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Has anyone else noticed that the FAFSA system this year is WAY worse than previous years? I've been helping my students complete their FAFSAs for 6 years, and I've NEVER seen so many technical issues. The signature problems, the SAI calculation errors, the contributor section glitches... it's honestly embarrassing how poorly this rollout has gone. And don't even get me started on how they're claiming these problems are fixed when they clearly aren't!!
You're absolutely right. The "simplified" FAFSA has been anything but simple for many families. We've been telling our students and parents to expect delays and technical issues as they work through the system bugs. The Department of Education has acknowledged there are problems, but their timeline for fixes has been repeatedly pushed back.
UPDATE: We finally got this resolved! After trying everything suggested here with no luck, we did end up using Claimyr to reach FSA directly (after 3 days of failed call attempts on our own). The agent confirmed there was a mismatch between my daughter's name on her FSA ID (where she included her middle name) and the FAFSA (where she didn't). They fixed it on their end, and within a few hours, the signature button became active. We've submitted successfully and already received her SAI score! Thanks everyone for your help and suggestions.
That's great news! Thanks for updating us. It's so frustrating that such a small discrepancy can cause such a major roadblock, but I'm glad you got it sorted out before deadlines. What was your daughter's SAI if you don't mind sharing? Just curious how it compares to previous years' EFC calculations.
Has anyone tried creating a new FSA ID? My cousin said that worked for her when her FAFSA got stuck.
Update: I tried the different browser suggestion and it worked! I can see our application now, though it still shows as "processing." Our SAI is showing as $14,822 which seems high to me given our income, but at least I can see it now. Still shows only 6 schools received it though. I'm going to try calling FSA tomorrow and will check out that Claimyr service if I can't get through. Thanks everyone for the help!
That's great progress! Regarding your SAI seeming high - remember the new FAFSA formula is quite different from previous years. The income protection allowance increased, but so did the assessment rates for some types of income and assets. If you have significant assets or retirement contributions, these might be affecting your SAI calculation. If you believe there's an actual error, you can submit a correction once the "processing" status clears.
Make sure you're looking at the full Cost of Attendance (COA) when evaluating the package. This should include tuition, fees, room, board, books, transportation, and personal expenses. Then subtract all free money (grants, scholarships) to get your net cost. Then decide how much of that you're comfortable covering through savings, income, and loans. Remember that Parent PLUS loans are available but often have higher interest rates than student Direct loans.
@OP - $45K gap is unfortunately pretty common these days especially at private colleges. Have you looked at your in-state public university options? Usually MUCH more affordable. Not worth going into massive debt for undergrad unless it's an Ivy or similar that will actually pay off career-wise. My middle son transferred after freshman year for this exact reason and it saved us about $100K overall.
UPDATE: I ended up taking everyone's advice - disabled my pop-up blocker, cleared my cache, and tried again later at night. It finally worked! The import took less than 3 minutes. Thanks to everyone who helped! For anyone else having this issue, try during off-peak hours and check your browser settings!
Zoe Papadopoulos
This doesn't help your current situation, but for anyone with younger kids: this is why having a solid college funding plan BEFORE senior year is so important. We knew exactly what we could afford for each of our kids and only applied to schools within that budget, plus a few reach schools where we might qualify for merit aid. For your current situation, I'd suggest having your son pick his top 2 choices, then really press those financial aid offices for answers about potential changes. Be persistent! Ask to speak with financial aid directors, not just front-line staff.
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Anderson Prospero
•You're right - I wish we'd been better prepared for this. We did save for college, but with the rising costs, it's still not enough. We'll definitely focus on his top two choices and be more assertive with the financial aid offices.
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Toot-n-Mighty
Update based on the discussions: Here's what I recommend you do specifically: 1. Email the financial aid directors (not just the general office) at each school explaining your situation and concerns about post-May 1st changes. 2. Ask each school for a written statement of their policy regarding aid reductions after commitment. Specifically request that they confirm you could withdraw without penalty if aid is reduced by more than $1,000-$2,000. 3. For the top choice school, ask if they can expedite any verification processes to finalize the aid package before May 1st. 4. Get any verbal promises in writing via email - even if it's just you sending a follow-up email saying "As we discussed on the phone today, you confirmed that..." 5. Consider submitting a FAFSA appeal to Federal Student Aid if your financial circumstances have changed significantly since you filed. The new FAFSA has created unprecedented challenges this year, but most institutions are aware and trying to be accommodating.
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Anderson Prospero
•This is incredibly helpful - thank you! I'll do exactly this and reach out to all schools tomorrow. The email follow-up confirming verbal conversations is especially smart - I wouldn't have thought of that.
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