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EDD underpaid me due to missing wages - can't reach anyone to fix it!

I'm at my wits end trying to get my claim fixed! I started receiving benefits last month but I immediately noticed the weekly payment is only $450 when it should be MUCH higher based on my income. After checking my claim details, I saw they're completely missing wages from my second job (I worked two part-time positions in my base period). This missing income has seriously affected my benefit amount. I've tried EVERYTHING to reach EDD: - Called the main number 30+ times over 3 weeks (always get the "we're experiencing high call volume" message) - Sent a message through UI Online (no response after 3 weeks) - Mailed a wage verification form with copies of my W2s to the address on the website (mailed 5 weeks ago, nothing) - Even tried calling right when they open at 8am (still couldn't get through) I'm falling behind on bills because I'm getting way less than I should be. Has anyone successfully gotten EDD to recalculate their weekly benefit amount after they missed wages? What actually works to get them to fix this?? I'm desperate!

Same thing happened 2 me last year!! They missed an ENTIRE quarter of wages from my claim. It took forever to fix but I finally got it sorted and got backpay for the difference. u gotta be super persistent

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How did you finally get it fixed? I've tried everything I can think of but can't get anyone to actually look at my claim!

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You need to file a specific form called the "Wage Investigation" form (DE 1326E). This is different from just sending in your W2s. You can download it from the EDD website, fill it out with all your missing employment info, and upload it directly to your UI Online account under "Upload Document". Make sure to include: - The employer name exactly as it appears on your paystubs - Their EDD employer account number if you have it - The exact quarters where wages are missing - Copies of paystubs from those quarters After uploading, follow up with a message in UI Online specifically referencing the form number and date you submitted it. They should recalculate within 10-14 days once they have the proper form. If they don't, you'll need to try to speak with a tier 2 specialist.

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Thank you so much for this detailed info! I had no idea there was a specific form. I'll download it right now and submit it through UI Online with all my documentation. Fingers crossed they actually review it this time.

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OMG I'm dealing with the EXACT same problem!!! Been trying to call for 2 weeks straight and can never get through!!! It's so frustrating I could scream. They're missing an entire job from my claim calculation and I'm getting $350 less each week than I should be. How is anyone supposed to survive on these tiny payments when they can't even calculate them correctly????

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Make sure you're submitting the DE 1326E form as I mentioned above. Just calling won't solve this particular issue - they need the specific form to trigger a wage investigation.

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I successfully had my WBA increased last year after EDD initially missed wages from one of my employers. Here's what worked for me: 1. Submit the DE 1326E form (Wage Investigation) through UI Online 2. Wait 10 business days 3. If no response, you MUST speak with a Tier 2 specialist, not just any representative The regular representatives can't process wage recalculations - you need someone with higher access. The problem is getting through the phone system to reach them. I spent weeks trying to call until I found this service called Claimyr (claimyr.com) that got me through to an EDD rep in about 20 minutes. They basically call EDD for you and connect you when they get through. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Once I got through to a Tier 2 specialist, they verified my additional wages on the spot and adjusted my claim. I received the difference in back payments about 5 days later. Don't give up - you are entitled to benefits based on ALL your qualifying wages!

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This is incredibly helpful, thank you! I didn't realize I specifically needed a Tier 2 specialist. I'll check out that Claimyr service if I don't hear back after submitting the form. It would be worth it to finally get this fixed.

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Why is everybody always complaining about EDD?? If you filed your taxes correctly and your employer reported your wages properly this wouldn't happen. I never had any problems with my claim. Just saying.

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Are you kidding me right now? I filed everything correctly and my employer confirmed they reported everything properly to EDD. The system is completely overloaded and making errors all the time. Just because YOU didn't have issues doesn't mean the rest of us are doing something wrong. Some of us are literally struggling to pay rent because of THEIR mistakes!!!

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That's not how it works. Even when employers and employees do everything right, EDD's system can still miss wages. It happens constantly, especially with multiple employers or if you worked in different counties. Their database doesn't always properly connect all your wages to your SSN in the initial claim calculation. That's literally why the wage investigation process exists.

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Just to clarify something important - the wage investigation process has specific timeframes: 1. EDD has 10 business days to respond to a wage investigation request 2. If they determine you're owed additional benefits, they legally must pay the difference retroactively to all weeks already paid 3. If denied, you have 30 days to appeal the decision Make sure you keep documentation of when you submit everything. Also, the form needs to be filled out completely with exact dates of employment and employer information. Missing information will delay the process. One more tip: when you do get through to EDD, ask for the status of your wage investigation by the form number (DE 1326E) and submission date. This helps them locate it in their system faster.

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I've just submitted the form with all my documentation. Thank you for explaining the timeline - that helps me know when to follow up if I don't hear back. I've saved copies of everything I submitted with dates. Really hoping they fix this soon!

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anybody else think its weird how EDD always seems to make mistakes that give us LESS money but never mistakes that give us MORE? just sayin lol

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FACTS!!!!! 👏👏👏

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Omg I was literally just saying this to my roommate yesterday!! It's NEVER in our favor!!

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hey OP just wondering did you get this resolved? im dealing with missing wages issue too & wanna know if the form thing actually worked

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Update: I submitted the DE 1326E form through UI Online last week with all my documentation. Still haven't heard anything, but it hasn't been 10 business days yet. I ended up using that Claimyr service someone mentioned and actually got through to EDD yesterday! The rep confirmed they received my wage investigation form and said it's in the queue for review. They couldn't tell me exactly when it would be processed but at least I know they have it. I'll post again when I get a final resolution!

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