How FAFSA works with individual schools - do I need to apply before contacting financial aid offices?
I'm helping my nephew figure out the FAFSA process for 2025-2026 and I'm completely lost compared to when I went to school 20 years ago! He's applying to 5 different colleges and I have so many questions:\n\n1) Does each individual school look at his FAFSA results separately? Or does one school make the decision?\n\n2) Should he complete the FAFSA before contacting any of the financial aid offices? Or can he talk to them first?\n\n3) Is there any actual benefit to contacting financial aid offices directly? Will they be able to offer more money or are they just going to tell him what the FAFSA says?\n\nThis whole process is WAY more complicated than when I applied! No wonder kids get frustrated. Any advice from parents or students who've recently gone through this would be super helpful!
24 comments


Connor Gallagher
Yes, that's exactly right! The FAFSA provides the same financial data to each school, but each institution then applies their own methodology to determine aid. Some schools have more institutional funding than others, and some meet 100% of demonstrated need while others can't afford to.\n\nRegarding professional judgment: Financial aid officers have the authority to make adjustments to the FAFSA data in cases of special circumstances that aren't captured on the form. For example:\n\n- Recent job loss or income reduction\n- Unusually high medical expenses\n- Support of elderly relatives\n- One-time income events that inflated your reported income\n- Other unusual financial hardships\n\nThese adjustments aren't automatic - they require documentation and the financial aid officer's professional assessment, but they can significantly impact the final aid package.
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Zainab Ahmed
This is incredibly helpful! I had no idea financial aid officers had that kind of flexibility. My nephew's parents had some major medical expenses last year that aren't reflected on their tax returns. Sounds like that's something worth discussing with each school?
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Connor Gallagher
Absolutely! Major medical expenses are exactly the type of special circumstance that financial aid offices can consider. Here's what your nephew's family should do:\n\n1) Complete the FAFSA first using the requested tax information\n2) Contact each school's financial aid office to ask about their professional judgment process\n3) Prepare documentation of the medical expenses (bills, insurance statements, etc.)\n4) Follow each school's specific procedure for requesting an adjustment\n\nEach school may handle this differently - some have special forms, while others might request a letter explaining the situation with supporting documentation.
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AstroAlpha
my daughter had 2 go thru this last yr. most schools helped but 1 was IMPOSSIBLE 2 reach!! kept getting voicemail & emails never answered. so frustrating
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Yara Khoury
I'm a financial aid counselor and want to add that timing is critical with FAFSA and contacting schools. For the 2025-2026 cycle, submit the FAFSA as soon as possible after it opens (likely December 2024). Many schools have priority deadlines for institutional aid, and funds can be awarded on a first-come, first-served basis.\n\nAlso, don't assume all financial aid offices operate the same way. Each school has different:\n- Deadlines for special circumstances review\n- Available institutional funding\n- Appeal processes\n- Documentation requirements\n\nThis is why contacting each office individually is important. And don't just look at the initial aid offer - some schools deliberately hold back institutional funds to use during the appeals process or for negotiating with desirable students.
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Zainab Ahmed
This is great info about timing! I didn't realize some schools have priority deadlines. So you're saying we should:\n1. Submit FAFSA ASAP when it opens\n2. Then immediately contact each school about their specific process\n3. Be prepared to appeal or ask for adjustments based on the medical expenses\n\nIs that right?
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Yara Khoury
Yes, that's exactly the right approach! And I'd add one more step:\n\n4. Compare offers carefully before making decisions\n\nMany families don't realize that financial aid packages can be structured very differently. Some schools front-load grants in the first year but reduce them later. Others might offer the same amount all four years. Some include work-study and loans in their \
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Zainab Ahmed
This is so important! My nephew is definitely focusing on the bottom line of what each school will cost. I'll make sure he understands the difference between grants and loans in each offer. Thank you!
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Keisha Taylor
When my son applied last year, we found that some financial aid officers were WAY more helpful than others. One school barely responded to emails, and when we called, we kept getting kicked to voicemail. We finally gave up on that school entirely even though it was his second choice academically.\n\nAnother school had an amazing financial aid officer who walked us through everything and found my son an additional $5,500 scholarship after we discussed our situation. Personal connection made a HUGE difference.
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Paolo Longo
This has been my experience too - the human element makes such a difference! I've been trying to reach the financial aid office at my daughter's top choice for weeks now and keep hitting dead ends. How did you finally get through to a real person? I'm so frustrated with the automated systems and voicemails.
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Amina Bah
After months of trying to reach financial aid at my son's school, I found Claimyr (claimyr.com) - it got me through to an actual FAFSA agent in about 20 minutes after spending weeks trying on my own. They have a video showing how it works at https://youtu.be/TbC8dZQWYNQ\n\nFor school financial aid offices, I started using a different approach - I'd call other departments (admissions, registrar, even the main switchboard) and ask to be transferred directly to a person in financial aid rather than the main financial aid line. Sometimes that worked better than the official contact methods.
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Paolo Longo
Thank you for that Claimyr tip! Just watched the video and that seems worth trying. I like your idea about calling other departments too - I never thought of that! Will try both approaches tomorrow.
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Oliver Becker
UGHHH the FAFSA system is SUCH A MESS!! My daughter applied to 7 schools and EVERY SINGLE ONE had different requirements!!! Some wanted the CSS Profile too (which costs $$$) and others had their own supplemental forms. We submitted everything in January and two schools still claimed they never received her FAFSA data by March! Had to call FAFSA repeatedly and kept getting disconnected.\n\nI HATE that each school has different processes. Makes me think they INTENTIONALLY make it confusing so fewer people get aid! 😡 The whole system needs an overhaul.
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Zainab Ahmed
The CSS Profile is another thing I've heard about but don't fully understand. Is that different from FAFSA? Does my nephew need to fill that out too?
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Connor Gallagher
The CSS Profile is different from the FAFSA and is typically required by private colleges and universities to award their institutional aid (though some public schools use it too). While the FAFSA is free and administered by the federal government, the CSS Profile:\n\n- Is administered by the College Board\n- Has a fee (about $25 for the first school, $16 for each additional)\n- Collects more detailed financial information\n- Looks at home equity, small business assets, and other items FAFSA doesn't\n- Has fee waivers available for eligible students\n\nWhether your nephew needs to complete it depends entirely on which schools he's applying to. Each school's financial aid website should clearly state if they require the CSS Profile. If they do, it's usually necessary to be considered for institutional scholarships and grants, not just federal aid.
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AstroAlpha
dont 4get that CSS asks about both parents even if divorced/separated! my ex hasnt contributed a DIME to college but CSS still wanted all his info. total nightmare getting him to cooperate
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Zainab Ahmed
Thank you all for such amazing, detailed advice! I'm going to sit down with my nephew this weekend and make sure we:\n\n1. Submit the FAFSA ASAP when it opens in December\n2. Check each school's website to see if they also require the CSS Profile\n3. Contact each financial aid office individually after submitting the FAFSA\n4. Prepare documentation for the medical expenses to request adjustments\n5. Compare offers carefully, looking at the full 4-year picture and types of aid\n\nI feel so much more prepared now to help guide him through this process. It's definitely more complex than when I went to school, but at least now I understand how it works!
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Connor Gallagher
I work in a college financial aid office, so I can answer these questions:\n\n1) Yes, each school receives your FAFSA data separately through the federal system. When you list schools on your FAFSA, your Student Aid Index (SAI) and financial information are sent to each one. Then each school creates their own aid package based on their specific funding and policies.\n\n2) Ideally, submit the FAFSA first since many schools require it before discussing specific aid packages. However, you can absolutely contact financial aid offices with general questions about their process before submitting.\n\n3) Contacting financial aid offices can absolutely help! While they can't change your SAI calculation, they can:\n - Explain their specific institutional scholarships and grants\n - Consider special circumstances through professional judgment adjustments\n - Help identify additional funding opportunities\n - Guide you through their specific process\n\nThe FAFSA is just the starting point. Each school uses that data differently.
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Zainab Ahmed
Thank you SO much for this detailed explanation! So if I understand correctly, the FAFSA gives each school the same financial information, but then each school decides what aid to offer based on their own formulas/available funds?\n\nAnd when you say \
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AstroAlpha
yes each skool gets the same fafsa info but they all give TOTALLY different aid amounts!! my son got $28k from one private school but only $11k from another with basically the same tuition! makes NO sense but thats how it works ¯\\_(ツ)_/¯ def fill out fafsa first then contact each place separately
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Zainab Ahmed
Wow, that's a huge difference between aid packages! Did you try negotiating with the school that offered less? I've heard sometimes they'll match other offers.
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AstroAlpha
yep we tried! sent the better offer letter but they only bumped it up like $3k. still way less. ended up at the school with better aid even tho the other was higher ranked. $$$ talks!
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Keisha Taylor
That's exactly what happened with my daughter too. Her
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Mohamed Anderson
As someone who just went through this process with my twin daughters last year, I want to emphasize something that hasn't been mentioned yet - keep detailed records of EVERYTHING! I created a spreadsheet tracking each school's requirements, deadlines, contact information, and who we spoke with (including names and dates). This saved us so much headache when schools claimed they never received documents or when we needed to follow up on conversations. Also, don't be afraid to ask for supervisors if you're not getting helpful responses from the first person you speak with. Some financial aid staff are overwhelmed and may give you generic answers, but their supervisors often have more authority to actually help with specific situations. One more tip: if a school offers a "financial aid workshop" or information session, GO! We learned about several scholarship opportunities that weren't widely advertised just by attending these sessions.
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