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Madison Allen

Why was I disqualified for unemployment by California EDD with no explanation?

So I got a letter in the mail last week saying my California EDD unemployment claim has been disqualified and honestly I have no idea why. I was laid off from my job at a logistics company about six weeks ago - it wasn't voluntary, my entire department got eliminated. I filed my initial claim right away, completed my weekly certifications on time, and logged my job search activities every single week like you're supposed to. Then out of nowhere I get this disqualification notice and the reason listed is so vague I genuinely cannot figure out what I did wrong. It just says something about 'not meeting eligibility requirements' which could mean literally anything. My last paycheck was in March and I have rent due at the end of this month. Has anyone else gotten hit with a disqualification notice that made zero sense? Did you figure out what caused it and were you able to reverse it?

This happened to me too and it turned out my former employer had filed a protest against my claim saying I quit voluntarily. Even though I absolutely did not quit - they eliminated my position. Do you know if your employer might have contested your claim? That's one of the most common reasons California EDD issues a disqualification that seems to come out of nowhere.

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That actually might be it. My supervisor made some weird comments when they told me my position was eliminated, kind of implying I should 'consider my options' before they formally let me go. Could they have twisted that into saying I resigned?

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Yes unfortunately they can and sometimes do. If they told California EDD you resigned or were fired for misconduct instead of being laid off, that triggers an automatic disqualification. You'd want to get any documentation you have showing it was an involuntary separation.

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This is really common. Employers have a financial incentive to contest claims because unemployment insurance affects their tax rate. Always save your separation paperwork, any emails about layoffs, and anything that shows the elimination was a company decision.

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did u check ur UI Online account? sometimes the disqualification reason on there is more detailed than what they mail you. go to the notices section not just the main dashboard

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I looked at the main page but didn't check the notices section specifically, going to do that right now

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yeah the mailed letters are always super vague, the online notice sometimes has the actual code and a more specific explanation of what triggered it

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Same thing happened to me. The letter said one thing but the online notice had way more detail including which question on my weekly certification flagged something. Definitely check there first.

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Okay so disqualifications from California EDD usually fall into a few categories and knowing which one applies changes everything about how you respond. The main ones are: (1) separation issues like they think you quit or were fired for misconduct, (2) availability issues like they think you weren't able and available to work, (3) job search issues if your reported activities didn't meet the requirements, and (4) earnings issues if reported wages don't match what your employer reported. Each of these has a different appeal process and different evidence you'd want to gather. The notice you received should have a code or reference number - do you know if the letter mentioned anything like that?

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There's a number on the letter, it starts with DE. Would that help identify which category it falls under?

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Yes! DE numbers correspond to specific California EDD forms and determinations. If you can share what comes after 'DE' that would help narrow down exactly what type of disqualification this is. A DE 1080 or DE 6541 for example would tell us a lot.

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This is really helpful breakdown. I wish I had known this when I got disqualified last year. I just panicked and didn't appeal in time because I didn't understand what kind of disqualification it even was.

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super useful, bookmarking this whole thread because I'm terrified something like this might happen to my claim

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I went through a disqualification situation last year and the hardest part was just getting someone at California EDD on the phone to explain what happened. I spent two weeks trying to call and couldn't get through to an actual person. What finally worked for me was using a service called Claimyr - you go to claimyr.com and it basically navigates the phone queue for you and gets an EDD agent on the line without you sitting on hold for hours. There's a demo video at https://youtu.be/JmuwXR7HA10 that shows how it works. I was able to actually talk to someone who explained exactly why my claim was flagged and what documents to submit for my appeal. Saved me so much time and stress.

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Wait this actually works? I've tried calling like six times and keep getting the 'we cannot take your call' message before it even rings

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Yeah I was super skeptical too but it genuinely worked. Got a call back within a few hours and had an actual conversation with an agent who could see my full claim file and explain the specific reason for my disqualification. Way better than just guessing based on a vague letter.

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ive heard of this but was nervous to try it. good to know it worked for an actual disqualification situation not just a regular claim question

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I'm going to try this. I've been trying to reach California EDD about my own issue for three weeks and I genuinely cannot get through by phone ever

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WHATEVER YOU DO FILE YOUR APPEAL BEFORE THE DEADLINE. I cannot stress this enough. California EDD gives you 30 days from the date on the disqualification notice to appeal and if you miss that window you lose almost all your options. Even if you don't have all your documents gathered yet, file the appeal first and gather evidence second. The appeal process can take months but you have to get that initial filing in on time or it doesn't matter how good your case is.

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The letter is dated April 9th so I still have time but I definitely need to move fast. Is there a specific form I need to fill out or do I just write a letter?

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There's an appeal form on the California EDD website, I think it's the DE 1000M. You can also appeal online through UI Online or mail a written statement - but the online form is easiest and gives you a confirmation number. Include the claim number from your disqualification notice.

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Filing the appeal also stops California EDD from trying to collect any overpayment they claim exists while the appeal is pending in most situations. So there's a financial reason to file quickly too beyond just preserving your options.

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30 days goes fast especially when you're stressed and trying to figure out what happened. File it today even if it's incomplete and then add documentation afterward.

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okay wait I'm confused about something. if you appeal the disqualification does that mean you have to stop filing your weekly certifications? or do you keep doing both? I've seen conflicting things about this and I'm worried about my own claim now reading this thread

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Keep filing your weekly certifications no matter what. This is really important - even during an appeal, even during adjudication, even when your claim is on hold. If you stop certifying you lose those weeks permanently. The weekly certification is what preserves your eligibility for back pay if your appeal succeeds.

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oh thank god I asked. I was about to stop certifying because I assumed there was no point while things were being figured out. that would have been a disaster

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California EDD almost never proactively tells you to keep certifying during an appeal. You have to know to do it. A lot of people lose weeks of benefits they should have gotten just because nobody told them this.

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random question but did you certify that you were looking for work every week? I ask because my coworker got disqualified last year and it turned out she had marked that she wasn't actively job searching for like two weeks because she thought she was going back to her old job. California EDD is really strict about that requirement

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Yes I was really careful about the job search part because I read that California EDD requires a minimum number of contacts per week. I documented everything in a spreadsheet just in case.

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Smart. Keep that spreadsheet because if the disqualification is about job search you'll need to show your actual search activity with dates and employer names. The more detail the better.

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Current requirement in California is three job search activities per week for most claimants. Those need to be documented with employer name, position applied for, date, and method of contact. A spreadsheet exactly like what you described is ideal evidence if that's what they're questioning.

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Has anyone dealt with a disqualification where the employer claimed misconduct? My situation is a little different - I was let go ostensibly for performance reasons but I have documentation showing my performance reviews were actually fine up until the company started having financial trouble. My claim has been in adjudication for two months now and I'm worried it'll end in disqualification.

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Misconduct disqualifications are really specific under California law - it has to be a willful violation of company policy or behavior that shows you intentionally disregarded your employer's interests. Poor performance alone generally doesn't qualify as misconduct. If you have positive performance reviews that timeline with the company's financial situation, that documentation is very valuable.

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The timing is really obvious once you see it - my first 'performance' warnings started appearing exactly when they announced the restructuring. I just don't know if California EDD will connect those dots or if I have to spell it out for them.

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You definitely have to spell it out in your appeal. California EDD adjudicators review a lot of cases and they're not going to infer the connection. Write a clear timeline in your appeal statement showing the correlation.

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For a situation this complex with two months already in adjudication, getting an agent on the phone is really valuable. Claimyr at claimyr.com helped me actually speak with someone who could tell me exactly where my claim stood and what information was still needed. For something with this much documentation, a phone conversation is worth way more than submitting papers and waiting.

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just want to say this thread is really helpful i've been scared to even ask about my disqualification because i feel embarrassed like i did something wrong even though i don't think i did. it helps to see other people dealing with this

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Same, I felt so ashamed when I got the letter even though I know objectively I followed all the rules. It's a really disorienting feeling.

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Disqualifications happen to SO many people who did nothing wrong. Employer protests, system glitches, data mismatches - half of them get reversed on appeal. Don't feel embarrassed, fight it.

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Let me give you a practical step by step for what to do right now. First, log into UI Online and download every notice in your account - save them as PDFs. Second, gather your separation paperwork including any layoff notice, severance agreement, or emails about your position being eliminated. Third, pull together your job search log with all your documented activities. Fourth, call California EDD to try to get the specific reason for the disqualification explained verbally. Fifth, file your appeal using the DE 1000M before the 30-day window closes. The appeal doesn't have to be long - you just need to say you're disputing the disqualification and include your claim number. Then submit your supporting documents. The hearing process takes time but the key is getting that initial appeal filed.

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This is exactly the roadmap I needed. I'm going to work through this list today. For step four - how early do you recommend calling to actually get through to someone?

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Calling right when the lines open at 8am gives you the best chance but honestly California EDD phone lines are notoriously hard to reach no matter when you call. If you can't get through after multiple attempts, the Claimyr service that was mentioned earlier in this thread is genuinely useful for exactly this kind of situation where you need a real conversation with an agent.

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Also document everything after the call - write down the date, time, the agent's ID number if they give one, and what they told you. That information can be relevant if there are any disputes about what you were told during the process.

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The 8am tip doesn't really work anymore from what I can tell. Lines are just consistently overloaded. I'd say plan for multiple attempts over several days rather than expecting to get through on one try.

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I'm a little confused about something in my own situation and wondering if it applies here. I got disqualified but then it says I can 'reopen' my claim versus 'appeal' the disqualification. Are these the same thing? Different things? I don't want to do the wrong one

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These are actually different things and it matters which one you do. Reopening a claim is for when your claim expired or closed and you want to start receiving benefits again - it doesn't challenge a disqualification. Appealing a disqualification is specifically contesting California EDD's determination that you were ineligible. If you were disqualified you need to appeal, not reopen.

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oh wow okay I almost did the wrong thing. so I need to fill out the appeal form specifically. does appealing affect my current weekly certifications?

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No, filing an appeal doesn't affect your weekly certifications. Keep certifying every week regardless of anything else that's happening with your claim. The appeal runs on a separate track.

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I had the same confusion. The California EDD website doesn't make this distinction super clear and I think a lot of people reopen when they should appeal and then wonder why nothing is changing with their disqualification status.

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Three months into my appeal and finally got a hearing date scheduled. For anyone who hasn't been through this - the hearing is actually less scary than it sounds. It's conducted by phone with an Administrative Law Judge and both you and the employer representative present your sides. The ALJ I had was pretty neutral and just asked clarifying questions. My disqualification got reversed because my documentation was solid. Hang in there if you're in this process.

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This is really encouraging to hear. I'm terrified of the idea of a hearing but knowing it's a phone call and not a courtroom helps.

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Yeah the phone format makes it way less intimidating. Just have your documents in front of you, speak clearly about the timeline of events, and don't let the employer representative flustered you. ALJs hear these cases constantly and can usually tell when something doesn't add up.

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Did you have to have your documents submitted ahead of the hearing or could you reference them during the call? I'm gathering evidence for mine but wasn't sure about the submission process.

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You submit evidence to the California Unemployment Insurance Appeals Board before the hearing date - they give you a deadline. The ALJ reviews what's been submitted beforehand. You can reference your documents during the call but they need to be in the official record before the hearing.

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Something nobody mentioned yet - if California EDD thinks you were separated for misconduct or that you quit, they'll also try to say you owe back any benefits already paid. So the disqualification can have a retroactive piece that creates an overpayment claim on top of everything. If you've been receiving any benefits while waiting, watch for a separate overpayment notice and be aware it might come even while your appeal is still pending.

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This is making me really anxious. I've received about $2,800 so far in benefits since filing. Could they actually try to take that back?

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Potentially yes, but the appeal process puts that collection on hold in most cases. And if your appeal succeeds the overpayment notice goes away. The worst case scenario is you have to do a repayment arrangement, but winning the appeal eliminates it entirely.

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This is why appealing even a disqualification you think might stick is sometimes worth doing. If you can show any good faith argument that you were eligible, California EDD sometimes settles on a non-fault overpayment determination which has different repayment terms.

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update on my similar situation that I posted about a few weeks ago - I finally got my disqualification overturned after 8 weeks. The key thing that helped was getting on the phone with an actual California EDD agent who was able to add a note to my file explaining the circumstances before my hearing. It took me like 4 days of trying before I got through. I've now heard about that Claimyr thing mentioned in this thread and I genuinely wish I had known about it then - would have saved me days of redialing. Anyway point being, these appeals CAN succeed so don't give up.

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8 weeks for a full overturn - that's really helpful to know as a timeline. Congratulations on getting it resolved. How detailed was the note you asked the agent to add to your file?

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I basically told them the exact sequence of events - that I was told my position was being eliminated, given a specific date, and that I had never submitted any resignation. The agent typed notes into the system that confirmed this version of events versus what the employer had submitted. The ALJ at my hearing referenced those notes directly.

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This is a really underrated tactic. Getting your version of events formally documented in the system by an agent before the hearing means the ALJ sees it as part of the record. Nice.

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ok sorry to bring this back to basics but can someone explain what happens to your weekly certifications AFTER you win an appeal? do they automatically pay out all the back weeks or do you have to do something to claim them?

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After a successful appeal, California EDD typically processes back payments for all the weeks you remained certified during the appeal period. This is exactly why continuing to certify every week is so critical - those certified weeks are what determine the back pay you receive. The processing can take a few weeks after the reversal decision but it generally happens without you having to do anything additional.

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Okay so I definitely need to keep certifying no matter what. I think I've been doing it right but I've been so stressed I second-guess myself every time I certify now.

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If you're ever unsure whether you certified for a specific week, you can check your payment history in UI Online - it shows every week and whether it was certified. Worth checking if you have any doubt about a week.

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What about if the disqualification is specifically for failing the able and available requirement? My cousin is dealing with that and it's different from a misconduct or quit situation right? She wasn't able to work for a couple weeks because of a health thing and apparently that triggered something on her claim

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Yes this is a different type of disqualification. To receive unemployment benefits in California you have to certify that you're able to work and available for work each week you claim. If someone was genuinely unable to work due to illness, they may actually need to look at State Disability Insurance through California EDD rather than unemployment for those specific weeks. The two programs cover different situations.

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Oh that's interesting, I didn't know SDI was even an option in that scenario. She might have been eligible for something through that route instead.

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SDI covers short-term inability to work due to medical conditions. If she was unable to work during those weeks, filing for SDI retroactively for those specific weeks might actually be possible - worth your cousin looking into that separately from the unemployment appeal.

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I had no idea these two programs existed side by side. It's such a complex system, honestly.

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I finally bit the bullet and used Claimyr to get through to California EDD about my disqualification situation. Honestly did not expect it to work as well as it did. Had a full conversation with an agent who walked me through the specific code on my disqualification and told me exactly what evidence I needed to submit for my appeal. Check out claimyr.com if you're spinning your wheels trying to get through by phone - there's also that YouTube demo at https://youtu.be/JmuwXR7HA10 that explains how it works. For a disqualification especially, you really need to talk to an actual person not just guess from a vague letter.

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I've been going back and forth on trying this. After reading your experience and the earlier comment about it, I think I'm just going to do it. Getting an actual explanation for the specific code on my disqualification letter would change everything.

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The specific code explanation is really what made it worth it for me. The agent could see my whole file and tell me exactly what the employer had reported versus what I had reported and where the discrepancy was. That level of detail is impossible to get from the website alone.

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Does it matter what time you use it or does it work at any hour?

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I used it during normal California EDD business hours - I think they need to be operating for it to actually connect you. But within those hours it worked faster than any of my previous attempts trying to call directly.

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One thing I want to add about the job search requirement that I haven't seen mentioned - California EDD has been doing audits of job search logs more frequently lately. Even if job search wasn't the stated reason for your disqualification, having airtight documentation of your search activities protects you if that ever gets questioned separately. Employer name, specific job title, application method, date - all four fields matter.

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I have all of that in my spreadsheet but now I'm wondering if I should also be saving confirmation emails from applications to have actual proof beyond just my own notes.

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Yes absolutely save those confirmation emails. They're much harder to dispute than a self-maintained log. If you applied through LinkedIn or Indeed those platforms also have application histories you can screenshot.

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This is genuinely good advice. The more corroborating evidence you have the harder it is for California EDD to question your job search activities even if that's not the current issue with your claim.

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Update for everyone who's been so helpful in this thread - I checked the notices section in UI Online like someone suggested and the online version of my disqualification notice has a more specific reason. It says there's an employer statement that conflicts with my reported separation reason. So the employer protest theory was right. I've downloaded everything from my account, pulled my emails from when the layoffs were announced, and I'm filing my appeal today through UI Online. Going to try Claimyr tomorrow to get a verbal explanation from an agent before submitting my documentation. Thank you all seriously, I felt completely lost when I made this post.

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So glad you found the specific reason! The employer statement conflict is very winnable if you have documentation showing it was a company-initiated layoff. Those layoff announcement emails are golden evidence.

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Good move filing the appeal today and then gathering more evidence. The chronological emails about the restructuring combined with your job search documentation put you in a really strong position. Keep certifying every week through the whole process.

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This is a good outcome update. The online notice being more specific than the mailed letter is such a consistent California EDD thing - always check UI Online first. Good luck with your appeal, you've got this.

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Come back and update when you get a hearing date. Your documentation sounds solid and the fact that you can show a whole department was eliminated (not just you individually) really helps establish this wasn't a voluntary separation or misconduct situation.

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