I called and they said my account is under review and that I’d have to wait for it to get my backdate . What does this mean ? And how long does this take ?

I found a way to solve reaching EDD human representatives, watch this: https://www.youtube.com/watch?v=nUA_PCai-M0

Me 6 weeks. They sent a mail de1327cd for identity docs after 5 weeks of waiting. I could certify but pending payment

They sent you mail or was it sent to your email ?

To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI