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Update from the OP would be helpful - were you able to reach someone and get this resolved? This type of document mixing can sometimes flag cases for fraud investigation if not addressed quickly, since it appears as though two people might be applying for benefits using the same documentation. Not to add stress, but best to be proactive.
I finally got through yesterday! The worker was actually really helpful and apologetic. They confirmed it was a document indexing error in their imaging system - apparently when documents are uploaded, they sometimes go into a general queue and then get manually assigned to cases. Someone clicked the wrong case number for my SDGE bill. They've moved it to my correct file and put notes in both our cases explaining the mix-up. They also checked and confirmed no other documents were misplaced. Such a relief!
That's such great news! I'm so glad you got it resolved quickly. It's actually reassuring to hear that they have a process for handling these document mix-ups and that they were able to check for other potential issues too. Thanks for updating us - this whole thread will be really helpful for others who might experience similar problems. The fact that they documented everything in both case files shows they take these privacy issues seriously.
Update: I just got through to someone using that Claimyr service (it actually worked!). The worker explained that any electronic transfers over $250/month automatically trigger a verification request, which was supposedly mailed but I never received it. They're reissuing the request but she said I can upload the documents now and they'll process them within 3 business days. She also said they can issue emergency benefits for my kids since we're almost out of food. Really relieved but still frustrated by the whole process. Thanks everyone for your help!
That's excellent news! Glad you were able to get through and get some answers. Make sure to get those verification documents uploaded right away, and follow up again in 3 business days if your regular benefits aren't reinstated. The emergency benefits should help in the meantime. Also, for future reference, set up text or email notifications in BenefitsCal so you don't miss important notices.
So glad you got through and are getting this resolved! This is a perfect example of why the CalFresh system needs better communication - automatically flagging electronic transfers without proper notice is causing unnecessary stress for families. For anyone else dealing with similar issues, it's worth noting that you can also request all future correspondence be sent via email through your BenefitsCal account to avoid missed mail notices. The $250 threshold for automatic verification is something more people should know about upfront. Hope your benefits get restored quickly!
Make ABSOLUTELY SURE you complete your recertification ON TIME!!! If you miss the deadline they will DISCONTINUE your benefits and you'll have to reapply from scratch which can take 30 DAYS or MORE to process!!! Don't risk your family going without food!!!
Just want to echo what others have said - the P-EBT program was definitely a temporary pandemic benefit that's now ended. I work at a community center and helped a lot of families navigate this confusion back in 2021-2022. For your recertification next month, here's a helpful tip: start gathering your documents NOW rather than waiting until the last minute. Create a checklist of what you need and check items off as you collect them. Most counties will send you a notice about 45 days before your recertification is due, so you should have plenty of time if you start early. Also, if you're having trouble with your case or need to speak to someone quickly, some counties now offer online chat options or callback services so you don't have to wait on hold for hours. Check your county's website to see what options are available. Good luck with your recertification! It sounds like you're being proactive about it which is great.
Thank you Emma, this is really helpful advice! I'm definitely going to start gathering my documents this week instead of waiting. I had no idea some counties offer online chat or callback services - that would be so much better than sitting on hold forever. I'll check my county's website to see what they have available. Really appreciate everyone's help in this thread, you've all made me feel so much more confident about understanding these different programs!
So glad you got through to someone who could help! This is exactly why I always tell people to keep pushing when they get denied - there are so many mistakes made during the initial review process. The fact that you weren't asked about childcare expenses on your original application is a red flag that the caseworker didn't do their job properly. Those deductions can make or break eligibility for families like yours. Fingers crossed your appeal goes through quickly and you get approved with backpay!
This whole thread has been so helpful to read as someone new to navigating these programs! I'm just starting the CalFresh application process myself and had no idea about things like childcare deductions or how one-time income could affect eligibility. It's really encouraging to see how the community comes together to help each other figure out these confusing systems. @32a1b7165b12 I'm so glad you were able to get through to someone and get your case moving forward - hopefully more people will see this thread and know not to give up after an initial denial!
This is such an important thread for anyone dealing with CalFresh denials! I'm a case manager at a local food assistance nonprofit and I see this exact situation ALL the time. The biggest issue is that many caseworkers don't ask the right questions during the initial application review. They're required to ask about dependent care expenses, medical costs, and shelter expenses that can be deducted, but it often gets missed in the rush to process applications. For anyone reading this - ALWAYS mention childcare costs, even if you think they won't count. Also, if you get denied, don't just reapply right away - appeal first because you keep your place in line and they have to do a more thorough review. And definitely keep all your documentation organized (pay stubs, childcare receipts, medical bills) because you'll need them for the appeal process.
Thank you for sharing your professional perspective! As someone who just joined this community and is trying to understand how these programs work, it's really valuable to hear from someone who sees these cases regularly. Your point about keeping documentation organized is so important - I'm realizing there are so many details that can make or break an application that aren't obvious to newcomers like me. It sounds like the system really puts the burden on applicants to know all the right things to mention, which seems backwards when people are already struggling. Is there a checklist somewhere of all the possible deductions people should be aware of before they apply?
NeonNomad
hav u tried goin to ur county office agen? sometimes thats the only way i can get anythng done w my calfresh. its so annoying but I bring a book and just wait all day if i have too. the online stuff never works right for me either and im tired of the phones.
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Zoe Dimitriou
•I wish I could, but I'd have to take a day off work and I can't afford to lose the hours right now. Plus I'd need to find childcare for my youngest who isn't in school yet. It's frustrating that in-person seems to be the only reliable way to get help!
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Jamal Anderson
Just wanted to follow up - were you able to confirm they received your SAR7? If your income change was less than $125/month, you technically don't even have to report it on the SAR7 mid-period (though it's always good that you did). The key threshold to worry about is the IRT that was listed on your approval notice. As long as your total household income stays below that, your benefits should continue without interruption.
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Zoe Dimitriou
•Yes! I finally got through to someone yesterday using that Claimyr service another commenter suggested. They confirmed my SAR7 was received and being processed. The worker even checked over the info to make sure everything was in order. Turns out I was stressing for nothing since it was all in the system properly. Benefits should load as normal next month. Such a relief!
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Liam McConnell
•That's such great news! I'm so glad you were able to get confirmation and peace of mind. It's ridiculous that we have to jump through so many hoops just to talk to someone, but at least you know everything is on track now. Thanks for updating us - it gives me hope for my own CalFresh issues!
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