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Have you tried using different browsers? Sometimes the FAFSA site has weird glitches that resolve with a different browser. My application kept freezing in Chrome but worked fine in Firefox.
UPDATE: We finally got it fixed! The account recovery method worked after a couple tries. For anyone with this same problem - make sure you're using the EXACT email that was originally entered in the mixed-up account. We kept trying with my mom's main email but it turns out she had used her work email when entering info in my account. Thank you everyone for all your help! I can finally sleep tonight knowing we're back on track with the FAFSA.
One more important tip: the new FAFSA allows you to list up to 20 colleges (up from 10 previously), but I still recommend submitting your application with your brother's most likely schools first. You can always add more schools later. The system has been having issues with processing delays when too many schools are listed initially. Also, watch out for the family contribution section - it now uses what's called "Student Aid Index" (SAI) instead of EFC, and the formula changed significantly. Families with multiple college students saw some of the biggest changes to their expected contributions.
also dont forget about css profile if he's applying to any private colleges!! thats different from fafsa and usually opens earlier like in october. costs money to submit too ugh
Wait, there's ANOTHER form? How is that different from FAFSA? Now I'm worried we're going to miss something important.
Yes, the CSS Profile is a separate financial aid application used by about 200 schools (mostly private colleges and some scholarship programs). Unlike FAFSA, it: - Usually opens in October (about two months before FAFSA) - Costs $25 for the first school and $16 for each additional school - Collects more detailed financial information including home equity - May require both parents' information even if divorced/separated - Looks at special circumstances more thoroughly Fee waivers are available for eligible families. You only need to complete it for schools that specifically require it - check each college's financial aid website to confirm.
After dealing with this exact issue, I discovered a workaround. Log out completely, clear your browser cache and cookies, then log back in using a different browser (if you used Chrome before, try Firefox or Edge). For some reason, this forced a refresh on our application view and suddenly the specific errors appeared in the Next Steps section. They were minor issues that took 5 minutes to fix, and our SAI appeared 3 days later.
UPDATE FOR EVERYONE: FSA just announced this morning that the correction period will officially open on April 24th. Corrections made that week should be processed in time for May 1st deadlines, though it will be tight. \n\nAgain, please contact all schools immediately and explain your situation. Most financial aid offices are prepared for this scenario and have procedures to accommodate students affected by FAFSA delays. Some schools have even extended their May 1st deposit deadlines to May 15th specifically because of these issues.\n\nAnd remember that completing the signature requirement will be the highest priority processing-wise, so that should move through the system relatively quickly.
THANK YOU for this update!!! April 24th gives us a little breathing room. I've already reached out to three of her schools, and you're right - they've been understanding. One even told us they can provide an estimated aid package based on the info we give them directly while waiting for the official FAFSA. This community has been so helpful!
Ethan Brown
pro tip: do it between 11pm-6am when the site isnt crashing every 5 min lol
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Mateo Perez
•I'll try that tonight! Hoping the system is less overloaded during off-hours.
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Yuki Yamamoto
I'm glad you're making progress! One additional thing to be aware of: if you're entering tax information manually rather than using the IRS Data Retrieval Tool, make sure you're entering exactly what appears on your tax documents. Even small formatting differences (like including commas in numbers or leaving them out) can cause the system to reject your information. Also, for W-2 information, be sure you're entering the numbers from the correct boxes - the form isn't always intuitive about which information it's requesting.
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Mateo Perez
•That must be what's happening! I've been putting commas in the numbers. I'll remove those and try again. And I'll double-check the W-2 box numbers. Thank you so much for all your help!
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