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Mae Bennett

CalFresh recertification denied - can my mom still use leftover EBT balance?

So my mom just found out her CalFresh recertification was denied last week. Something about her income paperwork not matching what they had on file (she works part-time at different places). She's planning to appeal but we're confused about the EBT card. There's still like $340 left on there from her previous benefits. Is she allowed to keep using that money for groceries while the appeal is happening or will they take it back? Don't want her to get in trouble for using benefits she's not entitled to anymore. Has anyone dealt with this situation before?

She can absolutely use whatever balance is currently on the EBT card! That money was already issued to her for previous months and belongs to her regardless of the recertification denial. The county doesn't remove funds once they've been added to the card. Just make sure she understands that no new benefits will be added until the appeal is resolved in her favor.

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Thanks for clarifying! She was worried about using it and then somehow owing that money back if her appeal doesn't work out.

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My recertification got denied in February and i was still able to use my remaining balance. but they WONT add any new $$ until your mom gets approved again. tell her to appeal RIGHT AWAY though!!!! she only has 90 days from the notice date to file the appeal!!!

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Thanks! She's filling out the appeal form today. Do you know how long the appeal process usually takes?

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it took about 5 weeks for mine to get resolved. and they did end up approving me and giving me backpay for the months i missed! good luck to your mom!!!

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To be very clear about this situation: Any balance currently on your mother's EBT card is legally hers to spend. When CalFresh benefits are issued, they belong to the recipient even if their case is subsequently closed or denied for recertification. However, there are two important points to understand: 1. She should file her appeal within 90 days of receiving the denial notice if she believes the decision was incorrect. If she appeals within 10 days of the notice, she may be able to request continued benefits during the appeal process. 2. If she's planning to appeal, she should gather documentation showing her actual income from all employers during the period in question. Income verification is one of the most common reasons for recertification denials. Benefit access during appeals can be confusing, so don't hesitate to contact her county office for clarification on her specific case.

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Thank you! This is really helpful. She didn't know about the 10-day window for continued benefits, but unfortunately it's already been about 14 days since she got the notice. She'll definitely gather all her income documentation though.

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just wondering but why was your mom denied? was it because she makes too much money now or just because of paperwork issues? my recert is coming up next month and im nervous about it

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It was just paperwork issues. She works for 3 different families doing house cleaning and one family paid her more during the recertification month than usual (holiday bonus), so the income didn't match what she normally reports. The worker thought she was hiding income, but it was just a one-time thing.

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When I had a similar issue last year, I spent THREE DAYS trying to reach my caseworker to explain the income discrepancy. Kept getting disconnected or stuck on hold forever! I finally used Claimyr.com to get through to a real person and it saved me so much time. Their system calls the county office for you and gets you connected to a live worker without the wait. They even have a video showing how it works: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8. Seriously worth it for appeal situations where you need to explain things directly to a person.

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I've never heard of this but sounds useful. My mom hates being on hold too - she hangs up after like 20 minutes because she needs to get to work. I'll check it out, thanks!

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i use the BenefitsCal app 2 contact my worker. they usually answer messages in a few days so u dont have 2 call

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DONT WORRY the EBT money is YOURS once its on the card. they cant take it back. i had over $500 on mine when i got cut off last year. used every penny of it lol. but ur mom should defintely appeal tho!!! they make mistakes ALL THE TIME with the income stuff. happened to me twice.

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That's reassuring! She's definitely going to appeal - the holiday bonus she got shouldn't count against her regular income.

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Just want to add that if your mother is technically over the income limit due to that one-time bonus, she should specifically mention on her appeal form that it was a "non-recurring lump sum payment" which is how CalFresh classifies one-time bonuses or gifts. These are NOT supposed to be counted as regular income for eligibility purposes. Having the proper terminology might help her case move forward more smoothly.

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That's incredibly helpful! I'll make sure she uses exactly that term on the form. Do you know if she needs any kind of proof from the family that paid her the bonus?

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A letter from the employer stating it was a one-time holiday bonus would be ideal. Even a text message or email confirming it would help. If she can't get that, she should submit her bank statements or payment receipts showing the pattern of regular payments and then the one unusual larger payment.

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my aunt had the same thing happen she just reapplied instead of doing the appeal thing cuz its faster sometimes

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Interesting! I didn't know you could just reapply instead of appealing. Did she have to wait a certain amount of time before reapplying?

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you can reapply right away but the problem is you might not get benefits backdated to when you were cut off. with an appeal you can get all the missed benefits if you win. that's why i always say APPEAL dont just reapply!!

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That makes sense! Since it's been 2 weeks already and she needs groceries now, maybe she could do both? Appeal for the backdated benefits but also reapply for faster approval going forward?

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That's actually a very smart approach. She can absolutely do both simultaneously - file the appeal to potentially recover backdated benefits AND submit a new application to get the process started again. Just make sure she discloses on the new application that she's also appealing the previous case.

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That's exactly what I'm going to tell her to do! Appeal for the backdated benefits and file a new application too. Thank you everyone for all the helpful advice - this community is amazing. I'll update once we hear back on her case.

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