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UPDATE: I called two schools this morning and had completely different experiences. First school confirmed they received our SAI data last week and said aid packages should go out in the next 7-10 days. Second school couldn't find any record of receiving our FAFSA data and asked me to call back tomorrow when their system updates. So I guess the answer is...it varies completely! Thanks everyone for your advice. I'll be calling the remaining schools today and checking all their portals.
Great initiative! This is exactly why being proactive is so important. For the school that couldn't find your FAFSA data, make sure they're looking up your daughter correctly (sometimes they search by SSN vs. name/birthdate). Also, ask specifically if there's anything you can do to expedite the process once they locate your information. Keep us posted on how it goes with the other schools!
This whole thread is so helpful! I'm a new parent going through this process for the first time and honestly had no idea what to expect after getting our SAI. Our daughter just got accepted to her dream school but we're still waiting on the financial aid package. Based on what everyone's saying here, it sounds like I should be calling them directly instead of just waiting around. Quick question - when you call the financial aid offices, are you speaking to actual counselors or just general staff? I want to make sure I'm getting accurate information about timelines. Also, has anyone had luck getting fee waivers for application deposits while waiting for aid packages? We're in that awkward spot where we want to secure her spot but can't afford multiple deposits if the aid doesn't come through.
Welcome to the chaos! I'm also a first-time parent going through this and it's definitely overwhelming. When I called the schools yesterday, I got a mix - some connected me directly to financial aid counselors who could look up my daughter's file, while others had me speak to front desk staff who could only give general timeline info. I'd recommend asking to speak specifically to a counselor if possible since they can actually check your application status. As for deposit waivers, that's a great question I hadn't thought of! One of the schools I called mentioned they're being flexible with deadlines this year due to FAFSA delays, so it's definitely worth asking about deposit extensions or waivers when you call. The worst they can say is no, right? Good luck navigating this process - at least we're all figuring it out together!
I work in a college financial aid office, and I can confirm what others have said. The FAFSA website ONLY shows that you've applied and your student's SAI (Student Aid Index). It will never show the actual aid awards - those come from each individual school. What you should see in the FAFSA portal: - Confirmation that the FAFSA was processed - Your student's SAI calculation - Which schools received the FAFSA data What you'll only see in the school's portal: - Actual grant amounts (Pell, SEOG, state grants) - Loan offers (Direct loans, PLUS loans) - Institutional scholarships - Work-study eligibility BTW - make sure your daughter checks if she needs to complete entrance counseling and a Master Promissory Note (MPN) if she's accepting federal loans. These are required before loan funds can disburse and are also completed on studentaid.gov.
Thank you for the detailed explanation! She did complete the entrance counseling and MPN last week. Is there any way to see that reflected on the studentaid.gov site? Or will that also only show in the school portal?
Great question! Unlike the aid awards, the entrance counseling and MPN completion WILL show on studentaid.gov. Go to the dashboard, then look under "Complete Aid Process" and you should see green checkmarks next to completed items. It sometimes takes 3-5 business days to update in their system though.
As a parent who just went through this process with my own kid, I totally understand the panic! The whole system is so confusing when you're doing it for the first time. Just to echo what everyone else said - you're completely fine as long as the school portal shows everything correctly. One thing I learned the hard way is to screenshot or print out that acceptance page from the school portal, especially if there are any deadlines for accepting specific aid components. Some schools have different deadlines for different types of aid, and having that documentation saved me when I had questions later. Also make sure to save any confirmation emails from when she accepted the aid package! The FAFSA site really should explain this better somewhere prominent. Would save so many parents from unnecessary stress!
One more important tip: double-check that your income numbers match your tax return exactly. The IRS Data Retrieval Tool is the best way to ensure accuracy. Even small discrepancies between what you manually enter and what the IRS has on file can trigger verification, which is a headache you don't want. If you're entering manually, have your actual tax returns in front of you, not just your W-2s.
As someone who just went through this process for the first time this year, I can confirm what others have said - the joint tax return section is definitely confusing! One thing that helped me was printing out the FAFSA worksheet beforehand and filling it out on paper first. That way I could double-check everything before entering it online. Also, make sure you have your Social Security cards handy for both parents - the system sometimes asks for those numbers during the parent section and it's frustrating to have to stop and hunt them down. Good luck with your son's application!
That's a great tip about printing out the worksheet first! I wish I had thought of that - it would have saved me from going back and forth between screens trying to make sure I had everything right. And you're so right about having the Social Security cards ready. I had to pause halfway through last year to dig through our filing cabinet looking for my husband's card. Thanks for sharing these practical tips for other parents going through this for the first time!
I'm dealing with this exact same issue! My son's FAFSA has been stuck with the signature error for 3 weeks now. I called the FSA hotline and they told me it's a "known system issue" affecting thousands of applications. The rep said they're working on a batch fix, but couldn't give me a timeline. In the meantime, she suggested I contact each school directly with our confirmation number and explain the situation. Most schools are apparently creating exception lists for students affected by this bug. It's so stressful when you've done everything right and the system just fails you!
A batch fix would be amazing! Did they give you any hint about when they might roll that out? I'm wondering if I should wait for that or just keep trying to get through to customer service. The confirmation number idea is really smart too - I have mine saved so I'll definitely mention that when I contact the schools. It's ridiculous that we have to work around their broken system like this!
This signature glitch is such a nightmare! I'm a parent who went through something similar last month. Here's what finally worked for me: I cleared my browser cache completely, logged out of my FSA ID, then logged back in using a different browser (switched from Chrome to Firefox). Sometimes the signature button becomes ungreyed when you access it from a fresh browser session. If that doesn't work, definitely try the contributor removal/re-adding suggestion someone mentioned above - that actually fixed it for my neighbor. Also, when you do call FSA, ask specifically for the "FAFSA Technical Support" department rather than general customer service. They seem to understand the signature issues better and can escalate faster. Hang in there - this system is a mess this year but most people are eventually getting it resolved!
Thank you for all these detailed suggestions! I'm definitely going to try the browser clearing trick first - that's such a simple thing I hadn't thought of. I've been using Safari this whole time, so switching to Chrome might help. The tip about asking for "FAFSA Technical Support" specifically is really valuable too. I called yesterday but just got transferred around general customer service. It's reassuring to hear that most people are getting it resolved eventually, even though the process is so frustrating. I really appreciate everyone sharing their experiences - it makes me feel less alone in this mess!
GalacticGladiator
Thanks everyone for the responses! I feel much better knowing this is normal with the new system. I'll keep an eye out for my daughter's SAI calculation to appear in her account. I appreciate all the helpful information - this community is great!
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Zara Khan
As someone who just went through this process myself, I can confirm what others have said - the simplified FAFSA really is that quick now! I had the same panic when I completed my son's contributor section in about 15 minutes after expecting it to take forever. The IRS data transfer really does pull most of what they need automatically. One tip though - make sure you save or screenshot the confirmation page after submitting, just for your records. It gives you peace of mind to have that proof of submission while you wait for the SAI to be calculated. The whole streamlined process is actually a huge improvement once you get used to it!
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