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Natalie Chen

FAFSA confusion: Using two different FSA IDs for same parent - will this cause problems?

I'm a college counselor at a high school and I've run into a complicated situation with a family's FAFSA submissions. One of my students was having trouble with her dad's FSA ID (it kept giving errors), so we decided to delete his old account and create a new one with a different email. But I just realized we may have created a problem - we had previously invited her dad using his OLD account email when completing her FAFSA. Then when we helped her sister complete her application, we used his NEW account with the different email. Now I'm worried this might cause issues with one or both applications. Will the system recognize it's the same parent but different FSA IDs? Could this delay processing or trigger verification? Has anyone dealt with something similar? I'm especially concerned since the deadline is approaching and these sisters really need their aid packages ASAP.

Yes, this could potentially cause problems. The FAFSA system might flag the applications for verification when it detects the same parent (based on SSN) using two different FSA IDs. In the worst case, both applications might be delayed while the system tries to reconcile the conflicting information. You should contact Federal Student Aid to explain the situation and have them link the accounts properly.

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Thanks for confirming my fears. Do you know if there's a way to fix this without starting over? We've already completed both applications and the dad signed the first one with the old ID. Would it be better to just have him sign the second one with the old ID too, even though we already created a new one?

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omg this exact thign happened to me last yr with my twins!!! the system got all confused becuz my husband had 2 accounts. ended up getting flagged for verification and it took FOREVERRRR to sort out. like 2 extra months. super annoying!!

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That's what I'm afraid of! These students can't afford a delay that long. Did you have to contact FSA directly or did the schools' financial aid offices help resolve it?

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When the system detects the same SSN linked to two different FSA IDs, it will typically flag both applications for identity verification. Since the parent's information is required on both applications, having different IDs doesn't change the financial data being reported, but it does create a system inconsistency. I would recommend: 1. Use only ONE FSA ID going forward (probably the newer one) 2. Contact the Federal Student Aid office to explain the situation 3. Ask them to merge or link the accounts to prevent verification delays 4. Document all communications with FSA in case you need to provide this to the schools

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Thank you for the detailed advice. I'll try to help the parent stick with just the new ID from now on. Would it be better to try to get the dad to delete the old FSA ID completely?

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I work in a college financial aid office and see this issue frequently. The FAFSA system uses the parent's SSN as the primary identifier, not the FSA ID. So having two different FSA IDs for the same parent (same SSN) will trigger a verification flag. The best approach is to call Federal Student Aid and explain the situation. Ask them to deactivate one of the FSA IDs and ensure the other one is properly linked to both student applications. Make sure to have the parent's permission and information when you call. And a tip from someone who deals with this bureaucracy daily - if you're having trouble getting through to FSA on the phone (which is very common), check out Claimyr.com. They've got a service that holds your place in line and calls you back when an agent is available. I've recommended it to several families this application season. They have a demo video of how it works here: https://youtu.be/TbC8dZQWYNQ

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Thank you for explaining this so clearly. I'll get the parent's permission and contact FSA right away. And thanks for the Claimyr tip - I've been dreading spending hours on hold, so this could be a lifesaver. I'll definitely check out that demo.

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wait cant he just use the same id for both kids? why did u make a new 1?

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We didn't intentionally create this problem. His old FSA ID wasn't working correctly (kept giving errors during the sign-in process), so we deleted it and created a new one. The issue is we had already used the old one for the first daughter's FAFSA before we ran into those problems.

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My son's application was flagged for verification because of a similar issue - I had an old FSA ID from when my daughter applied years ago, but I couldn't remember the password, so I made a new one. It caused a huge headache!! The school's financial aid office didn't understand what happened, and we had to submit extra documentation proving I was the same person. It delayed his SAI calculation by about 6 weeks.

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6 weeks?!! that's insane. did he still get his aid package on time???

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Barely! It was super stressful. He almost missed the housing deposit deadline because we didn't know how much aid he would get. I wish we had just tried harder to recover the old account.

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This situation is actually quite common with the FAFSA system, especially for families with multiple students. I've seen it happen regularly in my role as a financial aid counselor. The verification trigger happens because the system detects the same SSN being used with two different FSA IDs. Here's what I recommend: 1. Call the Federal Student Aid Information Center at 1-800-433-3243 2. Explain that the same parent has accidentally created two FSA IDs 3. Ask them to check which ID was most recently used to sign a FAFSA 4. Request that they make that one the primary account and deactivate the other The key is addressing this BEFORE both applications get flagged for verification. Once they're flagged, the process becomes much more complicated and time-consuming. Each school will handle verification differently, and you'll be dealing with multiple financial aid offices instead of just FSA directly. The good news is that this won't affect the students' eligibility for aid - it's purely an administrative issue. But it can definitely cause delays if not addressed promptly.

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Thank you so much for this detailed guidance! I'll call FSA first thing tomorrow morning. Should I have the parent with me when I make the call, or can I handle this on behalf of the family with their permission?

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Ideally, have the parent with you during the call. FSA will need to verify their identity with personal information that you shouldn't have access to (SSN, DOB, etc.). If that's not possible, you may need to get a signed consent form from the parent authorizing you to speak on their behalf, but even then, FSA might still require direct communication with the parent for security reasons.

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just wondering, dont the dad need to use his real ssn when making the FSA ID? if he used same ssn for both accounts shouldn't the system catch that???

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The system should prevent creating two active FSA IDs with the same SSN, but there are scenarios where this can happen. For example, if the old account was partially deactivated but not fully removed from the system, or if there was a slight variation in how the SSN or other identifying information was entered.

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UPDATE: I was able to speak with someone at FSA this morning! They confirmed this is a known issue and were really helpful. They're going to deactivate the old FSA ID and ensure the new one is properly linked to both students' applications. They said this shouldn't cause any delays as long as we caught it before the applications went into processing. Such a relief! Thanks everyone for your advice.

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Great news! I'm glad you were able to get this resolved quickly. For future reference, always try to use the account recovery options before creating a new FSA ID. The system has improved a lot over the past few years, and the 'Forgot Username/Password' functions usually work well now.

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yay!! so glad it worked out! wish i had known to do this last year lol

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That's fantastic that you got it resolved so quickly! This is such valuable information for other counselors and families who might run into the same issue. It's reassuring to know that FSA has processes in place to handle these situations efficiently when caught early. Thanks for sharing the update - it gives me confidence that if I encounter something similar with my students, there's a clear path to resolution. The key takeaway seems to be acting fast and contacting FSA directly rather than trying to work around the problem.

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