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UPDATE: My wife checked her spam folder and found the email! It came through about 7 hours after submission but went straight to spam. She's completed her signature now and our application shows 'Processing' instead of 'Waiting for Signatures'. Thanks everyone for your help!
Great news! Glad it worked out. The 'Processing' status is normal and can take 3-5 days before you get your SAI calculation. Make sure you also check your Student Aid Report when it's available to verify all information is correct.
Congratulations on getting it resolved! For future reference and anyone else reading this thread, here are the key takeaways: 1) Always check spam/junk folders first - FAFSA emails commonly end up there, 2) Both married parents need FSA IDs and signatures when filing jointly, 3) Email delays of 6-24 hours are normal during peak submission periods, 4) Double-check email addresses for typos, and 5) If the email doesn't arrive within 48 hours, contact Federal Student Aid directly. The spouse signature requirement catches many families off guard, but it's been a longstanding requirement. Good luck with your daughter's financial aid process!
This is such a helpful summary, thank you! As someone who's about to start the FAFSA process for my twins next year, I'm taking notes on all these tips. The spam folder issue seems to be a really common problem - I'll definitely remember to check there first. Quick question though - if both parents need FSA IDs, do they both need to be present when filling out the application, or can one parent complete everything and just get the signature from the other at the end?
@Evelyn Xu Great question! One parent can complete the entire FAFSA application alone - they just need to have access to both parents information' SSN, (tax info, etc. .)The second parent only needs to log in at the very end to provide their electronic signature. So no, both parents don t'need to sit together during the whole process. Just make sure the completing parent has all the necessary documents and information for both spouses before starting. The signature step is really just a final approval/verification step.
Thank you everyone for your helpful advice! I've started gathering our documentation (green cards, 2023 tax returns, entry documents) and drafted a letter explaining our immigration timeline. My daughter is contacting her school's financial aid office tomorrow to ask about any additional forms they might require. I feel much more confident about moving forward with the FAFSA application now. I'll update once we've submitted everything in case it helps other immigrant families in similar situations.
good luck!! hope ur daughter gets the aid she needs!!
Just wanted to add that you should also check if your daughter's school participates in CSS Profile for additional institutional aid. Some private colleges use this form alongside FAFSA for distributing their own scholarship funds. The CSS Profile has different requirements and might ask for additional documentation about your family's financial situation abroad before moving to the US. It's worth asking the financial aid office about this when your daughter contacts them tomorrow!
my niece works in financial aid at community college and she says they are telling students to just wait until march 15 if possible. the partial system is causing more problems than its solving. but if ur deadline is before then call your school!!!
I'm dealing with this exact same issue! I've been trying to correct my student asset information for three days now and keep getting that "unable to complete action" error. Based on what everyone's sharing here, it sounds like financial corrections are the most problematic right now during this soft launch. I'm going to try the suggestion about waiting 24 hours after clearing everything and logging out completely. If that doesn't work, I'll definitely contact my school's financial aid office with screenshots like @Micah Franklin suggested. One question for anyone who's gotten through - did you get any confirmation email when your correction actually processed, or did it just silently update? I want to make sure I know when/if it actually goes through! Thanks everyone for sharing your experiences - at least we know we're not alone in this mess! 🤞
Hey @Zoe Christodoulou! I'm new here but dealing with the exact same frustration. From what I've been reading in this thread, it seems like financial corrections (especially investment/asset info) are basically broken in this soft launch version. To answer your question about confirmations - I haven't gotten through yet, but my friend who finally succeeded last week said she got an email confirmation about 2 hours after the correction went through. So you should definitely get some kind of notification when it works. I'm planning to try the "wait 24 hours after clearing everything" method too. If we're both still stuck by tomorrow, maybe we should both contact our schools' financial aid offices together with all these screenshots everyone's talking about. At least we have documentation that the system is the problem, not us! Good luck! 🤞
As someone who just went through this nightmare process with my older kid two years ago (pre-FAFSA redesign chaos), I feel for all of you! A few tips that might help while you're waiting: 1. Contact the financial aid offices at your top choice schools directly - many are creating "estimated" aid packages that include projected TAG amounts based on your FAFSA info 2. Most schools are being much more flexible with deposit deadlines this year, so don't be afraid to ask for an extension 3. If you're torn between two schools, consider putting down a deposit at your top choice if you can afford to potentially lose it - better than missing out entirely The waiting is absolutely brutal, but remember that TAG funding is allocated by the state and won't "run out" like some other aid programs. Once HESAA gets the data they need from the feds, your award will be processed. Hang in there - you'll have answers soon enough to make informed decisions!
This is such helpful advice, thank you! I'm definitely going to call the financial aid offices directly. Did your older kid end up getting their full TAG award eventually, or were there any issues with the final amount being different from what was estimated?
I'm in the exact same situation and it's been such a stressful time! My family's been checking NJFAMS obsessively and calling HESAA with no luck. What's really frustrating is that this delay affects our entire college decision process - we can't compare true costs between schools without knowing our TAG amount. I did find one thing that helped a little: I called the financial aid office at my top choice school (TCNJ) and they were actually really understanding. They created an estimated aid package for me using last year's TAG table and my SAI, and they said they'd honor that estimate even if the final amount is slightly different. Maybe other NJ schools are doing the same? Also, has anyone tried contacting their state legislators about this? I'm wondering if enough pressure from families might get HESAA to provide more specific timelines instead of just saying "soon.
That's a great idea about contacting state legislators! I hadn't thought of that approach. TCNJ sounds like they're being really proactive with the estimated packages - I'm going to call the schools my daughter is considering to see if they'll do something similar. It would be such a relief to have at least a ballpark number to work with. Thanks for sharing what worked for you!
Darcy Moore
congrats! now prepare for the next wave of fafsa headaches lol. took like a month to get my sai number after submitting everything
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Samantha Howard
So glad you got it working! I'm a new member here but dealing with the exact same nightmare right now. My mom and I have been stuck on the parent invite step for over a week and it's driving us both crazy. Going to try your exact combo tomorrow morning - deleting the invite, turning off ad blocker, and sending super early. Fingers crossed! This whole new FAFSA system is such a mess compared to what my older brother went through a few years ago. Thanks for posting the update with what actually worked!
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