Should I use CalFresh benefits after income increase reported on BenefitsCal but worker hasn't called back?
So I just started a new job two weeks ago that pays significantly more than my old one. I did the right thing and reported the income change through BenefitsCal right away. My issue is that my EBT card got reloaded with CalFresh benefits yesterday, and I'm not sure if I should use it? I haven't heard back from my worker about my income increase report - no calls, no emails, nothing. With this new job I'm probably making too much to qualify now, so I'm worried if I spend the benefits they might make me pay it back later? Anyone know if I should just wait until I hear from my worker, or if it's safe to use what was loaded? I still get Cash Aid too, so I'm worried about that changing as well.
17 comments


Mei Chen
Good job reporting your income change on time! You're actually required to report within 10 days when your income goes over the Income Reporting Threshold (IRT), so you did the right thing. Here's what you should know: 1. Until your worker processes the change and sends you a Notice of Action showing your benefits are reduced/discontinued, you can legally use the benefits that were issued to you 2. If you're now over the income limit, they'll reduce or stop your benefits for the FOLLOWING month, not retroactively 3. Since you properly reported the change, you shouldn't have to pay anything back, even if you're now over-income I would document that you reported the change (screenshot of your BenefitsCal submission) just to be safe. Your CalFresh and Cash Aid might be affected differently since they have different income limits.
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Jamal Thompson
•Thank you so much for this info! That's a relief to hear. I do have screenshots of my submission on BenefitsCal with the date. I think my income might be over the limit for both programs now, so I guess I should prepare for that. Do you know how long it typically takes for a worker to process these types of changes? It's been almost 2 weeks since I reported it.
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CosmicCadet
be careful with this!!! i made the same mistake last year and ended up with an overpayment notice for $835 because i spent my calfresh after getting a new job. my worker said i should have KNOWN i was over income even tho they never told me! fought it for months and still had to pay it back. the system is rigged against us
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Mei Chen
•That shouldn't have happened if you reported properly! The key difference is timely reporting. If you don't report within 10 days of exceeding your IRT (the income threshold listed on your last approval letter), then yes, they can create an overpayment. But if you report on time like the OP did, you shouldn't be responsible for benefits issued before they process your report and send a notice.
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Liam O'Connor
It sounds like you did everything right by reporting on BenefitsCal. The problem is getting through to your worker for confirmation. When I needed to reach my CalWORKs worker about an income change last month, I was getting frustrated with the wait times and disconnects. I used Claimyr (claimyr.com) to get a callback from my worker the same day. They have a video demo at https://youtu.be/jzISHxCPLwE that shows how it works. It basically holds your place in line and gets the worker to call you back. I was skeptical but it worked and saved me from constantly redialing. Might be worth trying if you need an answer quickly.
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Jamal Thompson
•I hadn't heard of this service before! I've already tried calling the main line three times but kept getting disconnected after 30+ minutes of waiting. I'll check this out because I really need to talk to someone directly about my situation.
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Amara Adeyemi
Your supposed to wait til they process the change but sometimes it takes FORVER. my worker took 6 weeks to process my income change last summer!!!! what are we supposed to do, starve while we wait for them to do their jobs???
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Giovanni Gallo
•This is exactly why I always tell people to keep calling until they reach someone. They're understaffed but that's not our problem. OP needs to document everything and keep trying to reach their worker. And yes, legally you can use the benefits until they officially adjust them.
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Fatima Al-Mazrouei
If you reported the change correctly, you should be fine to use the benefits, but it might be good to be cautious if your income went up A LOT. Like if you went from making $1,500 to $5,000 monthly, you're definitely over the limits and they might eventually determine it was an overpayment. But if you're just slightly over, it gets more complicated. For CalWORKs Cash Aid, income limits depend on your household size. For CalFresh, once they process your report, they'll determine if you're still eligible for a reduced amount or if you're completely over income. Curious though - did your BenefitsCal account show any updates or confirmation that your report was received? Sometimes there's a status that shows if it's pending or being processed.
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Jamal Thompson
•My income basically doubled - went from about $1,900 to $3,800 monthly. I have 2 kids so I think that puts me over the limit for Cash Aid at least. On BenefitsCal it just shows "Change Reported" with the date, but no other status updates.
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Dylan Wright
the way it workd for me when i reported income change was they loaded my benefits then sent me a letter 3 weeks later saying i was over income and my benefits would stop next month. i could still use what was on my card no problem. just make sure u save some of ur new job money in case they do stop ur benefits so u dont get caught with no food money
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Jamal Thompson
•That's a good point, thanks! I'll definitely be careful with budgeting from my new paychecks since the benefits might stop soon. I'm just worried about not hearing anything at all from them yet.
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Giovanni Gallo
There's a legal concept called "recipient error without fault" that applies here. If you properly reported the change and they still issued benefits, you shouldn't be responsible for an overpayment. Your report should be timestamped in their system. However, the issue here is that your CalWORKs Cash Aid will likely change as well, and that has different rules than CalFresh. With your new income level, it's crucial to get confirmation from your worker about BOTH programs. I recommend calling the county office and explaining that you reported an income change 2 weeks ago and need to know if you're still eligible. Be persistent - workers have large caseloads and sometimes reports sit in their queue for weeks.
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Jamal Thompson
•Thank you for the detailed explanation. I didn't know there was an actual legal term for this situation. I'll definitely call again tomorrow and be more persistent about getting through to someone.
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Amara Adeyemi
wait i thought we were talking about calfresh why are u bringing up cash aid? are they the same thing? im so confused by all this benefit stuff lol
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Giovanni Gallo
•CalFresh (food benefits) and CalWORKs (Cash Aid) are two separate programs with different eligibility requirements and income limits. OP mentioned in their post that they receive both. When your income changes, it can affect both programs differently - you might lose eligibility for one but still qualify for the other depending on the amount of the increase.
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Cassandra Moon
I'm in a similar situation and wanted to share what happened with me. I reported an income increase through BenefitsCal about a month ago and was worried about the same thing. My worker finally called me back after 3 weeks and explained that as long as you report timely (within 10 days of going over your Income Reporting Threshold), you can use any benefits that were already loaded onto your card without worry about overpayments. The key thing is that income changes affect the NEXT month's benefits, not the current month. So if you reported properly and got benefits loaded after that, those are yours to use. Your worker will send you a Notice of Action letter when they process the change - that's when you'll know officially if your benefits are stopping or being reduced. With your income doubling to $3,800 for a household of 3, you're likely over the limit for CalWORKs Cash Aid but might still qualify for some CalFresh depending on your exact circumstances. Don't stress about using what's already on your card - you did everything right by reporting quickly!
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