CalWORKs EBT card still active after mom passed away - reported death but CalFresh benefits loaded
I'm in a really uncomfortable situation and need advice. My mom was receiving CalFresh/food stamps and had been on CalWORKs until last year. She passed away about 3 weeks ago (still processing everything). I called the county office the day after she passed to report it and stop her benefits. The person I spoke with said they'd note it in the system and I'd need to bring in her death certificate when I received it. Here's the problem - I just noticed that her EBT card was reloaded with food stamps for this month, even after I reported her death. I still have her card because I was helping her manage finances before she passed. I absolutely don't want to use these benefits or get in trouble for fraud, but I'm also worried that if I call again they'll think I was trying to scam them or something. Does anyone know the proper procedure here? Should I call back again? Do I need to return the card? Will they make me pay back the benefits that were incorrectly loaded?
21 comments


Charity Cohan
the same thing happend to me when my aunt passed. they loaded her card for like 2 monthes after!!! i just cut the card up and didnt use it. when i brought in death certificate they didnt say nothing about paying anything back it was there mistake not yours
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Jean Claude
•That's a relief to hear! Did you have to make a special appointment or did you just go in to drop off the death certificate?
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Josef Tearle
I'm so sorry for your loss. You're doing the right thing by being proactive about this situation. When someone on benefits passes away, you should: 1. Report the death (which you already did - good job) 2. Provide the death certificate to the county office (bring original + copy) 3. Return the EBT card when you bring in the certificate The benefits were likely loaded automatically because the case hadn't been officially closed yet. This happens frequently in the system. Since you reported it promptly and haven't used the benefits, you shouldn't face any penalties. The EBT card should be surrendered when you bring in the documentation.
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Jean Claude
•Thank you for the clear steps. I just received the death certificate yesterday. I'll make an appointment to bring everything in this week.
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Shelby Bauman
I went through this with my grandma last year. The county worker told me its actually FRAUD if benefits get used after someone dies even if the county loads them by mistake!! Make sure you don't touch that money and definitely don't throw away the card without turning it in. I had to sign a form saying I wouldn't use the benefits when I brought in her death certificate.
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Quinn Herbert
•thats not true lol. the COUNTY made the mistake, not the person. its only fraud if u intentionally dont report the death and keep collecting. OP already reported it so theyre fine
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Shelby Bauman
•Maybe different counties handle it differently? I'm just sharing what I was told by MY caseworker in Sacramento County. Better to be safe than sorry!
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Salim Nasir
You did the right thing by reporting it right away. What's happening is that CalFresh benefits are often pre-authorized before their actual issuance date, so even though you reported the death, the month's benefits had already been queued up in the system. Here's what you should do: 1. Bring the death certificate to your county office along with the EBT card 2. Ask for a receipt showing you returned the card 3. Request written confirmation that you properly reported the death You won't be asked to repay benefits that were incorrectly issued after you reported the death. The system can take time to process changes, but since you have proof that you reported it promptly, you're protected. By the way, I'm sorry about your mom. Don't worry too much about this - it's a common administrative issue.
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Jean Claude
•Thank you for explaining how the system works. I'll definitely ask for receipts and written confirmation when I go in. This has been such a stressful time, and I was worried this would turn into another big problem to deal with.
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Hazel Garcia
Trying to get through to the CalWORKs office on the phone is nearly impossible these days. I tried calling about my own case for three days straight and kept getting disconnected. Finally used Claimyr.com to get through - they hold your place in line and call you back when a real person is available. I watched their demo video (https://youtu.be/jzISHxCPLwE) and it worked exactly like they said. Saved me hours of frustration. You might want to try that to get this sorted out faster instead of waiting for an in-person appointment.
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Jean Claude
•Thank you for the suggestion. I've been getting nowhere with the automated phone system. I'll check out that service - at this point I just want to speak with someone directly and get this resolved.
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Laila Fury
Yo just an FYI you might be eligible for the $255 death benefit from Social Security to help with funeral costs if your mom was getting SSI too. My cousin had to deal with all this last yr when her mom passed. Also check if there was any cash aid left on the EBT too cuz thats different from the food benefits.
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Jean Claude
•She wasn't on SSI, but I appreciate the tip about checking for cash aid too. I'll look into that when I access the card balance.
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Quinn Herbert
the county takes FOREVER to process anything i swear. my address change took like 3 months to update in there system even tho i reported it right away. dont stress urself out about this, u did everything right
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Jean Claude
•The bureaucracy moves at its own pace, I guess. Thanks for the reassurance.
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Geoff Richards
my condolences on ur loss 😢 when my father passed it took a lot of paperwork to get everything sorted with all his benefits. bring multiple copies of the death certificate because different departments might need their own copy
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Salim Nasir
Just a follow-up thought - make sure you're keeping detailed notes of who you talk to (names, ID numbers if they provide them), dates, and what was discussed. This creates a paper trail showing your good-faith efforts to resolve the situation properly, which protects you in case there are any questions later. Most county workers are understanding about these situations, especially when you're being proactive and honest.
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Jean Claude
•That's really smart advice. I actually did write down the name of the first person I spoke with and the date, but I'll be even more detailed going forward. Thank you!
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Jayden Hill
I'm so sorry for your loss. Going through this kind of administrative confusion while grieving is the last thing you need. I went through something similar when my dad passed - the system just doesn't move fast enough sometimes. One thing that helped me was calling the EBT customer service line (1-877-328-9677) to check the exact balance and transaction history on the card. They can also put a note on the account that the cardholder is deceased while you're waiting to get to the county office. It's not a substitute for the official process, but it creates another record that you're handling this properly. You're absolutely doing everything right by not using the benefits and being proactive about reporting everything. The county deals with this situation regularly, so don't worry about them thinking you're trying to scam anyone. Your honesty and quick reporting will be clear from their records.
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Dmitry Volkov
I'm so sorry for your loss, Jean Claude. What you're going through is incredibly difficult, and dealing with bureaucratic issues on top of grief is just overwhelming. I wanted to add that if you need to check the card balance before going to the county office, you can call the EBT customer service line at 1-877-328-9677 or check online at ebt.ca.gov. This way you'll know exactly what benefits were loaded and can provide that information when you meet with the caseworker. Also, when you do go to the county office, consider asking if they can give you a case closure letter or some kind of official documentation showing the case was closed due to death. This can be helpful if you need it for other agencies or services that might still have your mom in their system. You've handled everything exactly right - reporting immediately and not touching the benefits shows your integrity during an already heartbreaking time. The county workers will see that in your case notes and appreciate your honesty.
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Zoe Wang
•Thank you for the practical advice about checking the card balance beforehand and asking for a case closure letter. I hadn't thought about other agencies potentially still having her in their system, but that's a really good point - having official documentation could save me from having to explain this situation multiple times to different places. I'll definitely check the balance online before I go in so I can give them exact numbers. It's helpful to know there are these specific steps I can take to make the process smoother. Everyone's responses here have been so supportive and informative during such a difficult time.
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