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I am DEVASTATED right now!! Someone somehow got my EBT card info and cleaned out our entire monthly CalFresh balance today. I checked my transaction history and there were 4 charges I NEVER made - all in San Leandro (we live in Oakland): Quik Stop, Safeway on E 14th, Rite Aid, and Walmart on Davis. Over $1,225 GONE in one day!! I called the number on the back of my card right away but all they did was cancel my old card and say they're sending a new one in 7-10 business days. Nothing about getting the stolen benefits back!!! My kids and I literally have NO FOOD money now until next month's benefits. Has anyone dealt with EBT theft before? Is there any way to get the stolen benefits back? Do I need to file a police report? Contact my county worker? This is a nightmare and I don't know what to do!!
My aunt's CalFresh EBT card was skimmed last week and someone took out all $765 of her benefits at an ATM across town. She reported it to both the local police and called the EBT customer service number to file a claim. They told her it would take 'up to 30 days' to investigate but were super vague about the process. Does anyone know if CalFresh/EBT actually checks the ATM cameras when benefits are stolen? Do they show victims the pictures of who took the money? She's a senior living on fixed income and really needs those benefits to eat this month. The county office just keeps telling her to 'wait for the investigation' but I'm worried they're not actually doing anything.
I know how frustrating the wait is when you're depending on those benefits for food. If your aunt needs to speak directly with her county worker instead of waiting on hold forever, she might want to try using Claimyr. It's a service that waits on hold with CalFresh for you and calls you back when a real person answers. Saved me hours last month when I had a similar issue. They have a video showing how it works at https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8 and their site is claimyr.com. Made it so much easier to get actual answers from my worker.
EBT fraud investigator here. Yes, we absolutely check security footage when available, but we don't share those images with victims due to legal/privacy concerns and ongoing investigation protocols. The 30-day timeline is standard because we have to: 1. Verify the transaction details with the retailer/bank 2. Obtain and review any available footage 3. Cross-reference with other fraud patterns in the system 4. Complete documentation and approve/deny the claim In the meantime, your aunt should immediately: - Change her PIN if she hasn't already - Request emergency supplemental benefits (form CF 303) - Ask her county worker for referrals to local food banks - Keep checking her EBT account for any additional unauthorized transactions Approximately 85% of valid claims are approved and benefits are restored. The remaining 15% are typically denied due to insufficient evidence or other complicating factors.
if ur really a fraud investigator y do u guys take so long??? serious question not trying to be rude but ppl need to eat!
@Carmen Sanchez Thank you for sharing the insider perspective! This is really helpful to understand what actually happens during the investigation. The 85% approval rate is encouraging. One quick question - when you say change "her PIN, does" that help prevent future fraud, or is it mainly just a precaution? Also, do you know if there s'any way to expedite the process for seniors or people with medical conditions who really can t'wait the full 30 days for food?
I've been trying to use my CalFresh EBT card at the certified farmers market near my apartment for the past three weekends, but every time I swipe it says 'benefit not available' or something like that. I called the county office last week and the lady told me all certified farmers markets in California should accept CalFresh and even have the Market Match program where they match up to $10. When I told the market manager what the county said, he insisted they don't have the system set up for EBT yet but are 'working on it.' Has anyone else had this problem? Are certain farmers markets excluded from accepting CalFresh? I'm trying to buy healthier food for my kids but this is super frustrating and the county and market are giving me completely different information!
my ebt card stopped working last month even tho i had benefits on there. had to get a replacement card. maybe ur card is broken?
I'm new here but dealing with the same frustrating situation! Just wanted to add that some farmers markets also have a "token" system for EBT users - you swipe your card at a central booth and get wooden tokens or paper vouchers to spend with individual vendors. The market near me in Sacramento does this and it works great. Maybe ask if your market has this setup instead of individual vendor machines? Also, I've found that calling ahead on Friday afternoons helps - market managers are usually there prepping for the weekend and can give you a straight answer about their EBT situation rather than making you drive over just to find out they don't accept it.
I'm currently receiving CalFresh benefits in Los Angeles County but I'm moving to San Bernardino (Inland Empire) next month due to cheaper housing. Do I need to close my existing case and start all over with a new application in San Bernardino County? Or is there a way to transfer my case between counties? Really don't want to lose benefits during the transition since I'm a single parent with two kids and we depend on the food assistance. Anyone gone through this county-to-county move process recently? The EBT card is literally keeping us fed right now.
This might also be a good time to check if your income reporting threshold (IRT) will be changing. The IRT can vary slightly by county sometimes. When San Bernardino County takes over your case, they should send you a Notice of Action that includes your IRT amount. Make sure you know this number because if your income ever goes above it, you need to report the change within 10 days (even outside your regular SAR7 reporting period).
Just wanted to add - make sure you keep copies of EVERYTHING during this transfer process! Screenshots of your current benefit amount, copies of any paperwork you submit, confirmation numbers from phone calls, etc. I learned this the hard way when my case got mixed up between counties and I had to prove what my original benefit amount was. Also, if you have kids in school that get free lunch through CalFresh, make sure to notify their school district about the move too so there's no interruption in their meal benefits. The school districts don't always automatically know about address changes. Good luck with your move to the IE - you're making a smart financial decision with the lower housing costs!
I recently got off the streets and found a small apartment last week after being homeless for 8 months. I've been getting CalFresh and cash aid while I was homeless (using the county office as my mailing address). I already moved into my new place but didn't tell my caseworker yet because everything happened so fast. Will they stop my benefits when I report the change? I'm worried because my job is only part-time (20 hrs/week) and I still really need the assistance to cover food and bills until I can get more hours. Has anyone moved from homeless to housed while on benefits? What happened to your CalFresh and cash aid amounts?
Also, make sure to report ALL your utility expenses when you update your housing information. If you pay for heat, electricity, water, garbage, or phone service separately from your rent, make sure to tell your worker about ALL of these costs. In many cases, you can get the Standard Utility Allowance (SUA) added to your CalFresh calculation if you pay for heating or cooling, which can significantly increase your benefit amount.
Congrats on getting housed! That's amazing after 8 months on the streets. Just want to add that when you call to report the change, ask your worker about the Homeless Shelter Deduction if you qualify. Since you were recently homeless, you might be eligible for certain transitional benefits or expedited processing. Also, if you have any moving expenses or security deposit costs, keep those receipts - sometimes they can help with your case. The fact that you're working part-time actually helps show you're making efforts toward self-sufficiency, which workers generally view positively. Don't stress too much - the system is designed to help people transition from homelessness to stable housing, not penalize them for it!
Amara Okafor
Update on the process: Once you submit Form 243 and have your police report number, the county has 10 business days to make a determination. If approved, replacement benefits should be issued within 5 business days after that. So in total, it could take up to 15 business days (about 3 weeks) to get your benefits restored. During this time, make sure to: 1. Call your worker every few days for updates 2. Check your EBT account online regularly 3. Keep documentation of all communication 4. If denied, immediately request a fair hearing (you only have 90 days) The 2025 regulations actually improved this process. Previously, it could take up to 45 days, so while 3 weeks is still difficult, it's better than it was.
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Liam Sullivan
AuthorThis is incredibly helpful information! I went to the county office today and submitted everything. They gave me a $275 emergency food voucher for the next week and took all my documentation. The worker I spoke with said they're seeing a huge increase in EBT theft cases, especially in Alameda County. You were right about asking for emergency assistance - they didn't offer it until I specifically requested it because of having kids at home. Thank you all so much for your help during this nightmare situation.
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NebulaNova
I'm so glad you were able to get the emergency food voucher and submit all your paperwork today! That's a huge relief. The fact that the county worker mentioned seeing a surge in EBT theft cases in Alameda County is really concerning - it definitely sounds like there's some kind of organized operation targeting benefit recipients in our area. Keep us posted on how the claim process goes. Your detailed documentation and proof that you were at work during the fraudulent transactions should really help your case. Fingers crossed you get your benefits restored quickly! And thank you for sharing this experience - it's helping other community members learn what steps to take if this happens to them.
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