UPDATE: I finally got it working! For anyone else having this issue, here's what worked for me: 1. Waited until 11pm when fewer people were on the site 2. Started a completely fresh application (didn't use any saved info) 3. Used Firefox in private browsing mode with no extensions The system let me complete everything without freezing. Now I'm just worried my SAI calculation will be affected because I couldn't transfer my tax information directly from the IRS...hopefully not!

I'm having the exact same issue! Been trying since this morning and it's so frustrating. I'm glad to see Sarah got it working with the late-night/fresh application approach. I'm going to try that tonight. Has anyone else noticed if certain sections of the FAFSA are more prone to freezing than others? I'm wondering if there's a pattern to when these technical issues occur during the application process.

Based on this discussion, it sounds like you should take three actions: 1. Submit a FAFSA correction to remove the retirement accounts as assets (only report contributions made during the tax year as untaxed income) 2. Contact your school's financial aid office to discuss your specific situation and see what institutional aid might be available 3. Ask about their Professional Judgment process if you have special circumstances not reflected on your FAFSA Your SAI of 19725 isn't unusually high for a family income of $72,000, but the retirement account issue could be artificially inflating it. After correction, you might see a meaningful reduction.

Just wanted to add another perspective here - I work at a state university's financial aid office and see this situation a lot. With your family income of $72K and an SAI of 19,725, you're right in that middle-class squeeze zone. However, don't lose hope! Many students in your situation still receive meaningful aid packages. Besides the federal aid others mentioned, check if your state has need-based grants (many do for families under $80K), and State University likely has institutional scholarships you can apply for separately. Also, once you submit that FAFSA correction removing the retirement accounts, your SAI should drop significantly - I've seen similar corrections reduce SAI by 8,000-12,000 points, which would put you much closer to Pell Grant eligibility. Keep us updated on how the correction goes!

To directly answer your original question: 29515 is your Student Aid Index (SAI), which is a number that determines your eligibility for different types of federal, state, and institutional aid. It's neither inherently "good" nor "bad" - it's just a measure of your family's calculated ability to pay for college. The impact depends entirely on the cost of the schools you're applying to. If you're applying to schools with a total cost around $30k or less, you'll likely get minimal need-based aid. If you're applying to more expensive schools, you'll likely get some form of need-based aid to cover the difference.

Don't stress too much about the SAI number itself - what really matters is how each school uses it in their aid calculations. I had a similar SAI (around 28k) and ended up with very different aid packages from different schools. Some gave me nothing beyond loans, while others offered decent institutional grants that brought my costs down significantly. Also, make sure you're applying for scholarships outside of need-based aid! Merit scholarships don't care about your SAI at all. And if you haven't already, check if your state has any grant programs - some have income cutoffs that might work in your favor even with your current SAI.

UPDATE: It's working again for me now! Just got in no problem. Try again, the site might be back to normal!

I'm dealing with the exact same issue! Been trying to log in for hours with no luck. Really glad to see from the recent updates that it's working again for some people - I'll keep trying. This whole FAFSA redesign has been such a nightmare this year. For anyone still having trouble, I've also heard that sometimes clearing your browser's stored passwords and typing everything manually can help, especially if there are any hidden characters or spaces saved in your login info. Fingers crossed this gets fully resolved soon!

UPDATE: The browser switch worked!! I tried Firefox instead of Chrome and when I logged back in and went to the review page, his status showed as SINGLE correctly! I'm not sure why this fixed it, but I'm not questioning it. Going to submit tonight before anything else can go wrong. Thanks everyone for your help!!

That's awesome news! I'm so glad the browser switch worked for you. It's crazy how something as simple as using a different browser can fix such a major glitch. I'm definitely bookmarking this thread because I know I'll be helping other parents with FAFSA issues throughout the season. Your experience is going to help so many families who run into this same problem. Congrats on getting through what sounds like a really frustrating process!