FAFSA

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  • Redial until on hold
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  • Give you free callbacks if the FAFSA drops your call
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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Yara Khoury

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This whole new FAFSA process is such a mess compared to previous years. My daughter and I spent hours trying to figure it out. The "contributor" system is confusing and not intuitive at all. But once you get past these initial hurdles, the SAI calculation seems more straightforward than the old EFC at least.

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I'm new to this whole FAFSA process and reading through all these responses is both helpful and terrifying! 😅 My daughter is a junior in high school so we're just starting to prepare for next year. It sounds like the main things to watch out for are: 1) being super careful with the dependency questions, 2) making sure both parent and student have their own FSA IDs set up well in advance, and 3) understanding this "contributor" system. Are there any other common pitfalls we should be aware of before we dive into this next year? Also, when should we actually start the FSA ID creation process - is there a recommended timeline?

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ShadowHunter

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Just wanted to follow up - were you able to fix your tax information corrections? A key thing to remember is that the new FAFSA uses federal tax information directly from the IRS through the Data Retrieval Tool. If you used that successfully, you shouldn't be getting tax correction notices unless there's a mismatch with other information you provided.

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Omar Hassan

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We finally got it sorted out yesterday! Turns out we had checked the wrong box about having additional untaxed income (which we don't). Once we fixed that gateway question, all those extra sections disappeared. Our corrections were accepted right away. Thanks everyone for the help!

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Lara Woods

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So glad you got it figured out! That's exactly the kind of issue that trips up so many families - those gateway questions are super important but not always clearly labeled. For anyone else reading this, I'd also recommend keeping screenshots of your completed FAFSA sections before submitting, just in case you need to reference what you entered later. The correction process becomes much easier when you can see exactly what might have changed between submissions. Congrats on getting through the maze!

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Zara Rashid

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Just wanted to update - I got through to Nelnet today in ONLY 35 minutes! Called at 4:15pm Eastern. Seems like their wait times might be improving a bit. The rep told me they just added a bunch of new staff to handle call volume. Hope this helps!

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Sean Doyle

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Thanks for the update! That's actually really encouraging. I'll try that time tomorrow. Did they mention anything about the best times to call?

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Zara Rashid

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The rep said mid-afternoon is generally better than mornings right now. Apparently everyone has the same idea about calling first thing when they open! She also mentioned they're implementing a callback feature in the next few weeks, so that should help too.

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Chloe Anderson

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I feel your pain! I had a similar nightmare with Nelnet last month trying to sort out my IDR recertification after my income changed. What finally worked for me was using their secure message system through the online portal instead of calling. I know it's not as immediate as a phone call, but I got a detailed response within 48 hours that actually answered all my consolidation questions. You can find it under "Contact Us" when you log into your account. For urgent payment issues, they do prioritize those messages. Might be worth trying while you're also attempting the callback service @Zara mentioned - sounds like that could be a game changer once it's live!

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Emma Anderson

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Update: We e-filed our taxes yesterday and I've contacted my daughter's top three schools about the situation. Two of them were really understanding and said they'd hold her scholarship application while we wait for the FAFSA to process! The third school referred me to their institutional scholarship form which doesn't require FAFSA completion yet, so we're submitting that today. Thanks everyone for the helpful advice! I'll update again once our tax info is available in the FAFSA system.

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Daryl Bright

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That's great news that two schools are being accommodating! Just wanted to add for anyone else in this situation - make sure to keep documentation of all your communications with the schools about deadline extensions. I learned this the hard way when one school's financial aid office didn't have a record of the verbal extension they gave me over the phone. Having emails saved me from missing out on a scholarship. Also, some schools have separate priority deadlines for need-based aid vs merit scholarships, so double-check those dates too since they might be different from the general FAFSA deadline.

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One more important point about Parent PLUS loans for 2025-2026: if your parents are denied due to adverse credit history, you'll automatically become eligible for additional unsubsidized direct loans. The increased limit is the same as what independent students receive ($9,500 for first-year, $10,500 for second-year, etc. instead of the dependent limits). This is a critical backup option that many students don't know about. Your parents would need to complete the PLUS loan application and receive a denial for you to access these additional funds. The school's financial aid office can then adjust your aid package accordingly.

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Amina Diallo

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Wow, I had no idea about this! My parents should have good credit, but it's good to know there's a backup option just in case. Thanks for sharing this information.

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Ally Tailer

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I'm going through the same thing right now! Just wanted to add that I called my college's financial aid office last week and they confirmed that Parent PLUS loan applications for 2025-2026 typically open in mid-June. They also mentioned that even though the application won't be available until then, my parents can still create their FSA ID now if they don't have one already - that way they'll be ready to go as soon as the application opens. The financial aid counselor also said they can usually work with students on payment plan options if the Parent PLUS loan processing takes longer than expected. Hope this helps ease some of the stress!

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