When you do talk to someone, make sure to ask if your benefits can be backdated to fix the mistake! They should give you the difference for any months you received the incorrect amount. Don't let them tell you they can't fix past months - they absolutely can if it was their calculation error!

I work for a nonprofit that helps families navigate CalFresh issues, and this sounds like a classic case of missing deductions. With your income and family size, you should definitely be getting more than $380. The childcare expense you mentioned ($850/month) is huge - that alone could increase your benefits significantly since it reduces your countable income. A few tips for when you call: 1. Have all your documents ready (pay stubs, rent receipts, childcare provider info) 2. Ask specifically for your "eligibility determination worksheet" - this shows exactly how they calculated your benefits 3. If the first worker can't help, ask to speak with a supervisor 4. Take notes on who you talk to and when Also, double-check that they have your household size correct (you + 3 kids = 4 people) and that they're applying the correct utility allowance for your area. These are common mistakes that can really impact your benefit amount.

wait this is completely different from the Market Match program right? because i use that at farmers markets where they match like $10 of my ebt...

This thread has been so informative! I'm a single mom in Fresno County with a 7-year-old, and I had NO idea this California Fresh program existed. We get about $280 in CalFresh monthly, so it sounds like we might qualify. The extra $50 for produce would be a huge help - fresh fruits and vegetables are so expensive! I'm definitely going to call tomorrow and ask specifically for the "California Fresh Supplemental Benefit." Thank you everyone for sharing your experiences and tips!

UPDATE: I followed the advice here and it's starting to work! Called EBT customer service with the right terminology and they immediately knew what to do about the theft claim. Then I used that Claimyr service someone mentioned to actually get through to a supervisor at my county office. The supervisor confirmed there was an error in my income reporting - apparently during my last recertification, they accidentally entered my previous employer's QUARTERLY tax reporting as my MONTHLY income! No wonder it was showing $3,700! She said she's correcting it right away and will process an underpayment claim since I've been receiving reduced benefits due to their error. Thank you everyone for the help!

So glad to see your update! This is exactly why I always tell people to escalate to supervisors - frontline workers often don't have the full picture or authority to make corrections. The quarterly vs monthly income mix-up is unfortunately super common, especially after recertifications. For anyone else reading this thread with similar issues: Dylan's experience shows why it's crucial to 1) use the specific terminology mentioned by QuantumQuasar, 2) escalate to supervisors when needed, and 3) don't give up! The system has problems but there are people who can and will help when you reach the right person. Dylan - definitely follow up on that underpayment claim timeline. In my experience, those can take 30-45 days to process, so don't panic if it doesn't show up immediately. Keep checking your EBT balance and BenefitsCal for updates!

Thanks everyone for all the helpful information! I'll definitely keep my kids' old P-EBT cards just in case, but now I know to watch for new P-EBT 4.0 cards coming hopefully this spring/summer. I'm going to double-check with the school that they have our current address too. This has been really helpful!

This thread has been super helpful! I'm in a similar situation - got P-EBT 3.0 cards for my two kids last year but wasn't sure what to expect with 4.0. One thing I wanted to add for anyone reading this: if you moved during the school year, make sure to update your address with BOTH your old school district AND your new one. I learned this the hard way when we moved mid-year and almost missed out on benefits because there was confusion about which district was responsible for issuing our cards. Also, keep all your P-EBT cards even if they're at zero balance - I've heard of people getting surprise deposits months later for missed benefits. Really appreciate everyone sharing their experiences here!

I work at a local community center and we see this exact situation almost daily. Here's what's helped other families: 1) If you have kids under 18, contact your school district's family liaison - many have direct contacts with county workers for emergency situations. 2) File a complaint with the California Department of Social Services if your benefits were wrongfully discontinued - you can do this online while waiting to reach someone by phone. 3) Most importantly, go to your county office IN PERSON if possible. They can't hang up on you and often have same-day emergency assistance available. Bring ID, any paperwork you have, and specifically ask for "immediate needs assistance" for your children. Don't let them schedule you for next week - emphasize this is an emergency food situation.

@Zainab Ahmed I went through this exact nightmare 6 months ago when my benefits suddenly stopped. Here's what finally worked: 1) Call the state CalFresh hotline at 1-877-847-3663 instead of your county office - sometimes they can see issues the county can't. 2) If you can't get through by phone, use the "Contact Us" form on the MyBenefitsCalWin website and mark it as URGENT - they responded to mine within 24 hours. 3) Most importantly, if your benefits were cut without proper notice, you can get emergency replacement benefits while appealing. Ask specifically for "replacement benefits pending appeal" when you do get through to someone. Don't give up - you and your kids deserve to eat while this gets sorted out!