I'm dealing with a similar issue right now and this thread is giving me so much hope! 😭 I've been stressing about this for weeks thinking my financial aid was doomed. The advice about calling at 8am EST and asking specifically for a "data match correction" is gold - I never would have known that terminology. One quick question for those who've been through this - did you have to resubmit your entire FAFSA after the SSN correction, or were you able to just edit the existing one? I'm worried about messing up my application timeline since some of my schools have pretty tight deadlines coming up. Thanks everyone for sharing your experiences, this community is amazing! 💙

I'm a new student dealing with this exact same SSN error issue! Reading through all these responses has been incredibly helpful - I had no idea there were so many specific steps and terminology to know. The advice about calling at 8am EST and asking for a "data match correction" is exactly what I needed to hear. It's reassuring to know that this is a common problem with actual solutions, even though it's super frustrating to deal with. I'm definitely going to try the Federal Student Aid number first before exploring any paid services. Thanks to everyone who shared their experiences - this thread is a lifesaver for us newcomers navigating FAFSA issues! 🙏✨

This thread has been an absolute lifesaver! I'm currently dealing with this exact same issue - my daughter accidentally entered her birth year as 2005 instead of 2004 on her FAFSA and we've been trapped in that same frustrating cycle between FSA and her school for almost three weeks now. I've called the FAFSA helpline six times and every single agent just keeps telling me "the school needs to submit the correction" while the financial aid office keeps saying "we can't change federal data." Reading through all these experiences, I had absolutely no clue there was an Identity Resolution Group or that you had to ask for them specifically by name! It's honestly infuriating that regular FSA agents either don't know about this specialized department or just don't bother mentioning it to families who are clearly stuck. I'm calling first thing Monday morning armed with all this knowledge from you all. Thank you so much Kristin for documenting your successful resolution process and to everyone who shared the insider tips about keeping call logs and documenting everything with the school. This kind of community support is literally the only reason families can navigate these broken systems. I'll definitely update this thread once I hopefully get through to the right department!

This thread has been absolutely invaluable! I'm dealing with a similar issue where my son's Social Security Number has one digit wrong on his FAFSA (he transposed two numbers when entering it). We've been getting the same runaround for the past week - FSA says contact the school, school says it's a federal system issue they can't fix. Based on all the advice shared here, I'm going to call tomorrow and specifically ask for the Identity Resolution Group instead of accepting the standard "contact your school" response. It's really concerning that so many families are dealing with these data correction issues and that there's apparently a whole specialized department that regular agents don't mention. Thank you Kristin for sharing your successful resolution and to everyone who provided the step-by-step guidance about being persistent and documenting everything. This community knowledge is filling a huge gap that the official FAFSA support clearly isn't addressing. I'll make sure to email my son's financial aid office today to document this ongoing issue like Hailey suggested!

Just discovered this thread and I'm so glad I'm not alone in this! I've been stuck on the same editing issue for my daughter's FAFSA for over a week now. Reading through everyone's experiences here has been incredibly helpful - way more than the three different support agents I spoke with who all gave me different (and unhelpful) advice. The mobile app suggestion is brilliant and I'm downloading it right now. It's absolutely ridiculous that we need workarounds for basic functionality, but I'm grateful this community exists to share solutions when the official system fails us. The new FAFSA rollout has been such a disaster, but at least we're helping each other get through it!

Just joined this community and wow, this thread is exactly what I needed! I've been battling the same FAFSA editing nightmare for my son's application - spent 4 hours on hold yesterday only to be told to "try again later." The mobile app suggestion from @Isabella Oliveira is pure genius and I'm downloading it immediately. It's mind-blowing that a federal system this important has such basic functionality issues, but I'm so grateful for communities like this where we can actually help each other find real solutions. The fact that editing works on mobile but not desktop is just... how does that even happen? Anyway, thank you to everyone sharing workarounds and experiences - this has been more helpful in 10 minutes than hours of official support!

Just wanted to share another solution that worked for my nephew after he was stuck for over a month! We discovered that sometimes the issue is with browser compatibility - specifically if you have certain browser extensions enabled. Try this: 1. Open an incognito/private browsing window 2. Make sure all ad blockers and browser extensions are disabled 3. Log into FAFSA and go straight to the Summary tab 4. Look for any tiny warning icons or incomplete indicators that might not show up in regular browsing mode The incognito window seemed to bypass whatever caching issues were preventing the submit button from appearing. We also found that switching between the desktop site and mobile version can sometimes "refresh" the system's recognition of completion status. It's absolutely ridiculous that we're all having to become IT specialists just to submit a financial aid form, but I'm so grateful for this community sharing solutions! The Department of Education should be paying us for doing their troubleshooting work. Keep fighting - there IS a way through this broken system!

As someone who just successfully submitted my FAFSA after being stuck in this exact same loop for 5 weeks, I want to add one more potential solution that hasn't been mentioned yet! After trying literally every suggestion in this thread (thank you all SO much!), what finally worked for me was logging in using Microsoft Edge with ALL cookies and site data cleared, then immediately going to the "Review Your FAFSA" section instead of trying to navigate through the normal flow. From there, I clicked on each contributor's name individually and made sure their signature status showed as "Signed" with a green checkmark. Even though everything appeared complete on the main pages, one of the parent signatures wasn't properly registered in the system. After re-signing that section, the "Submit FAFSA" button magically appeared on the final review page. I also want to echo what others have said about trying during off-peak hours - I finally got through at 6:30 AM on a Sunday when the servers were probably less busy. This whole rollout has been an absolute disaster, but seeing everyone help each other here has been amazing. Don't give up - there really is a way through this mess! The Summary tab trick and incognito mode suggestions from others in this thread are also lifesavers!

I'm new to this community and just discovered this thread while dealing with the exact same asset screen loop issue! My son and I have been stuck on this for almost a week now and I was starting to panic about missing deadlines. Reading through everyone's experiences and solutions has been such a huge relief - knowing this is a widespread technical bug and not something we're doing wrong. The whole dollar amounts fix seems to be the most consistent solution based on all the success stories shared here. We're going to try that first thing tomorrow, along with clearing our browser cache and double-checking that all our verification steps are actually complete. It's incredible how supportive this community is in sharing real, practical solutions instead of just complaining about the problems. Thank you to everyone who took the time to document their experiences - this thread is going to save so many families from the same frustrating loop we've been stuck in!

I'm new to this community and currently experiencing this exact same asset screen loop nightmare! My daughter and I have been stuck on this for the past five days and I was honestly starting to lose hope. Reading through this entire thread has been absolutely invaluable - it's such a relief to discover this is a known technical bug affecting so many families rather than something we're doing wrong. The whole dollar amounts solution seems to be the golden fix based on all the success stories shared here. We're going to try entering just $892 instead of $892.47 for her savings account first thing tomorrow morning, along with completely clearing our browser cache and logging out fresh. I'm also going to double-check that all our family verification steps show as complete since several people mentioned hidden incomplete flags can trigger these loops. Thank you so much to everyone who took the time to share their real experiences and practical solutions - this community support is making such a stressful situation feel manageable. Will definitely update everyone on whether the whole dollar fix works for us too!