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Not sure if anyone mentioned this, but there is also a specific lockout happening for students who have ANY mismatch between their FSA ID information and their Social Security Administration records. Even something small like using "Wm" instead of "William" or a hyphenated last name can trigger it with the new system. Had one student who couldn't access because they had moved and their address didn't match what SSA had on file!
Update: FSA just released a statement about this issue. It's officially acknowledged as a system-wide problem affecting approximately 5-7% of all active FSA ID accounts. They're implementing a fix by this weekend that should automatically resolve most cases. For urgent cases (students with approaching deadlines), they've established a dedicated helpline: 1-888-FSA-HELP (select option 4, then 2). This line is specifically for account access issues and has shorter wait times than the regular support line.
After reading through your situation more carefully, I have one more suggestion. Ask your school's financial aid office specifically about a "Professional Judgment Review" or "Special Circumstances Review." Explain that you've submitted FAFSA but it's delayed in processing. Some schools have authority to make provisional financial aid offers based on estimated information, which can later be adjusted once your official SAI comes in. They might be reluctant to mention this option unless you specifically ask for it by name.
I just called and asked about this! The financial aid counselor said they can potentially do a "preliminary aid package" based on our previous year's FAFSA and tax returns, which would at least give us access to some loans to start with. We have an appointment tomorrow morning to bring in all our documentation. Thank you SO much for this suggestion!
i had this same issue but with verification that took forever!!! finally got through on the phone after trying for weeks and they told me my fafsa was selected for verification but they never sent me the notification!! like how was i supposed to know?? maybe yours is stuck in verification too? worth asking when u finally reach someone
That's a good point! I'll definitely ask about verification status when I finally reach someone. This whole process has been a nightmare. The financial aid system seems designed to be as complicated and frustrating as possible.
When my daughter started college last year, I found myself in a similar situation - wanting to combine Parent PLUS loans with out-of-pocket payments. Here's what I learned the hard way: 1. Financial aid and student accounts/billing are TWO SEPARATE OFFICES at most schools. If you're asking about payment plans and billing, you need the Bursar's Office or Student Accounts, not Financial Aid. 2. The Parent PLUS loan process is frustrating because you have to specify an amount, but the exact bill isn't always clear when you're applying. 3. If you ever need to INCREASE your Parent PLUS loan mid-year (which we did), there's additional paperwork and another credit check. If I could do it all over again, I would have borrowed slightly MORE than I thought I needed for fall semester, then adjusted downward for spring once I had a better handle on our finances.
Thank you for sharing your experience! The distinction between financial aid and student accounts/billing offices might explain why I didn't get helpful answers. I'll reach out to the Bursar's Office instead. I appreciate the tip about potentially borrowing slightly more than needed - that's a perspective I hadn't considered.
One more tip from my experience: the Parent PLUS loan application asks for the loan period (academic year) and loan amount. If you indicate a full academic year loan period but later decide you don't need the spring semester portion, you can cancel that disbursement without penalty before it's processed. This gives you flexibility - if your financial situation improves dramatically, you can cancel the spring portion. If not, it's already approved and ready to disburse. Also, keep in mind that Parent PLUS loans require a new application each academic year, so you'll go through this process again next year for your son's sophomore year.
Somtime the schools take FOREVERRR to send out there aid packages, my daughters college took almost 2 MONTHS after fafsa processed to send her awards. So frustrating!! But you can call the financial aid office directly to ask for a timeline, sometimes they'll give you an early estimate over the phone.
yep this is normal unfortunately. my son's took 6 weeks last year and we were PANICKING the whole time. colleges don't seem to understand parents need this info to plan!!
UPDATE: I finally called the college's financial aid office and they said they're behind on processing because of all the FAFSA delays this year. They expect to have aid packages out within 2 weeks, and they suggested we go ahead with orientation since we can still make decisions after seeing the package. The woman was super nice and said based on our SAI, we should qualify for "significant assistance" but wouldn't give specific numbers. Fingers crossed!
That's great news! "Significant assistance" is definitely promising language from a financial aid officer. They typically don't use those terms unless they expect you'll receive a substantial package. While waiting, make sure all verification documents are ready if requested - having those prepared can speed up the final steps.
Ethan Davis
Waht about parent plus loans? Thats what we ended up doing when my sons aid wasnt enough
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Anastasia Sokolov
•We're trying to avoid loans if possible, especially since my daughter plans to go to grad school eventually. But you're right, that might be our backup plan if we can't get the aid package adjusted.
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CyberNinja
Just wanted to update that after I dealt with a similar issue, we got our daughter's SAI reduced by almost $7,000! It took about 3 weeks from correction to getting a revised aid package, but it was absolutely worth it. Her grant increased by $3,500 for the year. Definitely don't give up on this!
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Anastasia Sokolov
•That's so encouraging to hear! I just submitted the correction online and sent an email to the financial aid office explaining the situation. Fingers crossed we get similar results! Thanks for sharing your success story.
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