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Wow, reading through all these responses is both frustrating and reassuring! I'm dealing with the exact same problem - EDD somehow turned my name "David Chen" into "Davic Cehn" which is completely nonsensical. I've been putting off dealing with it for weeks because I was dreading the whole phone ordeal, but seeing all the specific solutions here has given me a clear game plan. The technical support line at 1-800-300-5616 that @Malik Thompson shared seems like the best first step - I had no idea there was a separate line specifically for system issues! I'm also going to look into the assemblymember office option as a backup. It's honestly mind-blowing that this is such a widespread issue with their system. You'd think basic name accuracy would be a priority for a government agency handling people's benefits! Thanks everyone for sharing actual actionable advice instead of just complaining (though the complaints are totally valid too 😅). Going to gather all my documents and try the technical support route first thing Monday morning. Fingers crossed we can all get this bureaucratic nightmare sorted out! 🤞
This whole thread has been such an eye-opener! I'm new to dealing with EDD (just got laid off last month) and was completely overwhelmed when I discovered my name was misspelled as "Jssica Smth" instead of "Jessica Smith" - they somehow dropped vowels like it's a word puzzle game! 😤 I was honestly panicking thinking I'd be stuck with this forever, but seeing everyone's success stories here is giving me so much confidence. The technical support line tip is gold - I'm definitely calling 1-800-300-5616 tomorrow morning with all my documents ready. It's both comforting and infuriating to know this is such a common issue. Thanks @Malik Thompson for that detailed breakdown, and thanks everyone else for sharing your experiences! Finally feel like I have a real plan to tackle this mess instead of just stressing about it 🙏
I'm dealing with this EXACT same issue right now! EDD somehow changed my name from "Rebecca Martinez" to "Rebeca Marinez" - they dropped a 'c' and switched the 't' and 'n' in my last name. It's been keeping me up at night worrying about how this will affect my claim processing. Reading through everyone's experiences here has been incredibly helpful and reassuring. I had no idea there was a technical support line specifically for system issues at 1-800-300-5616 - that's such valuable information! @Malik Thompson, your step-by-step breakdown is exactly what I needed to see. The tier 2 representative tip and getting a case number sounds like the key to actually getting somewhere instead of just getting bounced around. I'm also really intrigued by the assemblymember office suggestion from @GalacticGladiator. I never would have thought to reach out to my local representative's office for help with this kind of bureaucratic mess, but it makes perfect sense that they'd have staff experienced in dealing with EDD issues. It's honestly both comforting and maddening to see how widespread this problem is. You'd think a system handling people's unemployment benefits would have basic data accuracy figured out by now! But at least knowing there are multiple viable solutions gives me hope. Going to call that technical support line first thing tomorrow morning with all my documents scanned and ready. Thanks everyone for sharing your real experiences and actionable advice instead of just venting (though the venting is totally justified too 😅). Fingers crossed I can get this sorted out quickly! 🤞
I'm so glad I found this thread! I'm dealing with the same nightmare - EDD somehow turned my name "Christopher Williams" into "Christoper Willams" and I've been stressing about it for days. It's honestly ridiculous that so many of us are having identical issues with their system! The technical support line number is a game-changer - I had no idea there was a separate department for these kinds of system errors. @Malik Thompson, thank you so much for that detailed breakdown with the tier 2 rep tip! I'm definitely calling 1-800-300-5616 tomorrow morning with all my documents ready. It's both infuriating and comforting to know this is such a common problem. At least we're not alone in this bureaucratic mess! 🤞
I went through this exact same thing about 3 months ago! My bank (Navy Federal) rejected my EDD deposit because I had recently moved and apparently there was a mismatch between my address on file with EDD and my bank account. It was super stressful because I needed that money for rent. The payment did automatically go to my Money Network card, but it took 6 business days which felt like forever when you're waiting for it. What I learned from calling both EDD and my bank is that you should definitely try to figure out why it was rejected so it doesn't happen again. In my case, I just had to update my address with EDD through UI Online. One thing that helped me while waiting was setting up text alerts on the Money Network card so I got notified the moment the payment hit. You can do this through their mobile app or website. Also, don't panic if it takes the full week - the system works, it's just slow! Once you get this resolved, I'd recommend doing a test with a small direct deposit first (if your bank allows it) to make sure everything works before your next unemployment payment. Good luck!
That's really smart advice about doing a test deposit first! I never would have thought of that. I'm in a similar boat right now - my payment was rejected 4 days ago and I'm anxiously checking my Money Network card balance every few hours. Setting up the text alerts is a great tip too, I'm going to do that right now so I don't have to keep obsessively checking. It's so stressful when you're counting on that money! Did you end up sticking with direct deposit after you fixed the address issue, or did you switch to just using the card?
I actually went back to direct deposit after fixing the address issue and it's been working fine ever since! Navy Federal processed all my subsequent EDD payments without any problems once the addresses matched up. The test deposit idea came from a friend who works in banking - she said a lot of people don't realize you can often do a small test transfer to verify everything is set up correctly before the important payments come through. For the text alerts, make sure you verify your phone number in the Money Network system first, otherwise the alerts won't work. Hang in there, your payment should hit the card any day now based on the timeline everyone else has shared!
I'm currently dealing with this exact situation right now! My EDD payment was rejected by my bank 2 days ago and I've been really stressed about it. Reading through everyone's experiences here has been incredibly helpful - it sounds like this is way more common than I thought. I called my bank (US Bank) and they told me the rejection was due to their "enhanced fraud protection" flagging the EDD deposit as suspicious since I don't usually receive government payments. They said they could remove the flag for future deposits, but the current payment is already on its way back to EDD. Based on what everyone is saying about the 4-7 day timeline, I should see it on my Money Network card in the next few days. I'm definitely going to set up those text alerts that someone mentioned and try to get this bank issue resolved so my next payment goes through smoothly. Thanks to everyone who shared their experiences - it's really reassuring to know this gets resolved automatically even though the wait is nerve-wracking when you need the money!
Hey Omar! I went through the exact same thing with US Bank about 6 months ago - their fraud protection is super sensitive to government payments if you haven't received them before. The good news is that once they remove the flag like they said they would, future EDD payments should go through without any issues. I'd recommend calling them back after this payment hits your Money Network card to make sure they actually removed the flag from your account. Also, if you haven't already, definitely activate your Money Network card and set up the online account access now so you're ready when the payment arrives. The waiting is the worst part, but everyone's timeline here seems pretty consistent - you should see it in the next 2-3 days based on what others have experienced. Hang in there!
I just went through this exact same situation a few weeks ago and wanted to share what worked for me! The frustration is SO real when you need that money for rent. Here's my step-by-step approach that got results: **Step 1:** Called Money Network at 1-888-323-7735 at 7:45am sharp (before the rush hits) **Step 2:** When the automated system asks why you're calling, I said "lost or stolen card" - this routes you faster to a human than "general questions" **Step 3:** Once connected, I immediately asked to speak with a "card fulfillment specialist" rather than staying with general customer service **Step 4:** Had them verify my EXACT address formatting - turns out EDD had "Unit 12" but Money Network expected "#12" which caused a 3-week delay! **The specialist was able to:** - Fix the address formatting issue instantly - Expedite a replacement card at no charge (since it was their system error) - Give me a tracking number for the new card I had my card in 2 business days after that call! **Pro tip:** While you're dealing with this, also switch to direct deposit in UI Online as backup. It only affects future payments, but gives you peace of mind. Your money is definitely safe - it's just trapped by a silly formatting glitch that the right person can fix in minutes. Don't give up! The early morning calling strategy really makes all the difference. 🙌
This is such a comprehensive guide - thank you for breaking it down step by step! I'm really glad to see multiple people confirming that the address formatting issue is common and fixable. The "lost or stolen card" tip for getting through the phone system faster is genius - I would have never thought of that. It's also reassuring to know that specialists can expedite replacement cards for free when it's their system error causing the delay. I'm definitely going to follow your exact approach tomorrow morning at 7:45am. Having all these specific strategies from people who've actually succeeded makes me feel so much more confident about resolving this. Thanks for taking the time to share such detailed instructions!
I'm also dealing with this same issue right now - going on week 3 without my Money Network card! Reading through everyone's detailed experiences here has been incredibly reassuring that this is a widespread problem with actual solutions. One thing I wanted to add that might help others: I discovered that you can check the status of your card through the Money Network website (mynycb.com/moneynetworkedd) even before you receive it. You just need your SSN and some basic info. It won't solve the problem, but at least you can see if your card shows as "issued," "mailed," or still "in production." I'm definitely going to try the early morning calling strategy (7:30-7:45am) that multiple people have recommended, and ask specifically for a "card fulfillment specialist" right away. The address formatting issues that several people mentioned make so much sense - I live in an apartment and I bet there's a mismatch between how EDD and Money Network have my address stored. Thank you to everyone who shared such specific, actionable advice. This thread is literally more helpful than anything on the official EDD website! Will update with how my call goes tomorrow morning. Fingers crossed! 🤞
Thanks for mentioning the Money Network website portal! I had no idea you could check your card status online at mynycb.com/moneynetworkedd - that's really useful to know even just for peace of mind. I'm going to check that right after I post this comment. It's so helpful to see if the card is actually "in production" versus stuck somewhere in the system. I'm also planning to call tomorrow morning using everyone's strategies here - the 7:30am timing and asking specifically for a "card fulfillment specialist" seems to be the winning combination. This whole thread has been like a crash course in navigating the EDD/Money Network system! Really hope your call goes well tomorrow and that you get your card issue resolved quickly. Please do update us - I think a lot of people are following along and would benefit from hearing how the specialist route works out for you!
I'm currently dealing with this same situation and this thread has been a lifesaver! My certification went through last Thursday and shows "paid" as of Monday, but still nothing in my account (using Credit Union). I was starting to panic because I've never used direct deposit with EDD before - only ever had the Money Network card. Based on everyone's experiences here, it sounds like I should expect to wait until at least Wednesday or Thursday of next week before getting worried. I had no clue about the verification process taking so long for the first payment. Really wish EDD would just be honest about the actual timeline instead of getting people's hopes up with that "24-48 hours" nonsense. Going to call my credit union tomorrow to check for pending ACH transfers and set up those mobile alerts. Thanks to everyone who shared their experiences - knowing this is normal makes the wait so much more bearable!
I totally understand that panic - I went through the same thing when I switched from the Money Network card! Credit unions are usually pretty good about processing ACH transfers quickly once they receive them, so the delay is definitely on EDD's verification side. Thursday sounds like a realistic expectation based on your timeline. One thing I learned from this thread is to keep your Money Network card active even after switching to direct deposit, just in case there are any hiccups. The mobile alerts are such a game changer too - you'll get notified the second it hits your account instead of constantly refreshing your balance. Hang in there, your money is definitely coming!
I just went through this exact same experience last month! My first direct deposit took 6 business days from when it showed "paid" in the portal. I was checking my account obsessively every few hours and even called my bank thinking something was wrong. Turns out it's completely normal for the first payment while they verify everything on their end. Now my payments come through like clockwork in 2-3 days. The waiting is stressful but your money is definitely coming! One tip - I found that payments usually hit my account early in the morning (around 3-4 AM) rather than during business hours, so check first thing when you wake up.
Jamal Carter
Just wanted to add my experience as someone who's dealt with mixed W-2/1099 income while on UI - definitely report that $620! I made the mistake early on of thinking 1099 work was treated differently since "it's not regular employment" but EDD sees ALL income the same way during certification. One tip that helped me: when you certify online, there's a section that asks about work performed during each day of the certification period. Make sure you mark the specific days you actually worked the gig, not just lump it all into one day. This helps EDD calculate your benefits more accurately and shows you're being thorough with your reporting. Also, keep a simple spreadsheet or notes on your phone tracking any freelance/contractor work you do while on UI - date worked, amount earned, and when you got paid. This saved me so much time during certifications and gave me peace of mind that I wasn't missing anything. The $620 will reduce your weekly benefit but you'll likely still qualify for partial payments, which is way better than risking those scary fraud penalties everyone's mentioned!
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Zara Perez
•This is such great advice about marking the specific days you worked! I hadn't thought about that detail but it makes total sense that EDD would want to see exactly which days the work was performed during the certification period. Your spreadsheet idea is brilliant too - I'm definitely going to start tracking everything that way. It's so reassuring to hear from people who've successfully navigated the mixed income situation. Thanks for sharing such practical tips that I can actually use!
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Amun-Ra Azra
I just went through this exact situation a few weeks ago! Had a short-term 1099 gig while on UI and was terrified about how to handle it. After reading horror stories online about people getting hit with overpayment notices, I decided to call EDD directly to ask. Took forever to get through (literally 4 hours of redialing) but the rep confirmed what everyone here is saying - you MUST report ALL income regardless of whether it's W-2 or 1099. The rep also told me something helpful that I haven't seen mentioned yet: if you're unsure about any income reporting, it's better to over-report than under-report. She said they'd rather see you report something that turns out not to be required than miss something that should have been reported. For your $620, definitely report it for the week you actually worked. I was worried I'd lose my entire weekly benefit, but I still got partial payments using their formula. The peace of mind of being completely honest with EDD was worth way more than the temporary reduction in benefits. Trust me, those fraud penalties are no joke - I've seen people in Facebook groups dealing with $5000+ overpayment notices just for trying to hide small amounts. Just be transparent and you'll be fine!
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Miguel Diaz
•Thanks for sharing your experience with calling EDD directly! That tip about over-reporting rather than under-reporting is really valuable - I hadn't heard that before but it makes total sense. It's reassuring to know that even after spending 4 hours trying to get through, you got helpful guidance from an actual rep. I'm definitely feeling much more confident about reporting my $620 after reading everyone's experiences here. The consensus is so clear that it's not worth risking those massive overpayment notices just to try to keep a few hundred extra dollars. Better to be completely transparent and get partial benefits than deal with potential fraud penalties later!
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