Stuck in a loop when trying to file new EDD claim after layoff - previous claim expired?

same thing happened to me last month!! so annoying right??? the EDD website is literally THE WORST. try calling them (good luck lol) cuz thats what finally fixed it for me

This is actually a common issue right now. The system gets confused when you had a previous claim but it's been a while since then. What's happening is that your old claim is still in the system as 'inactive' rather than truly expired, so it creates this redirect loop. The solution is to speak with an EDD representative who can manually update your status in their system to allow you to file a new claim. Unfortunately, this can't be fixed through self-service online methods. Make sure when you call, you specifically ask them to check if your old claim is marked properly as expired versus inactive. They need to update a flag in their system before you'll be able to proceed with a new application.

have u tried applying on yr phone instead of computer? sometimes the mobile site works different. worked for my cousin when he had some weird glitch

The EDD system is COMPLETELY BROKEN and designed to prevent people from getting benefits!! I went through EXACTLY the same thing in December. Spent THREE WEEKS trying to fix it online. Turns out they have this stupid 'flag' in their system that only a Tier 2 specialist can fix. Regular reps cant even see it!!! And good luck getting through to a specialist - I called 47 TIMES over 2 weeks and either got disconnected or told 'call volume too high'. THEY DON'T WANT TO PAY YOU!!! The website loops are by design!!!

@curious_cat I finally got through by calling at EXACTLY 8:01am on a Tuesday. Got a tier 2 rep who fixed it in literally 5 minutes. Ridiculous that it took weeks of trying for a 5 min fix!!

I work with EDD claims professionally and can confirm this is a known system issue. It's happening because your previous claim data is still in their active database even though the claim itself is expired. When you had a claim during the pandemic period, they were using different classification parameters, and sometimes these older claims don't properly transition to 'fully expired' status. The only permanent solution is having a representative manually update your account status. Be prepared with: 1. Your previous claim ID number 2. Last date you received benefits 3. Current employment separation details Ask specifically for a 'claim status reset' so you can file a new application. Only tier 2 specialists can do this, so you may need to ask to be transferred if the first representative can't help.

You can't directly reach a tier 2 specialist unfortunately. You need to go through the main line (1-800-300-5616) and then explain your situation. The initial representative will need to put in a transfer request to the tier 2 team. Make it very clear that you need a 'claim status reset' or 'claim flag update' which only tier 2 can handle. Be polite but firm about needing the transfer.

Hey, I know dealing with EDD phone lines is a nightmare. I was in a similar situation last month and kept getting busy signals and disconnections for days. I ended up using this service called Claimyr that got me through to an EDD rep in about 20 minutes after trying for a week on my own. They have a demo video at https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km that shows how it works. It basically keeps dialing for you until it gets through, then calls you when there's a live agent. Saved me so much frustration with this exact same issue. The rep was able to fix my account status right away once I actually got to talk to someone.

@helpme_925 Yes it's legit. I was skeptical too but it actually worked. You can check their website claimyr.com. I only used it that one time but it did what it promised - got me connected to EDD when I couldn't get through myself.

This happened to me too! The stupid website kept sending me in circles for days. I thought I was doing something wrong! My sister-in-law works at a career center and told me the only way to fix it was to call... I just kept redialing for like 3 hours straight one morning until I finally got through. The lady who helped me said they've been having this issue ever since they updated their system in February. She had to manually clear something in my old claim before I could file a new one. Why they can't just FIX the website is beyond me!

Once they fixed the loop thing, I was able to file my new claim right away while on the phone with them. Then it took about 10 days for the claim to process and get my first certification. Not too bad once you actually get through to someone who knows what they're doing!

UPDATE: Finally got through to EDD this morning! Called right at 8:00am and had to wait on hold for over an hour, but eventually spoke with a rep who identified the problem. Just like many of you said, my old pandemic claim was stuck in some kind of 'inactive' status rather than properly expired. The representative had to transfer me to a tier 2 specialist (another 20 minute wait), but they were able to reset something in their system. I was then able to file my new claim while on the phone with them. They said I should be able to certify for my first two weeks in about 10 days. Thank you all for your help and suggestions!

So glad you were able to get this sorted out! Your experience perfectly illustrates why this system is so frustrating - it's a simple backend flag that takes 5 minutes to fix but requires jumping through so many hoops to reach someone who can actually do it. Thanks for posting the update, it gives hope to others dealing with the same loop issue. Hopefully EDD will eventually fix their website to handle these expired claim transitions better so people don't have to spend hours on hold for what should be a simple online process.