CalFresh benefits terminated despite submitting renewal online - system error?

This happens ALL THE TIME with the online system!! I had the exact same problem last year. The county systems often don't sync properly with BenefitsCal. Don't reapply - call your county office and tell them you have proof you submitted on time and they need to reinstate your benefits. Ask for immediate restoration since this was THEIR error not yours. Make sure to have your confirmation email ready to read to them.

You def need to call them ASAP! Did you upload all the verification documents they needed or just submit the form? Sometimes ppl think they finished everything but missed uploading proof of income or something.

This is a very common issue with the CalFresh system. What's happening is that sometimes the online submissions through BenefitsCal don't properly transfer to the county worker's system (called C-IV or CalSAWS depending on your county). Here's what you need to do: 1. Call your county CalFresh office first thing tomorrow morning 2. Explain that you completed recertification online before the deadline and have proof 3. Request a "restoration of benefits" due to agency error 4. Ask them to check if your documents are visible in their system 5. If they can see your submission, they should be able to reopen your case without you reapplying 6. Request retroactive benefits for any months missed If you can't get through on the phone (very likely), you may need to go in person to the office with your proof of submission. Don't take no for an answer - this is their error and they are required to fix it.

Hey there! I work at a community organization that helps people with benefit issues. This happens constantly with the online system. One trick I've found is using Claimyr.com to get through to the county CalFresh phone lines. It basically waits on hold for you and calls you back when a real person is on the line. They have a video showing how it works: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8 Make sure to tell the worker you need an "administrative restoration" due to a "system error" - those are the magic words that usually get them to expedite fixing it. And be sure to mention you have email proof of timely submission. Good luck!

OMG the EXACT same thing happened to me 2 months ago!! I did everything online and even got the confirmation but still got cut off. When I finally got through to my worker (took 3 days of calling non-stop), they said they could see I had started the recertification but it showed as "incomplete" in their system even though BenefitsCal said it was complete. Such a broken system!!! They made me resubmit everything but at least backdated the benefits once it was fixed.

did u sign the recert form? sometimes ppl forget to esign it and that makes it incomplete even tho u uploaded all docs

The problem is that there are TWO systems that don't talk to each other properly. When you submit online through BenefitsCal, it's supposed to transfer to the county system (CalSAWS), but sometimes the transfer fails and your worker never sees it even though you got a confirmation. It's TOTALLY their fault, but of course we're the ones who suffer. Make sure when you call to ask them to check BOTH systems for your documents.

u should go in person to the office bring all ur proof they cant ignore u when ur standing right there lol thats what i did

Update us after you get through to them! I'm curious if they'll fix it right away or give you the runaround. In my experience they usually fix it when you have proof, but sometimes they make you jump through so many hoops first.