EDD SDI claim disappeared from system after approval - can't reach anyone

omg the same thing happened to my cousin last year! she ended up having to reapply and start the whole process all over again because they lost her paperwork. so frustrating. did you try sending a message through the SDI online portal?

This is unfortunately happening a lot since they updated their system. What likely happened is your claim was flagged for identity verification but the notice wasn't sent correctly. Don't reapply yet - that can cause more problems. You need to: 1. Take screenshots of any approval notices you received 2. Gather your original claim number, receipt number, and any correspondence 3. Try calling right when they open at 8:00am - that's when wait times are shortest 4. If you can't get through on the main line, try the technical support line and explain the situation 5. As a last resort, contact your state representative's office - they have EDD liaisons who can help The good news is that once this is fixed, you'll receive all back payments you're owed. Your claim is probably still in the system, just not visible to you for technical reasons.

Ugh the EDD disability system is a NIGHTMARE. I had to call 65+ times before getting through last month!!! The worst part is they act like its YOUR fault when THEIR system messes up. Keep trying to call, its literally the only way to fix anything with them.

Have you tried using Claimyr? I was in a similar situation last year - approved claim but no payments for almost 2 months. Called for weeks and couldn't get through. Someone on here recommended Claimyr (claimyr.com) and they got me connected to an EDD agent in about 20 minutes. There's a video showing how it works: https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd The agent I spoke with found that my claim had been flagged for additional medical review but nobody had contacted me about it. They pushed it through manually and I had my backpay within a week.

I work in healthcare and deal with SDI all the time for my patients. What you're describing sounds like a technical glitch that happened during their quarterly system maintenance. Don't start a new application - that will definitely cause problems and potential overpayment issues later. From what I've seen, claims don't actually disappear from their internal system, even if they vanish from your online portal. The agent should be able to locate your claim using your SSN and claim number. When you do get through, ask them to check if your claim was moved to "manual processing" status, which removes it from the online portal but keeps it active internally. Also request that they check if there are any "stop payments" or "identity verification" flags on your account. Those are the two most common reasons why approved claims don't pay out.

UPDATE: I used Claimyr this morning and actually got through to an EDD representative in about 25 minutes! The agent found my claim immediately - turns out it was flagged for "quarterly income verification" but the notice was sent to my old address (even though I updated my address months ago). She removed the hold and processed all my back payments on the spot. The money should be on my card within 24-48 hours. She also added a note to my file about the address issue so it doesn't happen again. Thanks everyone for your advice - especially about Claimyr. That service was a lifesaver!

they did this to me last year too! the whole system is broken honestly

Wow, what a rollercoaster! I'm so relieved you got this resolved, Olivia. Your story really highlights how broken the EDD system can be - it's ridiculous that approved claims can just vanish from the portal without any notification. I'm bookmarking this thread because the advice about calling right at 8am, contacting state reps, and using services like Claimyr could be invaluable if I ever face a similar situation. It's honestly shameful that people have to jump through so many hoops just to get the benefits they're legally entitled to. Hopefully your experience helps other folks who find themselves in the same nightmare situation!

This is exactly the kind of post that should be pinned at the top of this community! As someone who's dealt with EDD nightmares myself, I can't stress enough how important it is to document EVERYTHING - screenshots, confirmation numbers, dates of calls, etc. The fact that your claim completely disappeared from the system but you had all your documentation saved your case. For anyone else reading this, also consider filing a complaint with the California Department of Consumer Affairs if you're getting nowhere with EDD directly. They have an ombudsman program that can sometimes cut through the red tape. So glad you got your backpay, Olivia - stories like yours give the rest of us hope that these issues can eventually be resolved!