FAFSA Fresh Start program - Is this legit or another predatory loan tactic?
I got a letter yesterday about this 'Fresh Start' program for my defaulted student loans. The letter claims it's a 'limited time opportunity' to get my loans out of default and back into good standing. I've been defaulted for 3 years since I couldn't afford the $475 monthly payments after losing my job. The thing is, I'm super suspicious. I've already paid about $22,000 on my original $15,000 loan over 8 years before defaulting. The letter doesn't mention any loan forgiveness, just a way to 'restore my eligibility for federal student aid' and 'protect me from collection activities.' Has anyone else received this? Is this an actual government program or just another way for loan servicers to restart collections? I'm wondering if I should just wait for bankruptcy options since I've technically already paid back more than I borrowed. Any advice from people who've gotten these letters or dealt with the Fresh Start program would be really helpful!
22 comments


Fatima Al-Maktoum
The Fresh Start program is actually legitimate - it's a Department of Education initiative to help borrowers with defaulted federal loans. It does get your loans out of default and stops collection activities, but you're right that it doesn't offer forgiveness. The main benefits are: - Removed collection fees - Default status removed from credit reports - Restored eligibility for income-driven repayment plans (which could be much lower than your previous $475) - Restored eligibility for additional federal student aid if you want to return to school Bankruptcy for student loans is still extremely difficult. You'd need to prove 'undue hardship' which courts interpret very narrowly. Fresh Start is likely your better option, especially if you qualify for income-based repayment that could be as low as $0 monthly if your income is low enough.
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Giovanni Rossi
•Thanks for the detailed info! So it's not a scam, but it's also not really solving the core problem. I'm barely making ends meet with my current part-time job ($1,800/month). Would the income-driven plan actually give me a $0 payment? The letter doesn't mention anything like that - they just keep emphasizing getting back to 'regular payments.
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Dylan Mitchell
i got one of those 2. said some BS about 'restoring my financial future' lol. whole system is RIGGED. i paid almost DOUBLE what i borrowed over 6 yrs and they still say i owe $24K!!! how is this even legal?? 😠my cousin tried this fresh start thing and they just put him on some plan where he still pays $$$ every month. its just a trick to get u back on the hook.
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Sofia Gutierrez
•I understand your frustration! The system can definitely feel rigged. However, I want to clarify that Fresh Start isn't necessarily a trick - it can be genuinely helpful for some borrowers. The key is what repayment plan you choose AFTER using Fresh Start to get out of default. If your cousin was put on a Standard Repayment Plan, then yes, payments could be high. But if he applies specifically for an Income-Driven Repayment plan like IDR or SAVE, his payments would be capped at a percentage of his discretionary income, which might be much lower or even $0 if his income is low enough. It's not forgiveness, but it can make things manageable until other options become available.
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Dmitry Petrov
Fresh Start is legitimate but you need to understand what you're signing up for. The program ends SEPTEMBER 30, 2025, so it is time-limited. Here's what happened with mine: 1. I called my loan servicer directly (didn't trust the letter initially) 2. They confirmed it was real and helped me fill out the request form 3. My loans came out of default status within about 4 weeks 4. I immediately applied for the SAVE income-driven repayment plan 5. Based on my income, my payments were set at $73/month instead of the original $340 The key is to NOT just accept whatever payment plan they initially suggest. You MUST specifically request an income-driven plan after the Fresh Start process completes. If you don't, they'll put you on a standard plan with much higher payments.
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Giovanni Rossi
•This is super helpful! So I need to first do the Fresh Start to get out of default, THEN apply for the income-driven plan as a separate step? The letter made it sound like one process. Did they try to talk you into higher payments at first?
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Dmitry Petrov
Yes, exactly! It's two separate steps, and they don't always make that clear: 1. First step: Get out of default through Fresh Start 2. Second step: Apply for an income-driven repayment plan And yes, when I first called, they tried to put me on a standard repayment plan that would have been around $250/month. I had to specifically ask about income-driven options. When I mentioned the SAVE plan by name, suddenly they were much more helpful about getting me the lower payment. Also, with your income at $1,800/month, you might qualify for very low or even $0 payments under SAVE, depending on your family size and state.
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Giovanni Rossi
•Thank you so much! This explains why the letter felt misleading - they're not mentioning the second step where I can actually get affordable payments. I'll definitely ask specifically about the SAVE plan when I call.
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StarSurfer
my sister tried this fressh start thing and it actually worked for her but its not forgiveness, just stops the collections calls and fees. she still owes all the money but at least the payments r based on how much she makes now
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Ava Martinez
•This is what most ppl don't get - it doesn't CANCEL the debt, just makes it so u can pay it back differently. Better than nothing I guess but the whole system is messed up
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Miguel Castro
I've been trying to reach someone at Federal Student Aid for WEEKS about Fresh Start - constant busy signals, disconnects after 2 hours on hold, and website errors. I finally found a service called Claimyr that got me through to an actual human at FSA in less than 30 minutes. They have this priority line service where they wait on hold for you, then call when an agent picks up. Saved me so much frustration! I watched their demo video first (https://youtu.be/TbC8dZQWYNQ) and it worked exactly like they showed. Their site is claimyr.com if anyone else is trying to reach FSA about Fresh Start or anything else.
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Giovanni Rossi
•Thanks for the tip! I've been dreading making that call because I know I'll be on hold forever. I'll check out that service because I definitely need to talk to an actual person about my options. Did they explain the income-driven plans better than what's in the letter?
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Miguel Castro
Yes! The FSA rep I finally spoke to was actually really helpful once I got through. She explained all the income-driven options in detail and ran the numbers for my specific situation. The letter only mentions the basics, but there are actually 4 different income-driven plans with different calculations (IDR, PAYE, REPAYE, and the new SAVE plan). The agent told me the SAVE plan is usually the best option for most people right now. She also confirmed what others have said - Fresh Start is just to get out of default, then you need to immediately apply for an income-driven plan as a separate application. If you don't, they automatically put you on a standard 10-year repayment plan with much higher payments.
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Giovanni Rossi
•That makes so much sense now. The letter was so vague about what happens AFTER getting out of default. I'll definitely use that service to get through to FSA. I really need to understand all my options before deciding.
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Zainab Abdulrahman
unpopular opinion but bankruptcy ISN'T going to help with student loans - courts almost NEVER discharge them, i tried 2 yrs ago and got denied even with a good lawyer. fresh start + SAVE plan might be ur best option rn unless u qualify for disability discharge
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Dylan Mitchell
•EXACTLY!!! system is BROKEN. they change the rules whenever they want. my friend's lawyer said its literally easier to discharge gambling debt than student loans!!!
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Fatima Al-Maktoum
Just to add some clarity on bankruptcy and student loans - while it's still difficult, there have been some recent court cases that have made it slightly more possible than before. The key is meeting the "Brunner test" criteria: 1. You cannot maintain a minimal standard of living while repaying the loan 2. Your financial situation is likely to persist for much of the repayment period 3. You've made good faith efforts to repay That said, Fresh Start combined with an income-driven repayment plan is still the more guaranteed path for most borrowers. With the SAVE plan specifically, if your income is low enough, you could get $0 monthly payments that still count toward eventual forgiveness after 20-25 years. Also, if you've truly paid back more than you originally borrowed as mentioned in your first post, you might want to request your complete loan history to verify where all those payments went. Sometimes a significant portion goes to interest rather than principal.
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Giovanni Rossi
•I've definitely hit all three of those bankruptcy criteria, but I don't have money for a lawyer right now. I think I'll try the Fresh Start + SAVE route first since it sounds like the quickest way to stop the collections and get manageable payments. I'll definitely request my complete payment history too - I've been keeping my own records but want to see their version.
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Dmitry Petrov
One more important thing about Fresh Start that no one mentioned yet - if you have wage garnishment or tax refund offsets happening now, those stop immediately when you enter the program. For me, that was the biggest immediate benefit since they were taking 15% of each paycheck. After Fresh Start, that stopped, and then with my income-driven payment being much lower, it made a huge difference in my monthly budget. Also, entering Fresh Start doesn't restart the clock on forgiveness options. If you've made qualifying payments before defaulting, those still count toward the 20/25 year forgiveness timeline under income-driven plans.
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Giovanni Rossi
•That's really good to know - they've been threatening garnishment in their collection letters. I think I'm going to move forward with Fresh Start and then immediately apply for the SAVE plan. Thanks everyone for helping me understand what this program actually does versus what the misleading letter implied!
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Mateo Martinez
Just wanted to add that when you do Fresh Start, make sure to keep detailed records of everything - save copies of all forms you submit, confirmation numbers, and dates of phone calls. I've seen cases where people had to resubmit paperwork because the servicer "lost" it or claimed they never received it. Also, once you're in the program, don't ignore any communications from your servicer. They'll send you forms to complete the process and if you miss deadlines, you could get kicked out of Fresh Start and go back to default status. The whole process took about 6-8 weeks for most people I know who've done it. Good luck with getting this sorted out! The fact that you're asking the right questions and doing research shows you're approaching this smart.
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Ryder Greene
•This is really helpful advice about keeping records - I've learned the hard way with other government programs that documentation is everything. I'm definitely going to create a dedicated folder for all the Fresh Start paperwork and keep a log of every interaction. The 6-8 week timeline is good to know too, so I can plan accordingly. Thanks for taking the time to share these practical tips!
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