ESD Overpayment - How to determine minimum monthly payment amount?
I've been stressing about an ESD overpayment notice that's been hanging over my head for almost a year now. Finally got my finances somewhat stable and want to start making payments, but I'm confused about the minimum monthly payment amount. The portal shows I owe about $12,000 total (with interest adding up every month), but doesn't specify what minimum I can pay each month. Does that mean they expect the full amount at once? There's no way I can come up with $12k immediately - I'm just trying to be responsible and start paying it down gradually. Has anyone dealt with this before? Do I need to call ESD to set up a payment plan or is there some standard minimum I'm missing somewhere on the website?
20 comments


Luca Ferrari
No, they definitely don't expect you to pay it all at once! I had an $8,500 overpayment last year. You need to call the collections department directly at 360-486-5817 to set up a payment plan. They'll work with you based on your financial situation to determine a monthly amount you can afford. In my case, they let me pay $175/month. Just be prepared to discuss your income and expenses when you call so they can assess what's realistic for you.
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Zara Khan
•Thank you so much! I've been stressing about this for weeks. I'll try calling that number tomorrow. Did they stop the interest from accumulating once you set up the payment plan?
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Nia Davis
THEY WONT ANSWER THE PHONE!!! I tried calling that collections dept number like 47 times last month for my overpayment. Always busy or disconnects. ESD is a complete disaster and they make it impossible to resolve anything. Good luck!!!!!
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Mateo Martinez
•thats what happened to me too.... so frustrating. took me 3 weeks to finally get someone
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QuantumQueen
I've helped several clients navigate ESD overpayment plans. Here's what you need to know: 1. You absolutely have the right to set up a payment plan - monthly payments are standard 2. The minimum payment amount is typically 3-5% of your monthly income, but can be negotiated 3. Interest (1% per month) continues to accrue even with a payment plan, unless you qualify for a hardship waiver 4. You can request a waiver application if the overpayment wasn't your fault 5. Important: Get your payment plan in writing once established I recommend using Claimyr (claimyr.com) to get through to an ESD agent quickly. They've got a service that helps you bypass the phone wait times. I've seen their demo video (https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3) and it's helped several of my clients connect with ESD to set up payment plans.
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Zara Khan
•This is incredibly helpful information, thank you! I didn't realize I could potentially get a waiver if it wasn't my fault. In my case, I reported all my hours correctly but they miscalculated something. I'll check out that Claimyr service - at this point I'd try anything to actually talk to a human at ESD.
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Aisha Rahman
just wondering how u got such a big overpayment? was it from the pandemic or recent? mine was only $800 and i thought that was bad lol
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Zara Khan
•It's from 2023 - I was on partial unemployment while working reduced hours at my restaurant job. Apparently there was some issue with how my employer reported my hours vs what I reported. By the time they figured it out, it had gone on for about 6 months and the amount had snowballed to around $9k, and now with interest it's over $12k. It's been a nightmare!
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Ethan Wilson
I recently went through this exact situation with a $15,300 overpayment. Here's my experience: First, don't panic about the total amount. ESD collections will work with you based on your financial situation. I initially couldn't reach anyone by phone, so I sent a detailed email to benefits@esd.wa.gov explaining my situation and requesting a payment plan. They responded within a week and offered me several options: 1. A 48-month payment plan at $320/month 2. A 60-month payment plan at $275/month 3. A custom plan based on financial hardship (required income documentation) I chose option 2, and while the interest does continue accruing, as long as I make my payments on time, I'm in good standing. They provided an online payment portal where I can track my balance. If you're struggling to reach someone, be persistent and try calling right when they open at 8am.
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Zara Khan
•Oh wow, so the email route actually worked for you? That's great to know - maybe I'll try both calling and emailing to see which gets a response first. Did they have any options shorter than 48 months if you wanted smaller payments? I'm hoping to keep my monthly payment under $200 if possible.
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Ethan Wilson
•Yes, they did offer me a 36-month option but the payment was around $425/month which I couldn't afford. If you document financial hardship (provide pay stubs, rent/mortgage, utilities, childcare costs, etc.), they can go as low as $100-150/month, but they'll extend the term accordingly. The interest is the killer though - at 1% monthly it adds up fast.
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Yuki Sato
I used Claimyr last month after trying for weeks to reach ESD about my overpayment. Got connected in about 15 minutes! The agent set up a payment plan of $175/month for me based on my income. They even backdated it so the collections notices stopped. Definitely worth checking out their video demo at https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 if you're struggling to get through on the phone.
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Nia Davis
•Does it cost money to use that service?? Seems weird to pay just to talk to ESD when its their JOB to talk to us!!!
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Yuki Sato
•Yeah, there is a fee, but for me it was worth it after spending literally hours redialing ESD for weeks. I was getting really stressed about the collections notices. They don't advertise the price on their site, but for me it was worth whatever it cost just to finally get this resolved.
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Mateo Martinez
when i had my overpayment i just ignored it for like 6 months lol... but then they started garnishing my wages so dont do what i did! definitely call them asap
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Zara Khan
•Yikes, I definitely want to avoid wage garnishment! That's part of why I'm trying to be proactive now. Thanks for the warning.
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Luca Ferrari
Just a quick update on what I mentioned earlier - I forgot to address your interest question. In my case, they did NOT stop the interest from accruing once I set up payments. However, if you can prove financial hardship, there's a separate form you can submit to request an interest waiver. It's not guaranteed, but worth trying if the 1% monthly interest is making it impossible to make progress on the principal amount.
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Zara Khan
•Thank you for clarifying! I'll definitely ask about the hardship waiver when I finally get through to someone. This debt is already stressing me out so much, and watching it grow every month despite making payments would be really disheartening.
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Ethan Wilson
One more important tip I forgot to mention: make sure you keep documentation of EVERYTHING. Every payment, every phone call, every email. I had an issue where their system didn't properly record two of my payments, and I had to provide bank statements to prove I'd paid. Also, if you do get your payment plan established, check your account regularly to make sure the payments are being applied correctly to your balance.
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QuantumQueen
•This is excellent advice. Document everything in writing, including the name of any ESD representative you speak with, date and time of the conversation, and what was discussed. ESD systems don't always communicate perfectly between departments, so your thorough records may be the only proof you have if discrepancies arise later.
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