eBay seller sent wrong item specs, now ghosting me. Help!
I bought an item on eBay and the specs in the listing were not accurate. Now the seller isn't responding to my messages. I can't use the item because the information was incomplete. I tried to get a refund by saying I hadn't received the order (it was the only way I could get anything done with the automated system), but that was denied since I actually have the item. The seller has until 4/4 to respond before eBay will do anything, even after they denied my request for a refund. What should I do?
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Oliver Brown
Ugh, that sucks! I've been in a similar situation before. Here's what I'd recommend: 1. Document everything: Take photos of the item, screenshot the listing, and save all your messages with the seller. 2. Open an "Item Not as Described" case: This is different from "Item Not Received" and more accurate for your situation. 3. Be persistent: Keep trying to contact eBay customer service. Sometimes you get different answers from different reps. 4. Leave honest feedback: Once this is resolved, make sure to leave detailed feedback about your experience. 5. Consider filing a chargeback with your credit card company if eBay doesn't help. Good luck! eBay can be a pain sometimes, but don't give up!
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Mary Bates
•This is solid advice! I'd add that you should also check if the item violates eBay's listing policies. Sometimes that can speed up the process.
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Clay blendedgen
•I tried the "Item Not as Described" route once and the seller just ghosted me. eBay didn't do jack. 🙄
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Oliver Brown
•Yeah, it's not foolproof, but it's usually the best starting point. If that fails, escalate to eBay customer service directly.
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Ayla Kumar
man ebay is such a joke these days. sellers can get away with murder and buyers have no protection. i miss the old days when customer was always right 😤
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Lorenzo McCormick
•Preach! 🙌 I've been selling on eBay for years and even I think the system is broken. It's all about protecting the platform, not the users.
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Carmella Popescu
Have you tried reaching out to eBay on social media? Sometimes public shaming works wonders lol
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Kai Santiago
I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's the URL: https://www.claimyr.com
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Lim Wong
•Sounds sketchy. Is this legit?
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Kai Santiago
•Yeah, it's totally legit. I was skeptical at first too, but it saved me hours of hold time. Worth every penny imo.
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Dananyl Lear
•How long did it take to get through to an agent?
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Kai Santiago
•It took about 45 minutes, but I didn't have to sit there listening to hold music. They just called me when an agent was on the line.
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Noah huntAce420
pro tip: always pay with paypal on ebay. makes it easier to dispute charges if things go south
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Ana Rusula
•This! 💯 PayPal buyer protection has saved my ass more than once.
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Fidel Carson
have u tried threatening the seller with legal action? sometimes that lights a fire under their a**
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Isaiah Sanders
•Woah, slow down there cowboy. That could backfire and make the seller even less cooperative.
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Fidel Carson
•hey man, desperate times call for desperate measures 🤷♂️
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Xan Dae
eBay's customer service is a joke. I spent 3 hours on hold last week trying to resolve a similar issue. Anyone know if there's a secret number or email to get faster help?
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Fiona Gallagher
•There's no secret number, but I've had luck with their Twitter support. Try DMing @AskeBay
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Thais Soares
•3 hours? Amateur. Try 5 hours and then getting disconnected 🤡
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Nalani Liu
Plot twist: OP is actually the seller trying to figure out how to scam buyers 👀
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Honorah King
•Lol definitely not. Just a frustrated buyer who wants what I paid for 😅
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Axel Bourke
idk why ppl still use ebay tbh. there are so many better options these days
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Aidan Percy
•Like what? Genuinely curious cuz I'm getting fed up with eBay too
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Axel Bourke
•Depends what ur buying but I've had good luck with mercari and fb marketplace for secondhand stuff. Amazon for everything else
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