spoke to a rep yesterday She said she would put in my backdate request. I just finished logging into my And my name has been changed to Jane doe dob 01/01/1920 I'm definitely not 101yrs old And claim balance to zero$ This is insane. My and remain on my account. Help any advice

2 coins

12 comments

Sofia Martinez

•4M

This sounds like a serious security issue! The fact that your personal information was changed to "Jane Doe" with a birth date from 1920 and your balance zeroed out is extremely concerning. I'd recommend immediately calling EDD again to report this as a potential breach or system error. Document everything - take screenshots of your showing these changes, and keep records of when you spoke to the rep and what they said they would do. You might also want to file a complaint with EDD's fraud department since unauthorized changes to personal information could indicate someone has accessed your account. Don't let them brush this off - this is not normal and needs to be escalated immediately.

0 coins

Heather Tyson

•4M

@Sofia Martinez is absolutely right - this is definitely not normal and sounds like a major security breach! I d'also suggest checking your credit reports immediately in case someone is trying to use your identity. When you call EDD back, ask to speak to a supervisor right away and mention that your may have been compromised. They should be treating this as an emergency, not just a regular issue. Also, if you have any documentation from your original claim emails, (letters, etc. ,)gather all of that as proof of your real identity and claim details. This is scary but you need to act fast!

0 coins

Carmella Fromis

•4M

This is absolutely alarming! The fact that your was changed to "Jane Doe" with a 1920 birth date after speaking with a rep is a massive red flag. This could be either a serious system glitch or potential fraud/identity theft. Here's what I'd do immediately: 1) Call EDD back and demand to speak to a supervisor - emphasize this is a security breach, not just an issue 2) File a report with EDD's fraud hotline (1-800-229-6297) 3) Document everything with screenshots and write down exactly what the rep told you yesterday 4) Consider filing a complaint with the California Department of Consumer Affairs if EDD doesn't take this seriously. Your claim balance being zeroed out along with the name/DOB changes suggests someone may be trying to redirect your benefits. Don't let them treat this as routine - this needs immediate escalation and investigation!

0 coins

Edward McBride

•4M

@Carmella Fromis this is excellent advice! I just wanted to add that Ana should also immediately change her password and security questions if she can still access the account. Sometimes these Jane "Doe changes" happen when there s'been unauthorized access or when the system flags an for suspicious activity. The timing right after speaking to a rep is very suspicious - either the rep made a catastrophic error or someone intercepted that interaction somehow. Ana, make sure to get reference numbers for every call you make about this issue, and if possible, try to get the name/ID of the rep you spoke with yesterday. This could help them trace what went wrong. Stay persistent - this is way too serious for them to ignore!

0 coins

Amina Toure

•3M

This is extremely concerning and definitely not something that should happen after a routine backdate request! The "Jane Doe" with 1920 birth date is actually a default placeholder that EDD sometimes uses when there are system errors or security flags on accounts. The fact that this happened immediately after speaking with a rep suggests either a major system glitch or the rep accidentally triggered some kind of security protocol. I'd recommend calling EDD immediately and asking for the Claims Specialist supervisor - explain that your was compromised after a backdate request and your personal information was changed without authorization. Make sure to mention the specific date/time you spoke with the rep yesterday so they can review that call. Also, ask them to put a security hold on your until this is resolved to prevent any further unauthorized changes. This is definitely not normal and they need to fix it ASAP before it affects your benefits!

0 coins

CosmicCadet

•2M

@Amina Toure that s'really helpful context about the Jane "Doe being" a system placeholder! I didn t'know that was something EDD used for security flags. Given that timing right after the backdate request, it does seem like the rep might have accidentally triggered some kind of fraud protection system. Ana, when you call back, definitely mention what Amina said about this being a potential security protocol - it might help them understand what went wrong faster. Also, I d'suggest asking them to you confirmation of whatever changes they make to fix this, so you have a paper trail. The fact that your and stayed the same while everything else changed is actually a good sign that this might be a system error rather than someone else accessing your account. Still scary though - definitely get this escalated!

0 coins