California DMV

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Ask the community...

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This whole situation sounds super stressful! I went through something similar when I transferred my motorcycle title last year. One thing that really helped me was checking my credit card or bank statement to see if any DMV fees were actually charged - if they took payment, there's a good chance your submission went through even without the confirmation page loading. Also, I'd recommend trying the DMV's online chat feature if they still have it active - sometimes it's faster than calling and they can look up your transaction using your license plate or VIN. The chat agents were surprisingly helpful when I used it. If all else fails, you can always file a duplicate notice and they'll sort out any duplicates on their end. Better to be extra cautious when it comes to liability issues! Hope you get it resolved quickly! 🤞

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That's really solid advice about checking for charges on your bank statement! I hadn't thought about using that as proof the transaction went through. The online chat feature is a great suggestion too - I always forget about that option but you're right, it's often faster than waiting on hold. Really appreciate you mentioning the duplicate filing option as a backup plan. It's reassuring to know the DMV can handle duplicates on their end if needed. Thanks for sharing your motorcycle transfer experience - gives me hope this will work out! 🙏

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This whole thread is incredible! So many helpful suggestions. I just want to add one more thing that saved me when I had a similar DMV website crash - if you remember approximately what time you submitted it, try calling and asking them to search their system logs for that specific timeframe. I had to do this once when their payment went through but I never got confirmation. The DMV tech was actually able to find my submission in their database using my name, the timestamp, and vehicle info. It took some digging on their part, but they found it! Also, definitely save/bookmark this thread - this is like a masterclass in dealing with DMV website failures. You all have covered literally every possible angle to try. Paolo, I'm confident you'll get this sorted out with all these great strategies! 🙌

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Just wanted to chime in with another data point - I had this exact same issue about 6 months ago when I sold my Honda. The website crashed right after I hit submit and I was panicking thinking I'd have to start over. Called the DMV the next day and they found it in their system no problem! Apparently their confirmation emails are pretty unreliable. The agent told me that as long as you got through the payment screen (if there was one), the submission usually goes through even if the page crashes afterward. Definitely still call to confirm though - better safe than sorry with liability issues!

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This is really helpful to know! I'm in the exact same boat right now and was freaking out about potential liability issues. Good point about the payment screen - I think I did make it through that part before the page crashed. Still gonna call to double check, but this definitely makes me feel better about the whole situation. Thanks for sharing!

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I work at a DMV field office and can confirm that our online system has been having intermittent issues with confirmation emails lately. The good news is that if you made it through the entire submission process (especially if you saw any kind of processing or "please wait" screen), there's about a 90% chance it went through on our end even without the confirmation. When you call, ask the agent to search by your driver's license number and the date you submitted - that's usually the fastest way for us to locate it. Also, don't worry if you have to wait on hold for a while - we're required to help you resolve this issue and get you proper documentation. Just be patient with us! 😊

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Hey OP, whatever you do, DON'T drive until you're fully reinstated. It's not worth the risk. I know someone who got caught driving on a suspended license and it made everything 10x worse. Just be patient and do it right!

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Thanks for the warning! Definitely not planning on driving until everything's sorted. It's a pain but not worth making things worse.

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For California DMV license reinstatement, you'll want to gather these documents before you go: 1) Proof of payment for all outstanding fines/fees (keep those receipts!), 2) SR-22 insurance form if required, 3) Completion certificate for any court-ordered classes, 4) Valid ID, and 5) the reinstatement fee (usually around $55). Also, call ahead to confirm what specific forms you need - sometimes they have additional requirements depending on your situation. The DMV website has a reinstatement checklist that's pretty helpful too. Good luck!

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This is super helpful, thank you! I didn't know about the SR-22 form - is that something I get from my insurance company? Also, do you know if the $55 fee can be paid online or does it have to be in person at the DMV?

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Hey OP, just a heads up - some states are offering extensions on expiring licenses due to the backlog from COVID. Might be worth checking if that applies in your area!

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Oh wow, I hadn't even considered that. I'll definitely look into it. Thanks for the tip!

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I feel for you! I went through the exact same thing last year. Here's what worked for me: try refreshing the appointment page every few hours throughout the day - I noticed new slots would randomly pop up when people cancelled. Also, consider looking at AAA offices if you're a member - they can do some DMV services and usually have way shorter waits. And definitely call the DMV first thing in the morning (like 8 AM sharp) - that's when I finally got through to someone who helped me find a cancellation slot. Don't give up! 🙏

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Pro tip: if you cant get through on the main line, try calling a different DMV office and ask them to transfer you. Sometimes works like a charm 😉

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lol good luck. i've been trying to get ahold of someone at the DMV for WEEKS. this whole system is a joke tbh 🤡

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Have you tried going in person? Sometimes its faster than dealing with the phone nightmare.

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ugh, no. i'd rather eat glass than spend all day waiting in line at the DMV 😫

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