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Have you also checked if both you and your daughter fully completed the "Review & Submit" steps? Sometimes people think they've submitted when they actually just saved their progress. Also, did you receive email confirmations of submission from FSA? That would confirm both applications were fully completed.
Yes, we both went through all the Review & Submit steps and received confirmation emails back in January. That's what makes this so frustrating - everything seems to be done correctly! I'm going to try the suggestions about contacting an agent directly and having schools manually check for her information. Thanks for trying to help troubleshoot this!
UPDATE: We finally got this resolved! After trying for days, I used Claimyr to reach an FSA agent who discovered the problem. Even though our FAFSA showed as processed with an SAI number, there was a transmission block because my daughter's birth date was entered differently in two places (typo on my part - I put month/day reversed in one section). The agent fixed it immediately and confirmed our FAFSA is now being sent to all schools. Just wanted to update in case anyone else runs into similar issues. THANK YOU all for your help and suggestions!
One important thing no one mentioned: if your school's financial aid priority deadline is approaching, send an email to your financial aid office with your daughter's name, student ID (if she has one), and brief explanation about the birthdate correction. Request that they flag her application as "in process" rather than incomplete. Many schools will honor their priority deadlines if they know corrections are in progress. I work with college-bound students and this saves many families from missing out on institutional aid.
Update on my situation - got the SSN fixed! Called back this morning, asked for Tier 2 support like someone suggested, and they fixed it immediately. The agent said it should update in 3-5 days in the system. FYI they said this is happening because the system isn't correctly transferring contributor information from the IRS data retrieval tool.
UPDATE: I called this morning, asked specifically for Tier 2 support, and got someone who knew exactly what I was talking about! She said they've had tons of these cases and submitted a correction request for my spouse's SSN. She gave me a confirmation number and said it should be fixed in the system within 3-5 business days. She also mentioned they're working on a system update to fix this glitch for everyone affected. Thank you all for your help!!
Just want to follow up on the divorce situation since that seems to be a major sticking point: the FAFSA's definition of "contributor" is very specific and often confuses people. The actual rule is: - If parents are divorced/separated, you report information ONLY for the parent you lived with more during the past 12 months - If you lived with both equally, then you report the parent who provided more financial support - Child support and alimony ARE counted as income for the parent who receives it - If your custodial parent is remarried, your step-parent's information MUST be included The most common mistake is including information from both biological parents when divorced, which causes verification flags. The system is designed to only collect data from the household you actually live in, not both parents.
This explains so much! I've been including some of my dad's information even though I primarily live with mom because he contributes more financially. I'm going to redo it with JUST mom's info (and her new husband's) since I lived with them more than 50% of the time. Thank you for the clear explanation!
whatever you do DONT miss the priority deadline for your schools!!! my son did last year and lost out on like $4000 in institutional grants even though his fafsa eventually went through. some schools are super strict about those dates!!
Giovanni Rossi
Btw did anyone else notice the FAFSA website is super glitchy on mobile? Can't even see half the fields when filling it out on my phone had to switch to laptop.
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Dylan Evans
•omg yes!! i thought it was just my phone lol. the buttons kept disappearing when i tried to sign the form. so annoying!!
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Amara Adebayo
UPDATE: I called my daughter's college financial aid office this morning and they were super helpful! They said this happens all the time with siblings and multiple parent accounts. They noted in our file that we might have a processing delay because of the account issue. Also checked both applications and made sure the household size and financial info matched exactly. Feeling much better now! Thanks everyone for your help!
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Fatima Al-Mansour
•That's excellent! Financial aid offices are usually very understanding about these system issues. Glad you got it sorted out!
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Sofia Gomez
•So glad it worked out! I'm calling my kids' schools tomorrow to do the same thing. This thread has been so helpful!
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