your state's insurance commissioner, as they regulate retirement plan administrators.

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This is really helpful advice about the 60-day window and getting to the right department. I'm curious though - if OP does end up having to treat part of this as an early distribution because Lincoln won't correct the forms, would they at least get credit for the taxes that were already withheld? It seems like they shouldn't have to pay twice on the same money.

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I was in your exact situation last month. Found my DD date on the Account Transcript under code 846, but it wasn't there initially. My transcript first showed codes 570 and 971, then updated a week later with the 846 code. Have you checked if you have any 570/971 codes on your transcript? Those usually indicate there's some verification happening before they set your deposit date.

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Victoria Brown

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Just wanted to add something that might help - if you're checking your transcript and don't see code 846 yet, don't panic! The IRS typically processes refunds in the order they were received, but there can be delays if your return needs additional review. I had to wait almost 3 weeks after my return was accepted before seeing my DD date appear. Also, make sure you're checking the transcript for the correct tax year - I accidentally looked at my 2022 transcript when I needed 2023 and thought something was wrong. The "Where's My Refund" tool on the IRS website updates less frequently than transcripts, so the Account Transcript is definitely your best bet for the most current info about your refund status.

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This is super helpful! I'm new to all this tax stuff and was getting stressed because I kept hearing different timelines from people. Good point about checking the correct tax year - I can totally see myself making that mistake. Quick question though - when you say transcripts update more frequently than "Where's My Refund," how often do they actually update? Is it daily or just certain days of the week?

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GalaxyGazer

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I understand the anxiety about timing, especially as a recent graduate! From what I've seen in this community, SBTPG is pretty consistent with their processing. Since your transcript shows a DDD of 4/17, you should expect SBTPG to receive the funds either on 4/17 or within 24 hours after. Then it's typically another 1-2 business days before it hits your bank account. So realistically, you're looking at having your refund by 4/19 at the latest, possibly as early as 4/17 if everything processes smoothly. I'd recommend setting up an account on the SBTPG website to track the status - it really helps with the waiting game! Just remember that weekends can add an extra day to the timeline if your DDD falls on a Friday.

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Alana Willis

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This is really helpful timing info! I'm also a recent grad and filed through TurboTax with the fee deduction option. It's reassuring to hear that SBTPG is generally consistent with their processing times. I've been checking my transcript obsessively since filing, so having realistic expectations about the 1-3 day window after DDD helps manage the anxiety. Did you find the SBTPG website tracker to be accurate in your experience, or does it sometimes lag behind like some others mentioned?

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Chloe Wilson

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As someone who's been through this process multiple times, I can confirm that SBTPG is generally very reliable with their timing. Based on your DDD of 4/17, you should see the funds arrive at SBTPG either that day or within 24 hours. The key thing to remember is that SBTPG processes refunds in the order they receive them, and they typically disburse within 1-2 business days of receipt. Since you're a recent graduate dealing with financial stress, I'd suggest creating that SBTPG account others mentioned - it really does help with the anxiety of waiting. You'll be able to see exactly when they receive your refund and when they send it to your bank. Given that 4/17 falls on a Thursday this year, you'll likely have your money by Friday or Monday at the latest, assuming no processing delays. Hang in there - the wait is almost over!

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Ella Lewis

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This is really reassuring, especially the detail about Thursday timing! I'm also curious - when you say SBTPG processes refunds "in the order they receive them," does that mean if the IRS sends out a batch of refunds on the same day, some people might get their SBTPG processing completed before others? Or is it more like they receive all the Thursday refunds and process them as one batch? Just trying to understand if there's any variability even among people with the same DDD date.

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Jamal Wilson

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Also in TN here! Got mine last year and it took exactly 5 days from mail date. The IRS actually uses priority mail for refund checks so they're pretty reliable. Just keep checking your informed delivery - you'll see it coming the morning it arrives. Good luck! 🀞

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Javier Torres

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That's so reassuring! I had no idea they use priority mail - that makes me feel way better about the timing. Definitely signing up for informed delivery right now so I can stop obsessively checking my mailbox πŸ˜… Thanks for the info!

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Freya Collins

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I'm in Nashville and mine took 6 business days last month - arrived on a Thursday when it was mailed the previous Friday. The key thing is don't panic if it doesn't show up exactly at 5 days, sometimes USPS has slight delays but IRS checks do get priority handling. Also double check your address on your last return matches your current one perfectly - even small differences like "St" vs "Street" can cause delays!

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Juan Moreno

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I went through this exact same situation last year! I was a college student who moved from Ohio to California and made the same choice - paid my state prep fees upfront but chose refund transfer for federal. Your federal refund will definitely still go through SBTPG since you selected that option, even though you paid state fees separately. The good news is that once SBTPG receives your refund from the IRS, they typically process it pretty quickly - mine took about 3 days. The frustrating part is that the IRS showing "accepted" just means they've processed your return, but they can take up to 21 days to actually send the refund to SBTPG. I'd definitely recommend checking the SBTPG website to track your refund status once it gets to that stage. The waiting is nerve-wracking, especially when you need the money for school expenses, but it all worked out fine for me! Next year I'm definitely paying all fees upfront though - the peace of mind is worth it.

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StarStrider

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This is super helpful to hear from someone who went through the exact same situation! I'm also dealing with the stress of waiting for money I need for school expenses. It's good to know that SBTPG processes things relatively quickly once they actually receive the refund from the IRS - that 3-day timeframe gives me some hope. The 21-day window from the IRS is what's really making me anxious since I'm already 10 days in with no movement beyond "accepted." I'll definitely start checking that SBTPG tracker website daily once my refund hopefully makes it to that stage. Thanks for sharing your experience - it's reassuring to know it all worked out even with the extra waiting!

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Yuki Yamamoto

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I'm going through the exact same situation right now! Just moved from Texas to New York for grad school and made the same decision - paid my state prep fees directly but chose the refund transfer for federal. It's been about 12 days since I filed and I'm stuck at "accepted" status too. Reading through all these responses is actually making me feel a lot better - sounds like this waiting period is totally normal and we should see movement soon. I had no idea about the SBTPG tracker website until now, so I'm definitely going to check that tomorrow. The whole process is way more complicated than I expected when you're dealing with multiple states! At least we're all in this together. I'm bookmarking this thread because everyone's sharing such helpful real-world timelines. Next year I'm 100% paying everything upfront - this anxiety isn't worth the convenience of having fees deducted! πŸ˜…

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